Not happy with some sites that have the family camping , lodges and safari tents , it’s turned some sites into noisy holiday camps . As the people hiring them don’t belong to the club so don’t think... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The one thing which lets you down throughout your network is the lack of good free Wi-Fi. When so many places provide a reliable free service, you continue to fall short. I would have thought it could... See more
Company replied
Extremely clean and well run-staff were very helpful and went out of their way at times.The alterations are a great addition to what was already a good site.The only issues we encountered wwere poor W... See more
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Great selection of sites throughout the UK. Sites maintained to a very high standard, with large pitches and clean and modern facilities.Wardens are usually very helpful and friendly and online bookin... See more
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Company details
About Caravan and Motorhome Club (previously The Caravan Club)
Written by the company
The Club was formed in 1907 as ‘The Caravan Club’. 110 years later in 2017 we wanted to reflect our broadening membership and became the ‘Caravan and Motorhome Club’.
We are an inclusive club, representing the interests of over 1.1 million caravanners, motorhomers, campervanners and campers providing our members access to over 2,700 quality campsites across the UK and Europe.
As the No. 1 rated UK touring club, our purpose is to help our members get more from the great outdoors.
Contact info
East Grinstead House, RH19 1UA, East Grinstead, United Kingdom
- 01342 326 944
- enquiries@camc.com
- www.caravanclub.co.uk
4.3
Excellent
15K reviews
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Your sites are brilliant....but !
Your sites are brilliant, but your website is appalling...put in a search, give an area, put in dates and it continually gives sites 200 miles away....😱
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Good Morning Martin, We appreciate your feedback regarding our website's search functionality. We are sorry to hear about the difficulties you experienced with results showing sites far from your specified area. Usually on the map, it will show the closest site to your desired location first, and then widen the search area. I will feed this back to the Web Team to ensure this is happening. Thank you again for taking the time to get in touch and I wish you a great remainder of the season~Jamie-lee, Caravan and Motorhome Club Social Media Team
Extremely clean and well run-staff were…
Extremely clean and well run-staff were very helpful and went out of their way at times.The alterations are a great addition to what was already a good site.The only issues we encountered wwere poor Wi-Fi and where we were sited -pitch 166 at times as many as eight small children on scooters and pushbikes were racing down the hill at breakneck speed —-an accident waiting to happen. Would advise some kind of a deterrent to slow them down.However a great visit and will be back next year.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Jeff! We're glad to hear you enjoyed your visit and found our staff helpful. We appreciate your positive feedback on the recent alterations. We're sorry to hear about the Wi-Fi issues and the concerns regarding children on scooters near pitch 166. We understand your safety concerns and will certainly look into ways to address this. We look forward to welcoming you back next year~Jamie-lee, Caravan and Motorhome Club Social Media Team
Exceptional service in all areas
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Gillian, We are so happy to hear that you had such a positive experience with us. We truly appreciate your kind words about our service!~Jamie-lee, Caravan and Motorhome Club Social Media Team
Air Show traffic carnage
Always a lovely site. However the rigid rules over 1pm access needed to be relaxed a little due to Southport Air Show proximity and the road carnage caused. To be refused entry for being 20 minutes early on this particular weekend is ridiculous - refused exit at the end of the lane as Stewards were directing traffic to parking, had to explain strenuously to get out, go around the block and attempt entry again.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Angela! We appreciate you sharing your experience, and we're sorry for the frustration you encountered with access during the Air Show weekend. We understand how challenging traffic can be during such events, and we regret that our entry procedures caused you inconvenience. We are reviewing our policies for special event days to prevent similar situations in the future~Jamie-lee, Caravan and Motorhome Club Social Media Team
Easy to book sites and very good…
Easy to book sites and very good information beforehand regarding ammenities and close info regarding loal shops restaurants etc. Good overall choice of sites. Plenty of discounts.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Colin! We're so pleased to hear you found our booking process easy and appreciated the comprehensive information provided about amenities and local attractions. It's wonderful that you found a great selection of sites and benefited from our discounts~Jamie-lee, Caravan and Motorhome Club Social Media Team
Excellent Club!
I e found the CAMC have been a huge benefit regarding helping us get up to speed when we started motor-homing.
