Car Planet Reviews 

I went into car planer Watford over the weekend and there was some lady advising not to buy due to the reviews. I thought to give car planet a chance as I placed a car on deposit, not a reservatjon . I got there and the car was sold! I travelled one hour and I got no fuel reimbursement. Too make things worse not even the toilets were clean.

Extremely helpful knowledgeable guys, not at all pushy, answered any questions we had so we understood. We were very happy with the whole way through. Thanks guys.

Qaim is a very polite salesman and was very helpful BUT the whole experience has left me absolutely frustrated. Spent 5 hrs in the Watford branch 27.7.26 when system crashed. My car was to be delivered next day at 2. Didn’t arrive until after 5, even though i explained I had an appointment at 5 which I had to cancel. No documentation delivered, informed them I needed the new keepers slip as proof of being the new owner, to enable me to obtain my local parking permit, been calling every day for past 6 days and getting passed from pillar to post. Customer service just keep transferring to people who never answer.
Please make you have absolutely every documentation needed before you leave as you may find it beyond impossible to receive it afterwards

Excellent costumer’s service thanks to Tiffany

They were very professional and very helpful. Went to see a car loved it but the journey was back on a motorway which I can’t do so they offered to drop it off that same day. Definitely will go back in 3 years to swap over for another car.

I just wanted to express my deep disappointment with the lack of professional customer service on your part. I am referring to the Barnet location, where I purchased a car yesterday that was supposed to be delivered to me today following a scheduled service. Unfortunately, neither the service nor the delivery don’t took place due to a lack of responsibility and professionalism in handling me as a customer. Regrettably, I have no choice but to cancel the purchase and report the matter to the Financial Ombudsman regarding the losses I have incurred.

Had a great day at car planet, found the right car, was all done and dusted by the end of the day.
Paperwork sorted new mot and back home. Well done

Please do not get fooled by the prices . This company is a complete fraud . I was fooled by the price . They sold me a damage car online without disclosing in June. Promises after promises to pick up and fix the damage . The after sales team lie one after the other . From Cara , ZIyad and Sababa hossain. I’ve been calling them daily and emailing and they ignore . PLEASE AVOID . The Miah Brothers need to sort this out and fear God they are cheating people big time .

Really good staff. We dealt with Haroon who helped us pick up our dream family car and was really helpful and great to talk with.

The car planet Aftersales team have been fantastic. Ahmad from Aftersales has given me great “first class” customer service, and has resolved the problem I had swiftly and efficiently. Thank you to Amna too for great customer service, and for being so helpful. Really appreciate as I know your team is busy! Thank you for the great service.

Munirah's customer relations skills were exceptional. I found her re-assuring and she kept me informed through the process of my car being taken in for a minor repair to my rear sensors. Munirah called me frequently which gave me confidence that she would resolve the issue satisfactorily, despite my initial reservations. Thank you, Munirah.

I purchase a Mercedis benzGle from CARPLANET on the 16 march 2026 they sold me a car that have engine problems and they MISLED ME BY not servicing the car and they told me they did ,The last service was21/01/2025 and i bought the car on the 16 march 2026 the adblue light came on on the 7may 2026 and i top up the adblue with 10 litre and the light was still on, In 2 months after buying the car start giving many problems also i got 6 months warranty which comes with the purchase of the car also i purchase extra 3 years warranty from the company the car stop driving on the 4 june 2026 the RAC sad the car wasnt fit for purpose they collected the car and bring it to them and they refuse to fix the car saying i drive the car without adblue which is not true i told them to undwind the deal they refuse CAR PLANET IS NOT A RELIABLE CAR COMPANY PLEAS DO NOT GO THERE FOR YOUR OWN PEACE OF MIND have invoice to confirm

I do not recommend, I sell defective cars and they are not serious

Absolutely brilliant service
Helpful

Very good customer service and reasonable price with good condition cars.

We choose right car and your service is help the need to satisfy our mind .

Good friendly caring people

Avoid at all costs. Currently in a legal dispute as we were sold a faulty car which they have failed to repair or provide a refund for. Calls and emails go entirely unanswered by after sales team. Do not under any circumstances purchase from this company.

When I went to collect my car the items that were promised were not delivered, the car was supposed to have a full valet done ready for collection, fuel was supposed to be added as tank was empty and number plate clips were supposed to of been replaced, as promised by Kaleem Mehmood. I was booked in for 6pm for collection when I arrived the car was in exactly the same spot I had parked it in after test drive and was filthy I was seen at almost 8pm with other customers arriving after me seen first its only because I complained to the manager I was seen next, the car had not been washed the service was appalling I was told I could bring the car back and they would put this right I have emailed Kaleem twice and he hasn't even had the decency to reply.