CaratLane Reviews 

**Extremely Disappointed with CaratLane’s Delivery Service!**

I am highly disappointed with the delivery experience from CaratLane. The delivery executive did not make any genuine attempt to contact me, yet the shipment was marked as undelivered with the reason that the customer did not respond.

Buying gold jewellery online is not like ordering groceries or everyday products. When customers invest in gold, they expect a certain level of assurance, trust, responsibility, and professionalism. We place our trust in a reputed brand like CaratLane, and such irresponsible delivery handling completely defeats that trust.

Simply updating the status as "Customer Not Responding" without making proper contact is unacceptable. A valuable purchase like gold jewellery deserves much better care and customer service.

If this is how CaratLane treats its customers after they place an order, I would seriously reconsider shopping online with the brand again.

I expect CaratLane to investigate this issue, take accountability for the delivery executive's actions, and ensure that the product is delivered without further inconvenience.

**Delivery Executive:** Shakthi Kumar\
**Contact Number:** 861-8034918\
**Shipment ID:** CL3767479

CaratLane needs to understand that customer trust is earned through service, not just by selling products. Extremely disappointing experience!

I have had pathetic service experience at Sonipat cart-lane store. The staff name Sonia and one other both are untrained and unmanaged to handling the customer.
This is spoiling Brand image.
I would suggest, to trained your staff.
At least some experienced staff must be appointed.

100% scam guys ....u have to choose products from online and when the product description and the weight of the product doesn't match ...none will help you

Extremely disappointing experience — order but out for delivery but cancelled due to MISSING screw!!!!

Review:
My sister recently placed an order with Shaya by CaratLane ORDER no: I3ABD3D , but it was never delivered because of a technical glitch on their end. Despite payment processing successfully, the order being OUT for delivery was ultimately cancelled for the rerason: MISSING screw!!Is the quality check done AFTER it is out for delivery!!!!

It is very frustrating to deal with system failures and order cancellations after eagerly waiting for a piece of jewellery. For a brand associated with CaratLane, I expected much better technical reliability and customer service. Won't certainly be ordering again anytime soon.

Branch: Caratlane, Barasat, West Bengal
Completing a purchase is one thing, but treating customers with respect is another—and unfortunately, CaratLane failed badly in our case. We visited your showroom expecting a decent and professional experience, but the way we were treated was far below what we would expect from a reputed brand.

Basic hospitality does not require any special effort. Offering a customer water, tea, or coffee is a small but thoughtful gesture. Similarly, a polite farewell and a simple “hope to see you again” can leave a good impression. These are not unreasonable expectations; they are basic signs of courtesy. Sadly, none of these gestures were shown to us.

We never expected any special treatment or wanted to be made to feel important. All we expected was normal, respectful behaviour. Instead, we experienced an attitude that felt cold and indifferent. It is disappointing when a brand focuses on selling its products but fails to make its customers feel welcome.

Customers are not just there to spend money. They deserve attention, politeness, and respect, regardless of how much they purchase. If your staff think their responsibility ends once the jewellery is shown and the payment is completed, then they need to understand that customer service involves much more than that.

A good showroom is not defined only by its jewellery collection, attractive interiors, or brand name. The behaviour of its staff plays an equally important role. The way customers are welcomed, spoken to, and treated throughout their visit is what truly shapes their experience. Unfortunately, our visit to CaratLane left us with a very negative impression.

Although we completed our purchase, that does not mean we were satisfied with the overall experience. A successful transaction should not be confused with good customer service. You may have made a sale, but you failed to make us feel valued as customers. An attractive showroom and a well-known brand name cannot cover up the absence of basic courtesy and professional behaviour.

Our experience has seriously affected the way we view CaratLane, and we left feeling genuinely disappointed. I hope the management takes this feedback seriously and looks into the behaviour and customer-handling approach of its staff. People should not have to expect less than basic respect simply because they have walked into a jewellery store.

