Car Planet Reviews 

Awful experience when dealing with this company. Worst customer service I have ever received in my life. Ignored whatsapp messages, ignored emails, ignored formal complaints. Rude and defensive responses when speaking to on the phone and directly to their customer service team. Blaming the customer rather than apologising.

I would AVOID this company at all costs. Do not bother as soon as they get your money they do not care!

Haydlr Kaya made my experience buying a car at The Car Planet really smooth. He was able to guide me through every step of the process with patience and professionalism. He explained everything clearly, answered all my questions, and made sure I felt confident with my purchase. I truly appreciate his support and excellent customer service. Highly recommended.

An absolute nightmare, different sales employees calling with out of date information, they promise things and have yet to produce.

The overall buying from Car Planet was not without its issues. I felt the viewing and test drive was a little rushed, the push to buy other products, warranty was given more emphasis than the actual car. When collecting the car I noted that the NSF wheel had been damaged.
I refused to accept the car until it was repaired which took 5 days. The repair is not brilliant and has been repaired without removing the tyre.
The car was not clean when I did collected it, although Mo, the salesman did offer to wash it before I took delivery, which I refused.
Mo was very good, very professional and a nice person to deal with and did his job very well. He did keep me informed throughout the process and during the wheel repair, so no complaints with him at all. Would I buy from Car Planet again, yes but would take more time viewing the car. In short its not like buying from a dealer, but then they are not one!! What they do they did quite well.

Adil helped throughout the process from start to finish. Great customer service.

A few months ago I agreed to purchase a car from Car Planet. The sales process involved plenty of hard-sell tactics, but on the face of it the deal seemed good, so I went ahead.

Just five days after collecting the car, the engine management light came on. Getting hold of anyone in the aftersales team was incredibly difficult, often involving hours on the phone. Eventually they agreed to repair the car and provide a courtesy car, but arranging the collection and repair was a nightmare and required countless more phone calls.

While waiting, a friend plugged in an OBD reader and identified an AdBlue system fault. When the courtesy car finally arrived, it was completely unacceptable. It was filthy, full of rubbish and cigarette butts, had damaged windows and mirrors, and broke down the very same day because it overheated whenever it was put under load.

After even more time trying to contact aftersales, my own car was returned. I was told the AdBlue system had simply been recalibrated. I questioned this because the manufacturer's guidance for the fault indicated that the AdBlue system should be replaced, not recalibrated. Unsurprisingly, only a few days later the same fault returned. Plugging the OBD reader back in showed the fault code had simply been cleared rather than the underlying issue being fixed.

At that point I formally rejected the car. Right at the last minute they persuaded me to accept a replacement instead, offering the model I had originally wanted, along with an additional discount. Desperate to have a reliable car, I agreed.

After driving two hours to complete the exchange, I found the replacement car was filthy, had damaged interior trim, and was smoking from the engine bay due to blow-by around the oil filler cap. It was clearly not in a condition that should have been presented to a customer.

In total, I experienced three different vehicles from Car Planet, and none of them were fit for purpose. Some were arguably unsafe to drive. It then took weeks to receive my refund.

My advice is simple: be extremely cautious before buying from this dealership. Also take the five-star reviews with a pinch of salt, as I was encouraged to leave a review before I had any real experience of the car or the aftersales service. For me, the true test of a dealership is how they deal with problems after the sale, and unfortunately Car Planet failed that test completely. Avoid like the plague.

If

I dealt with 3 people at Car planet, the sales man, his superviser and then a manager.
Firstly, my telephone calls were recorded without my knowledge, nor being told that calls were recorded. I know this as the car salesman said his supervisor was listening to the original call i had when CP called me regards my initial enquiry. Question marks over data protection.
In summary, i was promised remedial works to the car, within a very specifc time frame, which were not done satisfactorily. I was promised a video of the remedial works, which never materialised and rather than saying what the problem was i was just told they had 4000 cars to manage and what did i expect. As it turned out, the car sales man finally told me the works had been done, car returned as the remedial works were not good enough, and then sent back. to be re done. once told the works were done, we made a 3 hour round trip to find that indeed they had not all been done at all.. Left waiting for two hours with no time frame as to when matters would be concluded. The sales manager was actually offensive to us to the point that others in the room got up and walked out as they found his communications and behaviour appaulling (they came over and told us they'd left the room as they so appaulled by him) He advised us that they deal with volume, not customer service. He was disrespectful and utterly rude, both in words and non verbal communications. Had i not wanted that specific car there is not a chance i would ever have a purchased a car from them. The paper work remains incorrect.
By wat of update, after I left this review Mash from customer support contacted me and whilst he couldn’t change my experience he did refund me the car wash money, sent the correct paperwork and sent me the 150 checklist which was very helpful. Obviously that should be available at point of sale ( before) but his communication was faultless and he actually did respond to emails immeadiately and kept me fully informed of the efforts he was personally making to turn my experience around. Thank you Mash for your communications and efforts.

