Car Planet Reviews 

We were mentally exhausted because, after our financing was approved, we had to wait about 4–5 hours for the funds for the car to reach the dealership. That wasn't the only issue, though—we had two children with us, and we’d been waiting for five hours. Finally, the young woman handling the paperwork—the one we needed to sign the documents with—came over after three hours of waiting and said the money from the finance company hadn't arrived yet. We asked what our options were, since we couldn't keep waiting with two children, but she told us we had no choice—we just had to wait. She didn't care at all about how we felt after waiting all day with the kids; she just walked away. The only person who paid attention to us again was the young man who had arranged the deal—his name is Idu. He suggested we reserve the car, since it was already 6 PM and the money would likely arrive by the next day, allowing us to come back then without having to wait around any longer...

Jatin has been wonderful, very patient and professional. He took the time to answer all questions especially as it was my first car and he was able to re-assure me with factual responses showing his expertise. Thank you so much and I recommend Jatin strongly as advisor !

Fazyaan - Handled everything great, very accommodating from start to finish

I’ve already written a review on here but some how it’s been removed , basically
Had a lot of trouble with my vehicle , even had a recall , sales team where hard work many many phone calls to sort out .
Tried to sell me break down cover etc that at one point came to another 6K, tried the hard sale but in the end they got a no from me .
Cut long story short would I buy from them again , my answer would be NO so I couldn’t recommend them to you.

Jatin was great

Many thanks to Ish turned an initial bad experience into a good 1 5 star customer great communication got the job done. 👍

Albion was great, made the buying journey smooth and stress free!

Experience was great as sales personnel were super friendly, knowledgeable and non pressurising. We bought a car on a day.

Angel was great

Haroon was a great salesman! From start to finish, made me feel comfortable and explained everything clearly! Without a doubt, Haroon played a big part in the decision to purchase the vehicle.

Excellent service from alin got the clabhighly recommended

I would think long and hard about buying a car from here. The customer service on pickup was diabolical to say the least. Customers all waiting upwards of an hour with no where to park. Staff walking round sipping on energy drinks and vaping. As far away from an exciting and enjoyable experience as you could get. No introduction from the staff member we saw, and no run through of basic car controls. He then handed over the keys and walked away. wouldnt recommend

Good man, really nice salesman Alin. Made the sale feel like a breeze. Recommend him to anyone coming to Watford Carplanet

Customer service very good.

From Tony West Cornwall/ All staff at Car Planet spoken on the phone, were pleasant and very helpful with my purchase.

The car I bought is fines d I am happy with it however the customer service systems and management are laughable. I paid a “refundable deposit” to have a car brought from Watford to Barnet initially to compare (it wasn’t) I have since been waiting for this refund for nearly 6 weeks. I’ve emailed and messaged with absolutely no response, I’ve spoken to several customer service representatives who have assured me they have checked and the money is processing (it wasn’t). I have also been hung up on twice (without any rudeness on my part) and there just seems to generally be a complete disinterest after a sale is completed. (Sales team are lovely- of course!)
Incredibly disappointing and if I’m honest although happy with my car I wish I had gone somewhere else!

Talha sold us a car that has been nothing but problems. Firstly, as soon as we drove it away and went to fill up fuel we realised the key didn’t work - the ONLY key they sold the car to us with. We drove back and they said they had to reprogram the key with the manufacture directly, which is fine, these things happen. But to solve this they made us drive back to their depot in Watford (we live in Surrey over an hour away) and they STILL didn’t fix it! They are making us come back again to programme the key with the car for the first time and are refusing to come to us or provide any compensation for this loss in work time and travel to get this resolved, not to mention the suspension squeaks loudly over the smallest speed bumps and the brake discs clearly will need looking at on their next service

The after care service has been abysmal and they are clearly just a volume outfit churning sales with no consideration of the customers journey, I will be avoiding for all future transactions and warning everyone I know

Engine light on within 24hours - Part 2

After I left a bad review mentioning the poor customer service following issues with our car having only had it for less than 24hours, we finally were attended to and given a ‘case handler’. This case handler was very apologetic but once more issues arose, they were mysteriously always busy when we rang, to which we were told we’d receive a call back from them but received NOTHING.

Eventually when they took our car in for repair, we were told that a courtesy car that was equivalent to ours would be given. FALSE. We were given an old Dacia worth no more than a few grand to drive home from Enfield, despite buying a £20,000 car that we were incorrectly made to believe was okay.

We waited at home all day for our car to be returned from the garage but the car never came. There was no communication to say it was no longer coming. The next day, after we chased the garage up ourselves, they said they would deliver the car but were late by an hour with no communication once again, completely derailing our weekend plans.

After the horrible experience we had with car planet, we wanted to speak to a manager which we were told would call us on Monday. I triple checked that this was going to happen, to which they promised we’d get a call back from a Manager. Monday came and they LIED. The case handler rang us to inform us that managers don’t phone customers and instead we were given an email to contact. As per my previous review, they will literally say what you want to hear on the phone just to get you off the call, so DON’T BELIEVE A WORD THEY SAY.

It has been over 2 weeks and I am STILL OWED the diagnostic cost that I was told would be reimbursed - considering Car Planet organised the mechanic to come to my house!! £90 we are still waiting on PLUS the £169 we paid for the fix to be made at a garage by RAC.

EDIT: in response to Car planets reply to my review, no you have not contacted me regarded the money owed. I replied with the invoice as requested and no response was given. It has been 10days since I sent it.