At the end of the day, customer service is not measured only by the products sold or the payments received. It is measured by the respect, care, and courtesy shown to customers. Unfortunately, our experience with CaratLane failed to meet even these basic expectations, and that is what made the entire experience so disgraceful.

Branch: CaratLane, Barasat, West Bengal.
Our purchase may have been completed, but the way we were treated at your store was absolutely appalling. Let me make one thing very clear: displaying jewellery and completing a sale do not automatically make for good customer service. There is something called basic human decency, professional etiquette and respect for customers—qualities that were clearly missing from our experience.

Offering a customer a glass of water, tea or coffee is not about luxury or special treatment; it is a simple gesture of courtesy and hospitality. Likewise, acknowledging a customer warmly when they leave and expressing a genuine hope that they will visit again are basic elements of professional conduct. We received none of this.

We did not expect to be treated like royalty, but we certainly did not expect such a cold, indifferent and thoroughly disappointing experience from a brand like CaratLane. A customer is not merely a transaction or a source of revenue. They are human beings who deserve to be treated with dignity and respect. Apparently, that distinction was overlooked at your store.

Let me be blunt: if your staff believe that displaying a few pieces of jewellery and processing a payment is all that customer service requires, they desperately need to understand what customer experience actually means. A brand's reputation is not built on its jewellery displays alone; it is built on how people feel when they walk through its doors.

We made a purchase, yes. But that does not mean we were satisfied with the way we were treated. You may have secured a sale, but you certainly failed to create a positive customer experience. And no amount of branding or polished store interiors can compensate for a lack of basic manners and human consideration.

This experience has left us deeply dissatisfied and has seriously affected our perception of CaratLane. I sincerely hope this feedback reaches the people responsible and is taken seriously, because customers should never have to lower their expectations of basic respect simply because they have entered a jewellery showroom.

Remember: good customer service is not just about what you sell; it is about how you treat the people who buy from you. And on that front, our experience was nothing short of disgraceful.

Great experience, customer assistance is very good, staff is really good.

At Ayodhya CaratLane, the BM’s behaviour with the staff is not good. Because of this, new staff members do not stay there for long. He is not good at team handling and does not know how to manage the team properly.

We purchased a gold ear ring. It was 18K but it was so flimsy and brittle. The ear ring fell off on its own due to manufacturing defect. But they refused to accept and didn't compensate us. We were regularly buying from them bcoz we thought it was a tata product and reliable. But from now on, we don't intend to purchase from them hereafter.

I had an excellent experience at Caratlane.
Muskaan was very helpful
Their methods and policy of taking old gold appeared authentic and transparent
They had shown me pictures on WhatsApp before coming in store so I already had an idea what I was going to get
Thanks!

Very nice product &good service from Fasiha

Write a bad review I got scammed by the ass hole caracletlimw app worst it's a very big fraud and scam. I have ordered a chain and it broken after few day's and I have kept for exchange and they gave the money back the product price was 93149 and the gave back 73000 very huge loss. I have asked for exchange they did these scam worst app worst policys assholes

My experience with CaratLane has been extremely disappointing and honestly not what I expected from such a reputed brand. I placed my order on 29 June 2026, with the promised delivery date of 23 July. Since then, the delivery has been repeatedly rescheduled first to 28 July, then 4 August, 10 August, 17 August, and now 18 August.
This is extremely frustrating. If a customer is ordering jewellery as a gift for a birthday, anniversary, wedding, or any other special occasion, timely delivery is very important. With so many repeated delays, there is no confidence that the order will actually arrive when promised.
My advice to anyone planning to order a gift from CaratLane is to be very careful and allow plenty of extra time. Otherwise, you may end up regretting the decision to order from them, especially if the jewellery is needed for a specific occasion.
I expected much better service from CaratLane. Very poor delivery experience and extremely disappointing customer service. I hope the company takes such complaints seriously and improves its delivery commitments.

Extremely Disappointing Experience – Worst Customer Service

I placed an order with Caterlan and received only one item, while the other item is still not delivered. The promised delivery date has already passed.

