Caravan and Motorhome Club (previously The Caravan Club) Reviews 

15,392
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,784 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting that local wardens go out of their way to be exceptionally helpful during visits. People also love the stunning locations and immaculate facilities, featuring spotlessly clean toilet blocks and beautiful outdoor surroundings near walking trails. However, some people mentioned that nightly pitch fees have become quite expensive and feel overpriced considering the overall package. Consumers noted that dynamic pricing structures and steadily rising costs make it harder to book regular getaways without stretching holiday budgets. Reviewers also pointed out that these increasing expenses make sites too expensive for regular visits.

What people talk about most

Staff

Clients share positive opinions on staff, frequently noting that the team is extremely friendly, welcoming,... See more

Website

People report positive experiences with website, noting good information and an excellent online booking... See more

Facilities

Customers had positive experiences with facilities, frequently praising the well-maintained campsites and... See more

Location

Users describe satisfaction with location, highlighting that sites are situated in great spots near cities,... See more

Price

Consumers find price to be ambiguous, with many reviewers expressing frustration over rising costs and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Extremely clean and well run-staff were very helpful and went out of their way at times.The alterations are a great addition to what was already a good site.The only issues we encountered wwere poor W... See more

Company replied

Rated 4 out of 5 stars

Great selection of sites throughout the UK. Sites maintained to a very high standard, with large pitches and clean and modern facilities.Wardens are usually very helpful and friendly and online bookin... See more

Company replied

Rated 4 out of 5 stars

Not happy with some sites that have the family camping , lodges and safari tents , it’s turned some sites into noisy holiday camps . As the people hiring them don’t belong to the club so don’t think... See more

Company replied

Rated 4 out of 5 stars

Very convenient to book campsite and ferries in one go, with one bill. Ferries (Brittany) were very good - food and cabins excellent. Loading and unloading straightforward if a little longwinded. Ca... See more

Company replied



Company details

  1. Holiday Accommodation Service

About Caravan and Motorhome Club (previously The Caravan Club)

Written by the company

The Club was formed in 1907 as ‘The Caravan Club’. 110 years later in 2017 we wanted to reflect our broadening membership and became the ‘Caravan and Motorhome Club’.

We are an inclusive club, representing the interests of over 1.1 million caravanners, motorhomers, campervanners and campers providing our members access to over 2,700 quality campsites across the UK and Europe.

As the No. 1 rated UK touring club, our purpose is to help our members get more from the great outdoors.

UK holidays
Overseas holidays
Caravan Cover
Insurance

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.3

All reviews

(15,392)

1,775 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service, friendly staff, campsites good, lot of space. No negative comments at all.

September 25, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Ina, we're so glad you enjoyed our friendly staff, good service, and spacious campsites! Thank you for your wonderful feedback.

Lynn ~ Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

As always or stay at Cayton Bay site…

As always or stay at Cayton Bay site was enjoyable great clean Facilities, Nice Friendly Staff, always willing to help, will be back next year

September 25, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi John, thank you for your wonderful 5-star review! We are so pleased to hear that your stay at our site was enjoyable and that you found our facilities clean and our staff friendly and helpful. We look forward to welcoming you back next year!

Lynn ~ Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

caravan novices

We were caravan novices when we joined the Caravan &Motorhome Club 3 years ago. We’ve been pleasantly surprised and impressed with all the sites we have visited so far and have enjoyed so many short breaks all over the uk.
The staff on site are amazing, giving us a warm welcome on arrival and keeping the facilities spotless
Booking sites on line is easy too

September 25, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Jackie, it's wonderful to hear how much you've enjoyed your caravanning adventures with us over the past three years! We're so pleased that our sites have impressed you and that you've had so many enjoyable short breaks across the UK. We pride ourselves on our amazing staff and keeping our facilities spotless, and it's great to know that our online booking system is easy to use. Thank you for sharing your positive experience!