Avoid these cow boys they sell you nothing but lies and cars that come with major issues! Look up car planet affected customers on Facebook and see for yourself, don’t listen to the fake 5 star reviews they post on here!

Helpful thanks

Very pleased with the process of buying a car. The salesman, Idu was very welcoming and attentive to my requirements. Not pushy. The car was as advertised, price was very good, and so drove it away a week later by arrangement. I would highly recommend Car Planet, and Idu in particular.

Lack of communication
Crap service
Staff not very knowledgable
Very important information regarding the car I was purchasing was not provided to me until AFTER I had paid for it in full. The car was sold to without the manual! Only 1 set of keys. None of this was related to me prior to the purchase being made. Overall very dissatisfied with this place.

Bought a car yesterday
Had some faults on it contacted staff straight away then they didn’t respond or respond to emails or WhatsApp

Replying to your reply,
We spoke to your colleagues twice, at one point they cut the phone off deliberately.

So happy with our purchase, we brought two.

I bought a car from the Barnet branch. Before the sale, the staff were very attentive and assured me that the vehicle had been thoroughly checked. However, once the sale was agreed and I paid the £500 non-refundable deposit, everything changed.

I was promised that the car would be serviced and professionally washed before collection. Neither happened. When I questioned this, I was told the car had actually been serviced but there had been a “system error”. I was also offered £20 towards a car wash, which I was told I would receive after paying the remaining balance. After I paid in full, the representative had no answer about this and the matter was simply ignored.

Unfortunately, the problems did not end there. When I got home, I discovered that the car was not charging. I contacted the after-sales team and was quoted a minimum waiting time of 74 minutes before my call was answered. I was then told to take the car to a garage at my own convenience, obtain a diagnostic report, send it to them, and only then would they decide how to proceed.

In addition, I also discovered an issue with the SD card system in the car, which had not been mentioned or addressed prior to the sale. This further raised concerns about the thoroughness of the checks that were supposedly carried out before the vehicle was sold.

This has already wasted a significant amount of my time and energy, and it is extremely frustrating. Had I needed the car for an important journey, I would have been left stranded. I also have very little confidence in the company’s claims of carrying out over 100 vehicle checks before sale, as my experience does not reflect that standard.

Overall, I am highly disappointed with both the sales process and the after-sales service. Once the deposit was paid, the level of customer service deteriorated significantly. I have been left feeling let down and uncertain about how or when this issue will be resolved.

Disappointing experience with car planet!
We drove 65 miles to see a car we hoped to buy, just to hear that it was already sold!! Having booked an appointment to see the car they should have informed us that it wasn’t available anymore.

The initial visit was very good as I arranged to test drive two Seat Arona's. The Red one looked clean but had dust on it, probably sitting in the yard. The second Grey one unfortunately was covered in loads of dust, which meant first reaction wasnt pleasing. Test drove both cars and the red one suited my needs, however the grey one with less mileage was great to drive and the spec was higher than the red one. I decided to get more information on the red one. Blagoi the car salesman was very helpful with various options available for financing. Decided to give a deposit and collected the car a couple of days later. All necessary digital paperwork was completed quickly and the keys were given to me. The car wasnt valeted as it was to late when collecting. I was ask to bring it back to have the car washed and cleaned. I collected the car when washed and when home I noticed some blemishes on the paintwork. I gave it some polish and made it a bit better. It will need a complete polish to bring it to a good standard. Apart from that, the car drives and handles well. Just disappointed this model doesn't have sat nav as standard. Overall a nice car which could have had a better cosmetic look at first sight.

Extent customer service! Quick, the agents are extremely helpful and professional. I was served by Casper thanks a lot we love the car!!

We turned up at the arranged time. What we expected to be a car retailer outlet, what we found was disused commercial building with empty offices and three storey car park facility attached. Upon arrival we were guided towards reception area. For some strange reason my drivers license was not scanned as pictured by a mobile phone by one of the receptionist ladies. I was then asked to wait until one of the sellers called my name. We were taken to one of the open office area where dozens of customers and sales people were seated ( no intimacy or privacy between customers and vendors to exchange personal details and informations). After the vehicle of interest was produced on the screen we asked many questions which were left unanswered, due to lack of knowledge of the sales person and lack of experience. I asked for a test drive which I booked previous day and recognised on the same morning by the company that called me for a confirmation at 8:30am .
The vendor drove the car to the reception area , after which my drivers license was taken away from me, out of my sight without any explanation. Totally unacceptable behaviour from the vendor and totally unlawful conduct of the company!
I was able to test drive only on their premises, around the parking lot ( garage) before the car literally ran out of fuel! An absolute disgrace! I pointed out that this was not a test drive , as I drove 1,5 hours to get a car from the company which was not cheap, and had to deal with unprepared and incompetent customers service! Don’t buy a car from this company! Absolutely unacceptable service!

What a well oiled machine! I have left with a new car and part exchange after a very simple and painless process !!! Ermal from the Barnet branch was excellent and I would recommend .

Highly recommend top sale Talha. Incredible experience with the car I purchased.