Captain Pup's Reviews 151

Everything. I received the bed order 5181. I didn't like it and I want to return it. I'v got no mail answer when I asked the return address. I confirmed Klarna. After this they responded and offered me 10% discount. I didn't want this I want a return address. They give me after 10 days the address. I have a track and trace, I informed again Klarna but the company captain's pups did't give any information about the refund. So they want that I pay this or captain's pups has to answer to Klarna. The adres in Sommelsdijk don't belong to this firm even the telephone number is nog wright. My next step is to inform everybody on fb and I have to go the police because I won't pay for something I don't have. It is a shame how you do business with people. The address in Sommelsdijk belong to another person he wants to go to the police as well when I don't get any answer of captain's pups. So what do I have to do to solve this terrible business. By the way this beds are the same as the beds of Temu and there it is cheaper. But even than I don't want it.

I ordered a bed in January and didn’t like the quality of the material so tried getting in touch about the return. Captain Pups never answered my request and only reacted after I posted a bad review here. Finally I got the return form in order to ship. This was in the end of January and my post reference confirmed the arrival of my return-shipping. We are in March now and I have been trying to get in touch with captain pups support ever since, since I need them to cancel the outstanding bill at Klarna. No reaction. Feels like being scammed here.

The bed is great and my dog loves it, so it is a great buy for our dog and I highly recommend it.
The part about communication and updates about delivery is something the company can improve. They produce the beds on orders, so the waiting time is longer than I've expected, so it was a bit stressful to don't be informed properly about the delayed delivery. Other than that, great bed for our dog and happy with this buy!

My dog absolutely loves her bed. This is the second one I've bought as reserve when ones in the wash. Very good quality, super soft and cosy. Good service too.
The only thing I miss is washing instructions although I washed ours with no problems but didn't know whether I should centrifuge it. (Which I didn't do ... took a long time to dry,) not a big problem though.
In any case, I would definitely recommended it.

My little princess always has high standards. This dog bed (Captain’s pups) was an immediate success!

Our dog Polleke, almost 11 years old, and our cat Miezewies, 8 years old, immediately adopted the rugs. They sleep wonderfully in it👍😁