Lynn ~ Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

We used several campsites in France and…

We used several campsites in France and Spain last year ,each site was amazing and really cheap it made touring in the motorhome a pleasure all campsites were pre booked in England before departure .but we stayed in Folkston one night prior to sailing the following am and found the English price so high.you got nearly three campsite in France for the price of one in England

September 29, 2025
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Mr and Mrs Lee, We're so glad to hear you had amazing and affordable experiences at campsites in France and Spain! It sounds like your motorhome touring was a real pleasure. We appreciate you sharing your valuable feedback with us. Happy Touring! ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

M5 Bristol puncture

Once the mechanic turned up it was very slick.
Had to wait a while though

September 15, 2026
Unprompted review
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Tony, We're glad to hear our mechanic provided excellent service. We appreciate your patience and value your feedback. ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Highly recommend Caravan and Motorhome club

We’ve been a member of the Caravan and Motorhome club for several years, and would highly recommend for any newcomers to this leisure activity.
Great sites, which are always good quality with great facilities (Certainly true for the ones we’ve visited)
Lots of good club member offers, and lots of information shared and readily available.
Would highly recommend

September 25, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Simon, Thank you for your wonderful review! We are so pleased to hear that you've been a member for several years and would highly recommend us to newcomers. It's fantastic to know you appreciate our quality sites and facilities, as well as the member offers and information we provide. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Fabulous campsites

Fabulous campsites, staff always extremely friendly & helpful. Shower areas are great & always very clean & spacious. The whole maintenance of the campsites are well looked after. Always enjoy our visits.

September 25, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Shirley, Thank you for your wonderful review! We are so pleased to hear that you consistently enjoy your visits with us. It's fantastic to know that you find our campsites fabulous, our staff friendly and helpful, and our shower areas clean and spacious. We appreciate your kind words about our well-maintained campsites.
Ella - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

The sites are usually very good

The sites are usually very good. The occasional discounts are also useful. I am though exasperated by being charged for wifi. This should be free at every site. This does leave a bad taste. Charge £1 extra per day if you must and include it. In this day and age everyone expects and needs wifi everywhere.

September 4, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Robert, Thank you for your feedback. We're glad to hear you generally find our sites very good and appreciate the occasional discounts. We understand your frustration regarding Wi-Fi charges and acknowledge that many now expect complimentary access. Your suggestion about including it in the daily charge is noted, and we will certainly pass this on to the relevant team for consideration as we continuously strive to enhance our guest experience. Ella - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

You know what your going to get

Good facilities, friendly staff, good locations, and a lot of all year round sites. You know what your going to get with CAMC

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Good morning, It's wonderful to hear that you appreciate our facilities, friendly staff, and convenient locations. We're also glad you value the consistency of our year-round sites. Ella - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

The CAMC experience

The CAMC sites are, in my experience of the ones we have stayed at, brilliant. You know you are going to have a decent pitch. You know you are going to have clean, accessible, inclusive toilet and shower facilities. Most importantly, the staff and management teams we have met have been first rate. Helpful and very friendly.
The one thing that sticks out as a negative on this years travels is the New England Bay site.
We have visited this site over a couple of years. Fantastic. But this year we found that almost half the site had been withdrawn, including one of its shower and wash facilities, which left only one for the rest of the site that is in use.
This facility needs to be CLOSED for cleaning, with restricted alternative facilities. Not a good thing, a CAMC site with insufficient facilities.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Stephen, We appreciate you sharing your positive experiences with our sites and our teams. We are, however, concerned to hear about the issues you encountered at New England Bay this year, particularly regarding the reduced number of available pitches and the impact on shower and washroom facilities. We understand how inconvenient it must be to have limited options, especially when a facility needs to be closed for cleaning. We are actively reviewing the site's operations to ensure we maintain our usual high standards for all our guests. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

“Just brilliant”

There so many benefits from being a member of the caravan and Motorhome club! Having discounts on products that you can buy for your Motorhome or caravan.Discounts on touring sites and not to forget to mention access to discounted insurance for your beloved outfit! Just Brilliant!

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Mr Williams, We are so pleased to hear that you are enjoying the many benefits of being a member! It's wonderful to know that you find value in the discounts on products, touring sites, and insurance for your outfit. We appreciate your kind words! Ella - Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

The caravan and motorhome club sites review

The sites are always to a standard which is a positive but we find some sites facilitates are not as clean as they used to be, sites like Knaresborough are excellent with very friendly site staff.
Some site we find the site staff to be quite abrupt and not so friendly.
We have used both the caravan and motorhome club sites and camping and caravan club sites for over 35 years and we now find the camping and caravan club to be more friendly overall.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Paul, Thank you for sharing your valuable feedback. We're pleased to hear that you generally find our site standards positive. We're sorry to learn that some facilities haven't met your expectations for cleanliness and that you've encountered some less friendly staff members. We appreciate your long-standing loyalty and your comparison with other clubs. We will certainly take your comments on board as we continuously strive to improve our services. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Good all round 👍👍

Good from sites to service to insurance. Excellent all round.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Graham, Thank you for your excellent review! We are so pleased to hear that you had such a positive experience with us, from our sites to our service and even our insurance. We truly appreciate your kind words. Ella - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

We are member of the club because of the CLs.

