Car Planet Reviews 

Car planet will bend over backwards during the sale process but as soon as you leave that forecourt the friendly, helpful service is no more. I was advised to return for a service which they couldn't carry out prior to me leaving and the car also had a faulty sensor which they said they would replace. A week after i noticed issues with the handbrake and the car shaking when driving at speed but despite numerous attempts to resolve nearly 4 months on and i am still waiting to get a date to have these problems resolved. Each time i phone i am advised someone will be in touch but nothing. Emails sent to customer service never get a response either

This is second time am writing but everyone should know that if you write your review and go to them, they make sure to answer your query but make u wait like hell on purpose to make you pay for your review. And after certain time they stop answering your call and ignore your email. Pathetic experience every single time. No accountability for anything.

The car looked exactly as advertised and was in excellent condition. The process was very smooth: we arrived at 10.30am and drove away with the car at 1.30pm.
Very good customer service from Olivier.

Awful customer care Barnet branch

Poor organisation by the company. Does not seem like they have an on site manager keeping the reps in check. Kacper handled our second hand sale, was nice enough on the day but after booking the organisation dropped off. No confirmation of deposit, no confirmation or booking time for collection of vehicle. Was told to come in few days later to collect. Got here and had to wait over an hour as no one had an idea what was going on. I had to walk into the sales office and kick up a fuss to be seen. Kacper had apparently booked car in for a view not collection. Once here no one was apologetic or in a hurry. One lovely rep think name Lenora sorted us. We have a 12 week old baby and had to sit there with him.

Receptionist on 23/07 needs sacking also, rude and dismissive.

Awful company. Don’t buy from here.

Overall, good experience. However, the first consultant was not able to help us with our enquiry. Having a clean car for viewing would have helped to see the scratches. Once agreed on the sale, everything was smooth and efficient.

Kacper started out very well but later on he failed to answer basic questions about the car's maintenance and service done. When I paid in full for the car and declined his offers on more warranty and 'extras'he seemed disinterested in speaking any longer and left me sitting there for a long time. He didn't explain where he went just left. Then he returned and told me to go on and wait on the sofa for the post sales process. Not a single thank you or handshake or anything. He was just in a rush to move on. Then the kind Iranian lady managing post sales revealed all the paperwork of the services done to the car. Kacper should have been able to provide this during the sales process but he failed. I left happy with my car but the initial service and sales experience was disappointing. I won't be returning to buy our second car.

Bought a car from Watford branch about 5weeks ago now. Car was fine for first week, then all a sudden kept on jerking as u accelerate, was a hybrid. Was doing it more often.so got it booked in to their garage in Enfield.they eventually found the issue on 2nd time of taking it there. Was fuel related. They worked on it on 17/7/26.i waited for 2 and half hours. Was told it’s all been fixed.oh it might smell abit of fuel. No kidding! It absolutely reeked of it. I drove it back home with windows down, but was still very bad. For 4 days me and my mrs have experienced extremely bad headaches, nausea, and to top it all off we’ve found another fault which obviously was done by a poor mechanic, now the Car range never goes down. Always says full tank. Was fine before we let them fix the car. We rung them 2 days ago. To be told only availability to sort it is 5th August. So they expect us to drive around not knowing how much fuel is in the tank. Very poor .this problem needs to rectified ASAP! This is your fault, due to an incompetent guy in your garage !! I’ve been to the hospital too due to my headaches. Sent emails again ignored now for 48hours. This whole thing has totally ruined the experience with car planet.

Excellent customer service, Bleon was very helpful sales man and ensured were looked after.

It was a good experience but they didn't wash my car when I went to collect it.

I agreed a sale for my Skoda Karoq through Carwow, and Car Planet was the winning dealer. The car is in great condition with a full service history and a completely clear dashboard. Despite this, their inspector turned up and tried to aggressively drop the agreed price by £1,797 on my driveway.

