I had bought a pair of creol diamond earrings in Carat last Dec. 2020, unfortunately one of the locks on the earrings went loose. I had It repaired by them last 2021. Sadly last April 2022 the repa... See more
Company replied
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I had bought a pair of creol diamond earrings in Carat last Dec. 2020, unfortunately one of the locks on the earrings went loose. I had It repaired by them last 2021. Sadly last April 2022 the repa... See more
Company replied
Mie, from the store, and Stephanie, from support, were super nice and provided great service. We went to purchase our wedding rings, unaware of the process and timing needed, they helped us out... See more
Got my wedding band from this shop in Fisketorvet, then had it resized. The customer service was very friendly along the whole experience. Thank you Heidi Pedersen :-)
Company replied
I was visiting Fisketorvet store where I was looking for Ole Lynggaard jeweleries. I got terrible customer service, she was not interested in giving enthusiasm at all. She was not willing to show al... See more
Company replied
Carat Diamanter sælger eksklusive smykker og ure til kvinder, mænd og børn. Vi har smykker og ure til enhver anledning fra alle de bedste smykkemærker og urmærker på markedet. Her finder du blandt andet eksklusive smykker fra mærker som Georg Jensen, Maanesten, Pernille Corydon, Sif Jakobs, Julie Sandlau og byBiehl. Du finder også dameure og herreure fra mærker som Seiko, Tissot, Certina, BOSS, Festina og Tommy Hilfiger. Vi tilbyder vores egne luksuriøse diamantkollektioner i 18 karat guld med diamanter og brillanter i høj kvalitet. Vi designer selv de fleste af vores kollektioner af diamantsmykker ud fra vores 25 års erfaring. Vi har fjernet de fordyrende mellemled og kan derfor tilbyde de bedste priser på markedet. Vores diamantsmykker produceres i 18 karat guld og 14 karat guld. Guldet tjekkes ved stikprøvetagning af Ædelmetalkontrollen under FORCE Technology. Alle smykkerne fra vores egne diamantkollektioner leveres i smukke smykkeæsker med et tilhørende diamantcertifikat. Alle smykker med en 0,30 carat diamant eller større følges desuden af et GIA-certifikat. GIA står for Gemological Institute of America og er verdens førende og mest anerkendte diamantgraderingsinstitut. Hos Carat Diamanter kan du frit vælge, om du vil sidde og shoppe derhjemme i fred og ro, eller du vil besøge en af vores to store butikker. Vi leverer på 1-3 hverdage for alle lagerførte varer. Nogle varer skal produceres specielt, og i de tilfælde kan leveringstiden blive længere. Det gælder fx for nogle diamantsmykker, hvor guldsmedene skal fatte en masse diamanter i smykket. I de tilfælde hvor leveringstiden bliver længere end de 1-3 hverdage, vil vi naturligvis kontakte dig. Vi har valgt at tilbyde en række forskellige leveringsformer for at være fleksible i forhold til dine ønsker. Du kan få dit smykke eller ur tilsendt til din private adresse, din arbejdsplads eller et valgfrit afhentningssted. Vi leverer med GLS. Vi tilbyder også Click & Collect i en af vores butikker. Du bestemmer selv! Vi har gratis retur, så hvis du skal returnere din vare, skal du ikke bekymre dig om at købe porto. Du kan printe en gratis returseddel på vores returportal. Skal du give en gave, er det naturligvis rart, hvis den kan byttes. Hos Carat Diamanter har du en udvidet bytteret, så du kan bytte din vare i 30 dage. Du kan enten sende varen retur eller bytte den i en af vores centralt beliggende butikker i København. Hvis det passer dig bedre at bytte varen et andet sted i Danmark, kan du gøre det i en butik, der er medlem af Danske Guldsmede & Urmagere. Er du på udkig efter en gave og ved ikke, hvad du skal give, har du mulighed for at købe et gavekort til Carat Diamanter på et valgfrit beløb. Så kan den heldige modtager frit vælge et smykke eller et ur fra vores store udvalg. Det er en gave, der bringer glæde hos alle! Skal du fri? Så kan vi hjælpe dig. I hvert fald med ringen. Vi er eksperter i forlovelsesringe og har Danmarks største udvalg. Vi har forlovelsesringe i alle prisklasser og stilarter. Når du køber en forlovelsesring hos os, garanterer vi dig det største udvalg, de bedste priser og unikke designs, som du ikke kan finde magen til andre steder. Skal I giftes? Så har vi ringene. Hos Carat Diamanter har du mulighed for at vælge mellem et stort udvalg af vielsesringe i høj kvalitet. Vi har færdige designs på shoppen og i vores butikker. Vi tilbyder jer også, at I selv kan designe jeres ringe ved hjælp af vores interaktive ringdesigner i vores butikker. Den kan lave millioner af forskellige designs, så her har I virkelig muligheden for at skabe jeres helt egne og unikke ringe. Er du typen, der gerne vil have varen i hånden, inden du køber, så er du meget velkommen til at besøge en af vores store, flotte butikker. De er begge lokaliseret i København og er åbent alle dage 10-20. I vores butikker kan du prøve smykkerne og urene inden du køber, og vi kan hjælpe dig med gode styling tips og ideér. Hvis du i forvejen har nogle smykker, men gerne vil pifte dit outfit op, så er du meget velkommen til at tage dine smykker med ind i vores butikker. Vi kan nemlig hjælpe dig med at finde nye smykker, der både matcher dine eksisterende smykker og din stil.
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Kalvebod brygge 59, 1560, København V, Denmark
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Wonderfull surprize.I didn't expect to receive my ear rings like I received a gift Verry carefully a d divine feeling.Thank you Carat.Amazing people.

Reply from Carat Diamanter
Very kind pesonel. Heidi was helpfull with informing me about my options. And one other girl also was nice and willing to help and calld me about info of my watch, but unfortunately i dont know her name ☺️
Thanks girls and special thank to lady sold me a wach 😘

Reply from Carat Diamanter
Very good service and kindness all the way 😌Good experience, professional staff!

Reply from Carat Diamanter
Kira from customer service provided excellent response to my query. I had an expired gift card, and Kira and her colleagues provided me with quick feedback and offered a wonderful solution to my expired card. Thank you very much!

Reply from Carat Diamanter
Excellent, slick, professional and personal Service, very happy!
Heidi pedersen was incredibly helpful, my vintage watch has spare parts a new face,…the old ones was scratched but know my vintage watch is in excellent condition and I am very happy with it.
I highly recommend. Heidi Pedersen from caratdiamanter.dk

Reply from Carat Diamanter
Very good service. And the service staffs are excellent !

Reply from Carat Diamanter
I had an amazing experience. I came in to buy a ring for my girlfriend and without knowing exactly what I wanted, I got really good help find a ring that my girlfriend was more than happy for.
Thank you for the good service
Very professionel and good company who helps at anytime. Both in the stores and the customer service, where Heidi makes sure to find a good solution for the problem.
Second to none in customer service and product quality! When I purchased my Laura ring online, it was my first online jewellery purchase, and a little taunting as the price is somewhat higher than when clothes shopping. BUT, all my worries were put to shame, and the team at Carat did an impeccable job at making it an amazing experience for me.
My experience with Carat Diamanter service is excellent. But I'm not satisfied Carat Diamanter product.
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