I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uz... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I... See more
Company replied
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The... See more
Company replied
I order earnings and bracelets all together but I recived first earrings. Bracelets I recived after 20 days and still I am waiting for 2nd Bracelet still order processing. U r not sending product on... See more
Company replied
Company details
- #77 of 157 best companies in Jewelry Store
- #35 of 59 best companies in Jeweler
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
4K reviews
Asks customers to review
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Good customer service
August 20, 2025
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had a great experience with our team.
Customer service was very helpful
Though there is a problem in the website, Dharshini has helped me her level best in resolving my issue
August 14, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're glad to hear that a team member was able to assist you effectively despite the website issue. We appreciate your feedback.
Reply from CaratLane - A Tata Product
We are so happy to hear that you loved our product. We appreciate your kind words!
Good Pendant
Product was good. Customer Service for the exchange request was prompt.
August 14, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad you enjoyed our product and that our customer service team was prompt with your exchange! We appreciate your feedback.
Reply from CaratLane - A Tata Product
We are so happy to hear that you love the look of our product! Thank you for sharing your positive feedback.
Product look so cute and amazing
August 12, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're delighted to hear that you find our product so cute and amazing! Your positive feedback truly brightens our day.
Reply from CaratLane - A Tata Product
We're so glad to hear that you loved it and that the size was perfect for your needs. Thank you for your wonderful feedback!
I had a wonderful experience exploring…
I had a wonderful experience exploring CaratLane website. They offer a fantastic collection with a wide variety of beautiful designs to choose from, all at very budget-friendly prices. I am truly excited to receive my order!
August 11, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear you had a wonderful experience exploring our website and found our collection beautiful and budget-friendly! We are excited for you to receive your order.
Collection is really good
Collection is really good. Especially for kids and regular use. I will be buying more
August 13, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear you appreciate our collection, especially for kids and daily use! We look forward to your next purchase.
Reply from CaratLane - A Tata Product
We're so glad to hear that you liked the product and that it was delivered to you very quickly. Thank you for your positive feedback!
Reply from CaratLane - A Tata Product
Thank you so much for taking the time to share this! We are absolute thrilled to hear that you had an amazing experience with us.
The bracelet was really to the size and…
The bracelet was really to the size and very cute as I like minimal jewelry
November 16, 2025
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad to hear that the bracelet was the perfect size and that you find it very cute, especially since you enjoy minimal jewelry. Thank you for your wonderful feedback!
Good experience overall
The earrings are beautiful. Exactly as described. The customer service went above and beyond just to ensure their systems were updated to get an order in place online. There are many pop-up windows to complete to avail the PoP discount for the order, but it finally was complete and the earrings were shipped internationally without a hitch.
Successful PoP rewards customer satisfaction review.
The earrings are well made but very delicate so usage and adorning the earrings will need to be careful!
August 10, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so pleased to hear you love your beautiful earrings and that they arrived safely! It's wonderful to know our customer service team was able to assist you effectively with your order, even with the pop-up windows. We appreciate your feedback regarding the delicate nature of the earrings and will certainly take that into consideration. Thank you for your positive review!
Awesome
great. i have been using a mangalsutra since 2023 and it still looks beautiful and new.
August 10, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear your mangalsutra still looks beautiful and new after using it since 2023. We appreciate your wonderful feedback!
I am extremely disappointed with my…
I am extremely disappointed with my recent purchase from CaratLane. When I purchased the ring, the weight shown on the website was 6.09 grams, but when I received the ring, its actual weight was only around 5.5 grams . a difference of nearly 0.6 grams.This is a significant discrepancy, especially when purchasing gold jewelry, where the weight directly affects the value and the amount paid.Not very good response from customer service.Still struggling and waiting for refund.
August 3, 2026
Reply from CaratLane - A Tata Product
We appreciate you taking the time to share your experience with us. We are concerned to learn about the discrepancy in the ring's weight and the challenges you faced with our customer service team. We understand how important accuracy is, especially with gold purchases, and we regret that your expectations were not met. We are reviewing your feedback internally to understand what went wrong and to improve our processes. We are committed to ensuring such issues are addressed promptly and effectively for all our customers.
The Gold chain and Pendant I purchased…
The Gold chain and Pendant I purchased from Caratlane are worth every penny. No changes in colour it was 14Kt, very good finishing.
July 28, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are absolutely delighted to hear how pleased you are with your 14Kt gold chain and pendant! It's wonderful to know that the quality and finish have met your expectations and that the color has remained perfect. Your satisfaction means the world to us!
All the products i purchased so far are…
All the products i purchased so far are good and I use them regularly
June 11, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so delighted to hear that you are enjoying our products and using them regularly! Your positive feedback truly makes our day.
Worked with one of the best CSR
I had an issue with one of the recent orders and Mr. Hari helped me with resolving the issue immediately. He has been very responsive and worked to make the experience better.
August 11, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear that our team was able to resolve your recent order issue promptly and make your experience a positive one. We appreciate you sharing your feedback!
I like caratlane as it marks for…
I like caratlane as it marks for trendy, lightweight 14k and 18k gold and diamond jewelry suited for daily wear.
August 11, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you for your wonderful feedback! We are so pleased to hear that you appreciate our trendy, lightweight 14k and 18k gold and diamond jewelry, perfect for daily wear. It's fantastic to know that our designs resonate with your style.
Certificate is not there for any of the…
Certificate is not there for any of the diamond earrings
August 4, 2026
Reply from CaratLane - A Tata Product
We understand your concern about the missing certificates for the diamond earrings. We are actively looking into this matter to ensure all documentation is provided.
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