He tried to claim that the normal ticking sound and natural vibration of a 1.0L 3-cylinder engine meant the engine was failing. This is completely false. It is basic engineering that 3-cylinder engines rock more at idle, and modern direct-injection engines always make a ticking noise. The inspector then tried to nudge me into lowering my price, asking if I wanted to put forward a counter-offer of maybe £10,000 instead of the agreed £10,797. I firmly refused.

A salesperson from Car Planet called me shortly after and tried to justify the inspector's nonsense. He claimed that six mechanics had reviewed a video of the engine and diagnosed a timing belt issue. It is completely absurd to suggest six mechanics were immediately available to watch a video, let alone diagnose a timing belt issue from a phone clip.

When I realized they wouldn't back down, I asked the salesperson, "Can you tell me what your final counter-offer is so I can report this accurately to carwow?" He literally hung up the phone on me.

I cancelled the sale immediately, complained to carwow, and had an independent mechanic check the car right after. The mechanic confirmed the car is 100% healthy. Car Planet simply used fake mechanical faults as a bullying tactic to chip the price down. Do your research and do not let them intimidate you.

Would never buy from them again they told my the wrong price but only after I’d accepted financed and signed all paperwork and sold my car avoid these scammers!

I was booked for a garage visit, for boot creaky noise and rear car seat not closing as it should be.
Garage visit was uneventful. The manager was nice, looked the issues of my car. Sorted out the issues what they can do their best. It was a peaceful of mind visit.
Due to issues I rated only 1 before. At that time that was the rate I could give for my experiences.
But yesterday I had a lovely experience. Today they phoned to check while I was at church. I phoned them back ,within minutes I got connection. So happy.
They are improving their services which is a good sign for the customers.
Sababa was very helpful this time to book the garage and to support for the car issues. Thank you Sababa.
For their improvement my rating jumped from 1-4.

Worst car dealership in history. We bought a car and within a day of buying the gearbox started making noise. No one from the sales team was cooperative in dealing with the issue. After days of trying to get in touch and awaiting a response, nobody was willing to take responsibility or compensate us. The manager finally reassured to take the faulty car back, and that we could choose a different one. They then went on to delay the repairs on the new one, and did a dodgy job with it. They lost all our valuables in the car. I asked for a refund because im still within my rights to reject, now being ignored by the company with no answers and no replies. I would not recommend Car planet to my worst enemy. I wish i could give 0 stars! Stay away from these people, they are BIG SCAMS and donot care once they get your money!!

I had an excellent experience at Car Planet Watford, thanks to Allan. From the moment I arrived, he was friendly, professional, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made the whole car-buying process straightforward and stress-free. I never felt pressured, and his honest advice helped me find the right car for my needs. Allan's outstanding customer service and attention to detail made all the difference. I would highly recommend asking for Allan if you're visiting Car Planet Watford. Thank you for such a smooth and enjoyable experience!
Special thanks to Allan , David ,Stavan and Ziya for their excellent customer service .

bought a vey nice cr at a good price with a very helpful salesman, Hassan.

Sales advisor Ibu listened to what I was looking for and made car suggestions. I was able to complete the purchase of the car in one day which was very convenient.

Was there for hours waiting around, very slow service. We had a phone call with them the day beforehand and were told everything was ok to pick the car up next day, so we were expecting to go in and leave pretty quickly. However this was not the case, staff were friendly enough but still the whole experience took way too long and wasted a lot of our time.

Do not buy from Car Planet.
It was the worst experience I’ve ever had. Poor service, poor communication, and I would not recommend them to anyone. Buy elsewhere if you want to avoid the stress.

We bought a car that broke down after just six days. We tried calling for days but couldn’t get hold of anyone, which was incredibly frustrating. We also paid £700 for the RAC warranty, expecting it to cover repairs, but when the car needed fixing, the warranty didn’t cover the cost and we still had to pay £175 ourselves.

Overall, we’ve been extremely disappointed with both the customer service and the after-sales support. Based on our experience, I would not recommend buying a car from Car Planet.

Excellent service both online and in person.
Staff smartly and uniformly dressed.
Smooth procedure from start to finish.
Information on additional services provided both online and ina person.
Car was cleaned nicely 👌 well before my arrival for collection.
Handover process was superb.