Carat Diamanter Reviews 

840
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I had bought a pair of creol diamond earrings in Carat last Dec. 2020, unfortunately one of the locks on the earrings went loose. I had It repaired by them last 2021. Sadly last April 2022 the repa... See more

Company replied

Rated 5 out of 5 stars

Mie, from the store, and Stephanie, from support, were super nice and provided great service. We went to purchase our wedding rings, unaware of the process and timing needed, they helped us out... See more

Rated 5 out of 5 stars

Got my wedding band from this shop in Fisketorvet, then had it resized. The customer service was very friendly along the whole experience. Thank you Heidi Pedersen :-)

Company replied

Rated 2 out of 5 stars

I was visiting Fisketorvet store where I was looking for Ole Lynggaard jeweleries. I got terrible customer service, she was not interested in giving enthusiasm at all. She was not willing to show al... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Carat Diamanter sælger eksklusive smykker og ure til kvinder, mænd og børn. Vi har smykker og ure til enhver anledning fra alle de bedste smykkemærker og urmærker på markedet. Her finder du blandt andet eksklusive smykker fra mærker som Georg Jensen, Maanesten, Pernille Corydon, Sif Jakobs, Julie Sandlau og byBiehl. Du finder også dameure og herreure fra mærker som Seiko, Tissot, Certina, BOSS, Festina og Tommy Hilfiger. Vi tilbyder vores egne luksuriøse diamantkollektioner i 18 karat guld med diamanter og brillanter i høj kvalitet. Vi designer selv de fleste af vores kollektioner af diamantsmykker ud fra vores 25 års erfaring. Vi har fjernet de fordyrende mellemled og kan derfor tilbyde de bedste priser på markedet. Vores diamantsmykker produceres i 18 karat guld og 14 karat guld. Guldet tjekkes ved stikprøvetagning af Ædelmetalkontrollen under FORCE Technology. Alle smykkerne fra vores egne diamantkollektioner leveres i smukke smykkeæsker med et tilhørende diamantcertifikat. Alle smykker med en 0,30 carat diamant eller større følges desuden af et GIA-certifikat. GIA står for Gemological Institute of America og er verdens førende og mest anerkendte diamantgraderingsinstitut. Hos Carat Diamanter kan du frit vælge, om du vil sidde og shoppe derhjemme i fred og ro, eller du vil besøge en af vores to store butikker. Vi leverer på 1-3 hverdage for alle lagerførte varer. Nogle varer skal produceres specielt, og i de tilfælde kan leveringstiden blive længere. Det gælder fx for nogle diamantsmykker, hvor guldsmedene skal fatte en masse diamanter i smykket. I de tilfælde hvor leveringstiden bliver længere end de 1-3 hverdage, vil vi naturligvis kontakte dig. Vi har valgt at tilbyde en række forskellige leveringsformer for at være fleksible i forhold til dine ønsker. Du kan få dit smykke eller ur tilsendt til din private adresse, din arbejdsplads eller et valgfrit afhentningssted. Vi leverer med GLS. Vi tilbyder også Click & Collect i en af vores butikker. Du bestemmer selv! Vi har gratis retur, så hvis du skal returnere din vare, skal du ikke bekymre dig om at købe porto. Du kan printe en gratis returseddel på vores returportal. Skal du give en gave, er det naturligvis rart, hvis den kan byttes. Hos Carat Diamanter har du en udvidet bytteret, så du kan bytte din vare i 30 dage. Du kan enten sende varen retur eller bytte den i en af vores centralt beliggende butikker i København. Hvis det passer dig bedre at bytte varen et andet sted i Danmark, kan du gøre det i en butik, der er medlem af Danske Guldsmede & Urmagere. Er du på udkig efter en gave og ved ikke, hvad du skal give, har du mulighed for at købe et gavekort til Carat Diamanter på et valgfrit beløb. Så kan den heldige modtager frit vælge et smykke eller et ur fra vores store udvalg. Det er en gave, der bringer glæde hos alle! Skal du fri? Så kan vi hjælpe dig. I hvert fald med ringen. Vi er eksperter i forlovelsesringe og har Danmarks største udvalg. Vi har forlovelsesringe i alle prisklasser og stilarter. Når du køber en forlovelsesring hos os, garanterer vi dig det største udvalg, de bedste priser og unikke designs, som du ikke kan finde magen til andre steder. Skal I giftes? Så har vi ringene. Hos Carat Diamanter har du mulighed for at vælge mellem et stort udvalg af vielsesringe i høj kvalitet. Vi har færdige designs på shoppen og i vores butikker. Vi tilbyder jer også, at I selv kan designe jeres ringe ved hjælp af vores interaktive ringdesigner i vores butikker. Den kan lave millioner af forskellige designs, så her har I virkelig muligheden for at skabe jeres helt egne og unikke ringe. Er du typen, der gerne vil have varen i hånden, inden du køber, så er du meget velkommen til at besøge en af vores store, flotte butikker. De er begge lokaliseret i København og er åbent alle dage 10-20. I vores butikker kan du prøve smykkerne og urene inden du køber, og vi kan hjælpe dig med gode styling tips og ideér. Hvis du i forvejen har nogle smykker, men gerne vil pifte dit outfit op, så er du meget velkommen til at tage dine smykker med ind i vores butikker. Vi kan nemlig hjælpe dig med at finde nye smykker, der både matcher dine eksisterende smykker og din stil.

