I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uz... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I... See more
Company replied
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The... See more
Company replied
I order earnings and bracelets all together but I recived first earrings. Bracelets I recived after 20 days and still I am waiting for 2nd Bracelet still order processing. U r not sending product on... See more
Company replied
Company details
- #77 of 157 best companies in Jewelry Store
- #35 of 59 best companies in Jeweler
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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website is very user-friendly and very…
website is very user-friendly and very easy to view products and filter as per requirement, I yet to see the delivery and return services
July 8, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you for the great review! We love hearing that our website and filters made your shopping experience smooth and easy.
We can't wait for you to experience our delivery service next! We work hard to ensure your items arrive safely and quickly. Please feel free to update us or reach out once your package arrives—we're here for you every step of the way!
I worked with Mohd Uzair for redeeming…
I worked with Mohd Uzair for redeeming POP and placing an order. He listened to my query and helped me with placing order!. He was able to answer all my queries and ensured I was satisfied. I really appreciate his help
On this
July 7, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that Mohd Uzair provided such excellent support in redeeming your POP and placing your order. Ensuring all your queries are answered and that you leave satisfied is exactly what we strive for. We will be sure to pass your kind words along to Uzair—he will be delighted to hear them! Thank you for choosing us, and we look forward to serving you again soon
I love the designs from Caratlane
I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uzair , the entire process was very smooth. He helped me to get to know about it this instalment plan as well offered me a free shipping for the purchase. I am so delighted with the purchase. Thank you!
July 8, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear you love our designs and found beautiful, affordable jewelry pieces! We are especially glad that our sales representative made your monthly plan process smooth and delightful. Thank you for your wonderful feedback.
Reply from CaratLane - A Tata Product
Thank you for the wonderful review! We are so happy to know you are pleased with the quality and value of your purchase. Your support means the world to us!
Wonderful purchasing with cartlane
Wonderful purchasing with cartlane. Planning to do more purchases with them .
June 5, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the beautiful review! We are absolutely thrilled to hear that you had a wonderful shopping experience with us.
There is no greater compliment than knowing you are already planning your next purchase with CaratLane! We cannot wait to help you pick out your next favorite piece whenever you are ready. Thank you for your trust and support!
Top notch customer service.
July 7, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the wonderful five-star review! We are absolutely thrilled to hear that you experienced top-notch customer service with us. Providing a seamless and helpful experience is always our main goal, and feedback like yours truly motivates our team.
We look forward to assisting you again soon!
MR.Mohd Uzair helped me make a purchase…
MR.Mohd Uzair helped me make a purchase today.Excellent service and prompt reply to all my queries..Now waiting for my product to be delivered.
July 7, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that Mohd Uzair provided you with excellent and prompt service during your purchase today. We will be sure to pass your kind words along to him—he will be incredibly happy to hear them!
We are just as excited as you are for your product to arrive. Thank you for choosing us!
delivery feee should not be applied
November 5, 2025
Unprompted review
Reply from CaratLane - A Tata Product
We appreciate your feedback regarding the delivery fee. We understand your perspective and are always reviewing our policies to ensure fairness for our customers.
Great options and value for money.
July 4, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're truly glad to hear that you found our options and value for money to be great. Your positive feedback is much appreciated!
I absolutely love everything I have…
I absolutely love everything I have purchased from CaratLane. The customer service is amazing, and they even have a physical location in Edison NJ which is very convenient for me to go to if I have any questions or want to physically look at something prior to purchase.
July 1, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear how much you appreciate our jewelry and the service you've received. It's wonderful to know that our physical location in Edison, NJ, adds to your convenience and overall positive experience with us. Thank you for your kind words!
I had to exchange my ring for a…
I had to exchange my ring for a different size. Hiten was helpful and did a follow up until the new size order was placed. Wonderful customer service
July 3, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad to hear our team provided excellent service during your ring exchange. We appreciate you sharing your positive experience with us!
I was assisted by Uzair and I’m really…
I was assisted by Uzair and I’m really happy with the experience. He made the process really easy and smooth. Really appreciate the great service. Kudos!
July 3, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear about your positive experience and that the process was easy and smooth for you. We truly appreciate your kind words.
Ease of buying
February 17, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for your recent feedback! Hearing that we provided an "ease of buying" experience is exactly what we strive for.
Reply from CaratLane - A Tata Product
We're so glad to hear that you found our designs helpful and nice! Your positive feedback means a lot to us.
Reply from CaratLane - A Tata Product
We're so glad to hear that you find our product to be of great quality for everyday use. Thank you for your wonderful feedback!
Pooja was amazing
Pooja was amazing! She was very polite and respectful. Thanks for helping me place my order. ⭐️⭐️⭐️⭐️⭐️
July 2, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear about your positive experience with us. We appreciate you sharing your kind words.
Reply from CaratLane - A Tata Product
Thank you for your kind feedback
Terrible.
Products are like miniature 😂 customer service is like trap. They starts describe their new offer in instead of resolving the issue😄
June 25, 2026
Reply from CaratLane - A Tata Product
We are truly sorry to hear about your frustrating experience with both our product sizing and customer service.
I see we have already processed your return and upon arrival we shall process the refund. Apologies for the trouble and inconvenience.
We understand your concerns about feeling like new offers were prioritized over resolving your issue. We are reviewing our customer service protocols to ensure we address all concerns effectively.
The extremely prompt response of Mr
The extremely prompt response of Mr. Hiten in placing my order. He has also kindly agreed to reschedule my delivery date for my convenience.
Excellent and prompt service. He guided me on each step and even called me directly in Australia to support me.
July 2, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear about your positive experience with our service! We always strive to provide excellent and prompt support to all our customers, and we are glad we could assist you with your order and delivery reschedule. Thank you for sharing your kind words.
It was a seamless experience shopping…
It was a seamless experience shopping at caratlane.us
July 2, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad you had a seamless shopping experience with us! Your positive feedback truly makes our day.
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