Halo Capsule Reviews 

I can see why this company has the lowest score on Trustpilot. Be warned, they are as close to illegal as you can get. Ordered and paid for top of the rage cleaner . 5 days later, money gone and not even so much as an order number…. Not receipt, not delivery info and when I chase I get no reply. Thank god for section 75 so I can get my money back. AVOID THIS COMPANY

I purchased my Halo just over a week ago and wish to return it because I am unable to use it with my spondylitis and rheumatoid arthritis. I can not change any of the parts over. I have emailed constantly and been in the phone queue for ages. No responses at all. I am a pensioner and bought this to replace my broken shark hoover. So now I am on my hands and knees with a little broom sweeping the carpets. I need a response from them but nothing. The customer service is non existent and this company should be ashamed and investigated

At no stage through the order process with Halo to buy a vacuum over the phone that they tagged on a £30 monthly fee with Froogul. It was only discovered when an email came through. My elderly parents believed it was a one off purchase and when the email came through confirming their account with login details, none of the details worked therefore making it more difficult/intimidating to be able to cancel. Contact number is also useless as you can't get through to an actual person to speak to. Looking at the previous reviews, this is how this company works by taking advantage of less IT savvy and trusting elderly people. Luckily my parents had myself and my husband for support but others won't. Avoid this company.

Vacuum cleaner very good so far. My complaint is that the person who sold us this product without our knowledge signed us up to a subscription to Froogul this company was never mentioned we found out when our notified us that they were trying to charge us for a subscription. We have reported this to Trading Standards

A good neighbour purchased a Halo Capsule CAP-01 cleaner, on the basis of a good Which? review. It worked fine until the rechargeable battery failed after a couple of years. She asked if I could get it working again... The battery is not one of the removeable kinds (in fact, it's not even accessible) and Halo do not appear to sell replacements on their website. The online support form ALWAYS fails, saying "server error" and their "customer service" email address has not responded. USELESS

Please be truthfull about battery, as we are really disappointed with your clams about its life. NO WAY..Wanted to buy another battery to finish normal clean, in a standard 3 bedroom house. So it's a third of the price of the package we bought. Hoover is fantastic and attachments. Just tell the truth. Impressed with product not impressed by the battery. 2 stars

I have had my Halo X for about 15 months. At first it was brilliant, over time little things began to happen. The brush handle broke loose so every time, I pulled it out to clean it fell off. The cleaning head no longer clicks back into place so it just flops around when not in use.

The final nail in the coffin is the battery. about a week ago, it stopped holding a charge. No matter how long I charged it, it wouldn't last longer than a minute.

I have reached out to customer service vial 2 different email addresses and have had no response.

BEWARE of this company.

Great company. I have been using their Capsule x for some time and can honestly say it is the best vacuum of any kind that I have ever used. Also, I have just recently had an issue with their hot spot product. (Admittedly a problem caused by myself). Halo customer services have given an amazing response. Personally I could not recommend this company and their products enough.

This vacuum cleaner is extremely heavy and awkward to use. The weight of the capsule containing the paper bags and its length makes it unbalanced, and therefore one must often use both hands and arms to move it where you want it to go. A disaster.

Ordered a vacuum cleaner from Halo on the 08/10/26.Following morning received a call from our Credit card company telling us that a charge for a subscription of £1.99 to Frugal put against on our account. We were never asked for for this service we definitely did not give this person a pass word to use. Why did Halo do this it is illegal .

Customer service these days says a lot about a company and going by the amount of negative reviews i won't be buying your products. Maybe you should think about that or maybe you couldn't care less.

I was looking for a battery powered vacuum cleaner that was easy to use and effective. Halo Capsule ticked all the boxes. It is highly effective at cleaning, with three levels of suction power. Level 2 is ample for normal cleaning. It has a wide range of tools that click onto the suction unit, with a floor cleaning tool that works on hard floors as well as carpets. For carpets, you switch on the revolving brush and a searchlight comes on. Battery life is excellent (1 hour on power 2) and it charges quickly. The tools make it easy to clean furniture, inside the car, or nooks and crannies. After 4 months use, I cannot recommend Halo highly enough.

I was a little apprehensive after ordering, as I had no email confirmation. I literally had no communication until two days later, when I received an email from DPD saying they had a package for me. Said package turned out to be our Halo XR. Assembly is easy—I mean so easy it's common sense. It has more accessories than any other vacuum I've owned. It is easy and lightweight enough to use all over the house, and powerful enough that you will never miss a standard vacuum. Love it. Highly recommend.

We've bought 2 of the original Halo Capsule.
The first was a reconditioned unit and the only fault was with the powered head after 3 years (a broken wire you can fix if you have a soldering iron) but that's not surprising as it really gets a lot of use.Fixed, still working and holding charge fine.
The second bought from the website, arrived promptly and all good.
I am so glad that I know longer have to muck about cleaning filters & containers.

Nothing is Wrong..Thankfully !!..as after reading this Lot..im Off to Go Visit Shark &Dyson..Power of Reviews Eh ??
THANKS ALL & I FEEL FOR THOSE Who Have Purchased with Issues.

I purchased a capsule XR vaccum from halo which was delivered on the 16th of August.
After first use i quickly realised it was not fit for purpose on the first use.
So i called their customer service number and requested a returns label as i had not had any response from an email i had them before hand.
After receiving the returns label on the 19th over the phone i returned the item the same day.
Up to now i have had zero communication unless i have called them, they keep telling me the return is being processed , and then to my shock when i called them again on Thursday 17th of September , they said id only had returned it on the 28th as this is when the email customer services had finally responded with a returns label.I am still awaiting any communcation from them ,
And assured me it would be raised with head office.
The machine was of poor quality and not up to the job that it said it was.
And ultimately the customer service is less than 1 star as i cannot seem to get an answer.
Avoid and purchase a shark or Dyson and save yourself the headache.
1* product
1* customer service.

I have been trying to send my vacuum cleaner back for a month now, been told on several ocassions that the courier would be coming to get it, cut my holiday short to give it to him but they didn't show up. Shocking customer service.

Bought our vacuum in January 2026, took the cleaning brush out to clean, the holding cap broke, tried to
Contact customer service no response. Very bad won’t be recommending this company

If I could give no stars I would. We ordered and paid for a Halo capsule hoover at the beginning of Feb 2026, we didn't receive it until April. I had to ring numerous times to speak to someone plus all the times I tried to ring and nobody answered. When the hoover arrived I was very pleased with it as I'm disabled and it was so light. In June it stopped working so I have been trying to get in touch with them since numerous unanswered phone calls and numerous e mails that have been ignored. We are pensioners and can't afford to pay for something that doesn't work. Terrible company.

My vacuum brush head stopped spinning 10 days before my 2yr guarantee was up. Called them, got through quickly. 4 days later the promised replacement arrived. Great customer service.