caratsutra.in Reviews 

46
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewelry, often describing them as stunning and extraordinary. Many reviewers also highlight the excellent craftsmanship and attention to detail, noting that the items exceed expectations in person. The staff is frequently commended for their helpfulness and positive attitude, contributing to a smooth shopping experience. However, some customers also noted issues with delivery, experiencing delays or receiving no tracking information for their orders. A few other people also felt that there were problems with order fulfillment, such as receiving incorrect items or missing authenticity certificates and hallmarks.

What people talk about most

Product

Customers had positive experiences with the product, often praising the quality, craftsmanship, and unique... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

Consumers find order experiences to be ambiguous, with some reporting dissatisfaction due to poor after-sales... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising timely delivery and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I primarily work in music industry and wanted some beautiful jwellery for my concerts. I got to know about carat sutra on instagram and I was surprised by looking at the creativity they have given to... See more

Rated 5 out of 5 stars

First of all, Your whole Art of ring making is beyond description because this lion golden ring looks like an extraordinary piece of art. I am eternally grateful to make this purchase from you. Now... See more

Rated 5 out of 5 stars

This is with reference to the order for a customized bracelet ,I had placed with Carat Sutra. I am extremely satisfied, with the output and would rate it as "EXCELLENT". Their Craftsmanship is nothing... See more

Rated 5 out of 5 stars

They make unique jewelries with perfection.... Kamal hear our requirements clearly and make it precisely.... I have been their trusted customer for the past few years....👍



Contact info

3.9

Great

TrustScore 4 out of 5

46 reviews

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3.9

All reviews

(46)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful craftsmanship I have ever seen!

I primarily work in music industry and wanted some beautiful jwellery for my concerts. I got to know about carat sutra on instagram and I was surprised by looking at the creativity they have given to the customer!
My jwellery was totally customised and they delivered great product to me. Thank you so much Kamal sir and Rohan sir for co ordinating each day and giving updates on timely manner!!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service , give him the time he needs and he will deliver the best , appreciate the work and craftmanship Kamal, i have know amd getting my silver collection from past 5yrs.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I bought 5 sterling silver rings in a…

I bought 5 sterling silver rings in a span of 6 to 7 months from Carat Sutra , the service is good , product range is excellent , and the quality of the product is phenomenal , the best part is tht these rings are not available elsewhere , in India at the moment , the usual designs available for men is boring and outdated ,this company has excellent work force tht specializes in Turkish design , tht is very eye catching , .Shop with confidence , u won't loose trust , it may take time but the result is worth waiting .Buy with confidence , u won't regret it

August 1, 2025
Unprompted review
Rated 4 out of 5 stars

Very nice and elegant product

I purchased RARE PRINCE by CARAT SUTRA Turkish Style Ring with Natural Black Onyx from Carat Sutra for myself. The ring I received was good, as shown on the web and elegant to wear.
Unfortunately, the size turned to be small for my finger, so I requested a replacement with bigger size and very promptly the needful was done by Carat Sutra.
I am very happy with the product and after sales service. Highly recommended

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

LION RING

An excellent hand in making a beautiful item out of metal also very good customer relationship and back hand support.

Very good items available must buy..

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very good finish but little late delivery but worth the wait.

I got a ruby ring, it was great in finishing as well silver weight is great. I thought it was light but the weight was adequately filled. The owner is great person. He offered a free pendant with the ring. Thanks for the wonderful gesture. My uncle also ordered a emerald ring he also loved it.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Vert bed service no follow up no…

I am sorry main galat samjha tha
Today received my product this is very awesome
Ismein carat Sutra ka Koi dosh nahi tha Mera product milane mein deri Hui
Unhone bataya tha ki
Blue dart courier se gum ho gaya tha isliye unhone dusra bheja
Really this company is 100% nice

November 7, 2025
Rated 5 out of 5 stars

Elephant Silver ring is exclusive

May be delivery is delayed because of long distance from Gujarat to hyderabad, but piece of the ring is excellent I took elephant silver ring, the personal service of KAMAL ji was excellent 😀 loved the design, i took for astrology purpose and i love the results too.
Thank you Cartsutra Team Kamal ji.

October 14, 2025
Rated 4 out of 5 stars

Communication and delays, though they did eventually make it right in the end

My initial experience with this order was bad but they made things right later.

I contacted Caratsutra on November 3 to ask if they could urgently ship a silver chain and deliver it by November 6. I was assured by their support representative, Rohan, that if I placed the order immediately, it would be dispatched the next morning, November 4, via express shipping, with tracking shared right away. That did not happen.
After payment, responses became inconsistent and then stopped altogether. Despite multiple follow-ups and phone calls, I received no clear updates. I was later told I would receive the order by the afternoon of November 6, but tracking details were only sent late at night on November 5. The tracking showed the item was dispatched on the 5th, not the 4th as promised, and it was sent by road, not express air. The delivery date showed November 8, two days late.

When the chain arrived, it was also incorrect. I had ordered a 4 mm chain but received a 3 mm one.

A month later, Kamal Soni from Caratsutra reached out to me to resolve the issue. He sent a replacement the same day after our conversation. I received it within a few days, and it matched what I had originally wanted.

While it took them a while to respond and take responsibility, I do appreciate that they made things right in the end.

November 3, 2025

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