I have contacted customer support multiple times, but the experience has been extremely frustrating. They do not respond promptly, and when they finally reply, I am told that there are “too many queries,” which is supposedly causing the delay. Every day I am given a different timeline, such as 3–4 days or 4–6 days, but the order is still not delivered.

What is even more disappointing is that this is a Tata Group company, where I expected a much higher standard of customer service. Unfortunately, my experience has been the complete opposite.

At this point, I honestly feel that it would be better to purchase from a reliable local company rather than deal with this level of delay and poor communication.

A company of this reputation should provide clear updates, respond to customers on time, and deliver orders as promised. Very poor experience and extremely disappointing service.

Extremely disappointing experience with CaratLane.

I enrolled in CaratLane’s Treasure Chest Edge Plan on 26 April and made the required monthly payments as per the scheme. One of the benefits of the plan was a free gift, which I am still waiting to receive.

Despite multiple follow-ups with CaratLane customer support, I have not received the gift or even a clear update on when I will receive it.

What is even more frustrating is that I have a complete email trail documenting my repeated follow-ups and the commitments made by CaratLane’s customer service team. Yet, there has been no concrete resolution.

I have been patient throughout this process, but this level of communication is simply not acceptable. I enrolled in the Treasure Chest Edge Plan on 26 April in good faith and fulfilled my commitments. I expect CaratLane to honour the benefits promised under the scheme.

Please review the entire email trail and tell me honestly whether this is how a customer should be treated.

Very disappointing experience with CaratLane. I expected much better from an established brand.

Extremely disappointed with CaratLane’s service. My first order was clearly shown in the app as “Delivery by 24 July.” When that date was missed, I contacted the store and was told the product was still in transit and had not reached the local store. I was subsequently given two more delivery commitments, but neither was honoured. After all these delays and assurances, the order was finally delivered only on 3 August.
My second order was then promised for 3 August, but today is 8 August and I still haven’t received it. The repeated mismatch between the promised delivery dates and the actual delivery is extremely frustrating.
What makes this worse is the customer service experience. Whenever I try to chat, I am immediately connected to an AI bot, which is extremely frustrating for a complex issue like this because it cannot properly understand or address the problem. Email is practically the only alternative, but the replies are often late and contain promises that are themselves not fulfilled.
When customers face genuine problems, there should be a proper human support channel to actually listen and resolve them. The products may be good, but the delivery and customer service experience has been extremely disappointing and has seriously affected my trust in CaratLane.

I had to literally fight for the delivery of the products with your customer care executives on the phone and Ms. Mazia also gave the worst possible answer at that time. I ordered a gift packing with a special message for my wife which was also not captured anywhere at the time of delivery. I have decided that this would me last purchase from CARATLANE.

I used carat and Ore to receive a valuation of a pair of earrings I was interested in selling. After shipping them in and receiving an offer I decided not to sell them as I didn’t find the offer reasonable and requested to have them shipped back. The shipment was speedy and communication was prompt, however my issue is this; when you receive the shipping container and label from the company they instruct you to put your jewelry into a small plastic bag then into the shipping envelope. Since they were earring they had their own box which I placed into the bag then into the envelope. When I received them back I found the original box inside the bag just as I had packaged it originally. I set it on my dresser and it was until several days later I discovered the earrings were not in the small box I had shipped them in. When I called to find out what happened I was told that the company “tapes the jewelry to the inside of the envelope” which at that point I had thrown away… tell me why it makes sense to tape earring to the inside of cardboard shipping envelope instead of placing them back into the original box and plastic bag that they instruct it to be shipped in the first place. This company should take better care of people’s things.

Ordered 6 ear rings thru online from Australia on April 18th for the amount 5768$ till now I didn't receive so when I contacted customer service they said they wil refund me on june18th and till today I didn't get refund as well as they didn't cancel my order.Now I lost my huge money so be aware of this scammers and please don't order from them

Loved it here, the designs are just amazing !!