We are member of the club because of the CL’s. We are big fans of this system. The most beautiful locations, quiet, nice hosts.
We try to avoid the big campsites although there are wonderful facilities. But we prefer a more natural layout instead of hardstanding pitches in a rigid arranging system.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Ben, Thank you for your wonderful review! We are so pleased to hear how much you appreciate our Certificated Locations. It's fantastic to know that you enjoy the beautiful, quiet settings and the natural layout they offer, preferring them over larger sites. We're delighted that our hosts contribute to your positive experiences. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

We have been members of the Caravan and…

We have been members of the Caravan and Motorhome club for just over two years. We feel we have received excellent service from every aspect of the club we have accessed. The club sites we have visited have been fantastic, beautifully tended and staffed with the nicest and most helpful wardens you could wish to meet. They have been in the most beautiful locations which vary enough to offer a different experience even though the facilities on the sites are often similar. We have also made good use of the clubs directory of CL’s. These offer more variety than you could ever dream of. We have visited some that provide showers, pot wash, and toilet facilities that rival club sites to those that have electric hook up and clean and waste water and tranquility. There truly is something for everyone. We also insure our caravan through the club and have their breakdown cover. We benefit from the huge range of members discounts on offer, once again there is something for everyone. Many club sites are open all year which we find very useful as we don’t put our van to bed in the winter.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Michelle, We are so pleased to read your wonderful feedback about your two years as members. It brings us immense satisfaction to know that our club sites, with their beautifully maintained grounds and helpful wardens, have provided such fantastic experiences in diverse and scenic locations. We are also delighted that you have explored the variety offered by our CLs, finding options that cater to every preference, from comprehensive facilities to peaceful retreats. It is great to hear that our insurance and breakdown cover, along with the extensive range of member discounts, have been beneficial to you. We truly appreciate you highlighting the year-round availability of many of our sites, which we know is a valuable aspect for many of our members who enjoy caravanning throughout the seasons. Thank you for sharing such a comprehensive and positive review of your experiences with us. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Always clean sites and friendly staff .

Always clean sites and friendly staff .

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Sharron, Thank you for taking the time to share your positive feedback! We are so pleased to hear that you consistently find our locations clean and our team welcoming. Ella - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Staff were so helpful with information…

Staff were so helpful with information on how to get into Glasgow. Small shop. Lots of information to hand. Site clean and tidy. Choose own pitch and spacious site. Bike ride/walk to Strathclyde Country Park from site. Surrounded by major roads so always hear car noise.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Sally , We're glad to hear our staff were helpful and that you found the site clean, tidy, and spacious with good information readily available. It's great that you enjoyed the proximity to Strathclyde Country Park. We understand your comments regarding road noise and appreciate you sharing your experience. Ella - Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

Allowing earlier access to sites as pre…

Allowing earlier access to sites as pre Covid 12pm instead of 1pm as now.
Putting rubbish bins back on site at facilities rather than having to take waste in the car to industrial size bins at the entrance. They are very heavy to lift the lids.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Gerald, Thank you for your feedback. We understand your concerns regarding the check-in time and the placement of rubbish bins. We are reviewing our current policies to see how we can improve these aspects of our service for a more convenient experience. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

A good experience every time…

We have recently completed our first year owning a motorhome. Our experience of the Caravan and Motorhome Club sites we have stayed on over these first 12 months have overall been very good. Every site we visited were clean and tidy and very welcoming. The facilities blocks were always spotlessly clean and well maintained and pitches well presented and at worst having very slight slopes which required little levelling of our vehicle. On arrival we were always giving a comprehensive brief on the site and available pitches shown on a map for us to choose from and return to the reception once pitched to inform them of the pitch number. To summarise a very good experience every time in our first year.

September 24, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Ian ,thank you for sharing your wonderful experience! We are so pleased to hear that your first year of motorhome ownership, spent on our sites, has been consistently positive. It's fantastic to know that you found our facilities clean, well-maintained, and welcoming, and that our pitch presentations and comprehensive briefings contributed to such enjoyable stays. We look forward to welcoming you back for many more years to come. Ella - Caravan and Motorhome Club Social Media Team

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