Carat Diamanter kundeservice

Written by the company

Lynhurtig levering
1-3 dage.
Gratis fragt & gratis retur
I 30 dage.
Landsdækkende bytteservice
I mere end 300 butikker fordelt over hele landet.
Vi er E-mærke godkendt
Så ved du, det er et sikkert sted at handle.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

840 reviews

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Replied to 83% of negative reviews

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4.3

All reviews

(840)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

🎅🎄

🎅🎄super service

December 21, 2020
Carat Diamanter logo

Reply from Carat Diamanter

Hej Jane, det vi glade for du synes! Tak for anmeldelsen :-)
Mvh. Mie Carat Diamanter

Rated 5 out of 5 stars

Happy with the purchase 👌

Beautiful products and service!

December 10, 2020
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Reply from Carat Diamanter

Hello Ioana
Thank you for the nice review, we are always happy to help :)
Have a great weekend. Kind Regards Amanda Carat Diamanter

Rated 5 out of 5 stars

Wonderfull surprize.I didn't expect to…

Wonderfull surprize.I didn't expect to receive my ear rings like I received a gift Verry carefully a d divine feeling.Thank you Carat.Amazing people.

October 14, 2020
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Reply from Carat Diamanter

Dear Marta
First of all, thank you for your kind words.
We're so glad to hear you were happy.
You must also remember to treat yourself, and what is better than a piece of jewelery you are allowed to unpack. :)
We look forward to seeing you again.
Regards Heidi Pedersen Carat Diamanter

Rated 5 out of 5 stars

Seiko in Carat Diamanter

Very kind pesonel. Heidi was helpfull with informing me about my options. And one other girl also was nice and willing to help and calld me about info of my watch, but unfortunately i dont know her name ☺️
Thanks girls and special thank to lady sold me a wach 😘

May 15, 2020
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear ant1983ola
I am sorry to hear that.
i would like to help you, we only want you to be happy.
I would like to find you a new watch.
Please contact us so we can help you.
sincerely Heidi From Carat Diamanter.

Rated 5 out of 5 stars

Excellent service - over and above

Kira from customer service provided excellent response to my query. I had an expired gift card, and Kira and her colleagues provided me with quick feedback and offered a wonderful solution to my expired card. Thank you very much!

December 7, 2019
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear Susanne
Thank you very much for your review.
We are glad we could help you.
Mvh. Heidi Pedersen Carat Diamanter.

Rated 5 out of 5 stars

Absolut problemfrit :-9

December 6, 2019
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Kære Jef
Det er dejligt at høre.
Det sætter vi bestemt pris på.
Mvh. Heidi Pedersen Carat Diamanter.

Rated 5 out of 5 stars

Excellent service

Excellent, slick, professional and personal Service, very happy!
Heidi pedersen was incredibly helpful, my vintage watch has spare parts a new face,…the old ones was scratched but know my vintage watch is in excellent condition and I am very happy with it.

I highly recommend. Heidi Pedersen from caratdiamanter.dk

November 13, 2019
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear Yusuf
Thank you very much.
we are so glad that we could help you with your watch.
Sincerely Heidi Pedersen Carat Diamanter

Rated 5 out of 5 stars

Very good service

Very good service. And the service staffs are excellent !

November 11, 2019
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear Nayeem
Thank you very much.
Sincerely Heidi Pedersen Carat Diamanter

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience. I came in to buy a ring for my girlfriend and without knowing exactly what I wanted, I got really good help find a ring that my girlfriend was more than happy for.

Thank you for the good service

August 2, 2019
Unprompted review
Rated 5 out of 5 stars

Second to none in customer service and…

Second to none in customer service and product quality! When I purchased my Laura ring online, it was my first online jewellery purchase, and a little taunting as the price is somewhat higher than when clothes shopping. BUT, all my worries were put to shame, and the team at Carat did an impeccable job at making it an amazing experience for me.

April 3, 2019
Unprompted review
Rated 5 out of 5 stars

amazing product

December 4, 2018
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Kære Arun.

Tak for din anmeldelse. Den er vi glade for.

Rigtig glædelig jul.

Mvh. Nikolaj, Carat Diamanter.

Rated 5 out of 5 stars

Excellent service!

September 27, 2018
Unprompted review
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Reply from Carat Diamanter

Kære Marie. Tak for din anmeldelse. Dejligt at du synes om servicen på webshoppen. Rigtig god dag. Med venlig hilsen Nikolaj, Carat Diamanter.

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