Their sites are second to none and are a credit to the club. The toilet blocks and showers are actually something to write home about; I certainly wish we had underfloor heating in our home!! 😊
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Peter! We are so pleased to hear that the club has been such a huge benefit in helping you get started with motor-homing. It's wonderful to know that you find our sites exceptional and our toilet and shower facilities so impressive, especially the underfloor heating!~Jamie-lee, Caravan and Motorhome Club Social Media Team
Include free Wi-Fi - PLEASE
The one thing which lets you down throughout your network is the lack of good free Wi-Fi. When so many places provide a reliable free service, you continue to fall short. I would have thought it could be included in your overall charges now, it should not be regarded as an option as nearly everyone needs it, especially if the mobile signal is poor.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Chris! We appreciate you taking the time to share your feedback regarding our Wi-Fi service. We understand your frustration with the current availability and reliability, especially when a strong mobile signal is not present. We recognise the importance of consistent and accessible internet access for everyone. We are actively reviewing our network infrastructure to enhance the Wi-Fi experience across all our locations. We are committed to finding solutions that better meet the expectations of our valued customers~Jamie-lee, Caravan and Motorhome Club Social Media Team
Excellent
Excellent site and excellent staff, great facilities, clean, tidy and good food vans of an evening.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Marcus! We're so pleased to hear you had such a positive experience with our site and staff! It's wonderful to know you appreciated our facilities, cleanliness, and the evening food vans. Thank you for your fantastic feedback!~Jamie-lee, Caravan and Motorhome Club Social Media Team
Every site is kept clean and tidy
Every site is kept clean and tidy. The showers etc are always clean. The staff are always amazing
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Frances! We are so pleased to hear that you consistently find our sites clean and tidy, and that our showers are always spotless. It's wonderful to know that our staff are amazing! Thank you for your positive feedback~Jamie-lee, Caravan and Motorhome Club Social Media Team
The site is always very clean
The site is always very clean, and we'll layed out. You get plenty of space. And the toilets and showers are very clean and nice to use. Plus the staff are very helpful and friendly
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Rob! We're so pleased to hear that you found our site clean and well laid out, with plenty of space. It's wonderful that you enjoyed our clean toilets and showers, and that our staff were helpful and friendly~Jamie-lee, Caravan and Motorhome Club Social Media Team
Great site
We love it at rookesbury it's a nice site the staff are very friendly and very helpful.
The showers are very good and the whole toilet block is very clean which is why we come here quite often.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Mr Webb! Thank you for your wonderful review! We are so pleased to hear that you consistently enjoy your stays with us. It's fantastic to know that you find our site nice, our staff friendly and helpful, and our toilet blocks and showers very clean. We truly appreciate your frequent visits!~Jamie-lee, Caravan and Motorhome Club Social Media Team
Always know what you get
Always know what you get. Sites are clean and well maintained. Love the travel directions you receive which makes arriving so much easier.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Paul! It's wonderful to hear that you consistently find our sites clean and well-maintained. We're also delighted that our travel directions make your arrivals so much smoother!~Jamie-lee, Caravan and Motorhome Club Social Media Team
Touring holiday relaxed Welsh man.
We like the Well spaced out pitches, water points etc are always near, toilets and showers are always clean.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi David! Thank you for your wonderful review! We are so pleased to hear that you appreciate our well-spaced pitches and conveniently located water points. It's also fantastic to know that you consistently find our toilets and showers clean. We look forward to welcoming you back again soon!~Jamie-lee, Caravan and Motorhome Club Social Media Team
You have taken money from my bank…
You have taken money from my bank account for someone else. They weren’t informed of the transaction either
A partial refund has been promised but nothing has been received
I still haven’t received a refund
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Good Morning Wendy. Many thanks for your feedback and for your patience while we investigated the confusion. The additional membership under your son's name has since been cancelled, leaving just your own and any owed funds have been refunded. Thank you for your understanding while this was fixed and I sincerely wish you a safe remainder of the current season~Jamie-lee, Caravan & Motorhome Social Media Team
Not disability friendly
Staff are all so super friendly and helpful. Facilities are cleaned regularly and the site is clean too. All very well organised.
I'm disabled and would have been unable to access facilities block in my wheelchair or mobility scooter. Partly as there's a barrier to stop bikes (I guess) but also there's no disabled toilet or shower. There are only 3 showers for all the ladies on the campsite, 1 is a little larger than the others with a small stool but not truly accessible. I couldn't stand long enough to wait in the queue.
Location wise, it's next to an airfield so expect helicopters but apart from that quiet. It's accessed via a single track road but we didn't see many people using it. Long walk to a tube station (30 mins possibly) but we didn't use it, just used as a stopover near Harry Potter Studios (ideal).
August 1, 2026
Unprompted review
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Julie. We appreciate you taking the time to share your detailed feedback with us. It's wonderful to hear that our staff were friendly and helpful, and that you found the site and facilities clean and well-organised. We are sorry to learn about the difficulties you experienced with accessibility, particularly regarding the facilities block and the lack of a dedicated disabled toilet or shower. We understand how frustrating this must have been and we are actively reviewing our current infrastructure to identify areas for improvement in accessibility for all our guests. Your comments about the barrier and the limited number of showers for ladies are also very valuable to us. We also note your observations about the location, including the airfield and the single-track road, as well as the distance to the tube station. We are glad to know that despite these points, our location was convenient for your visit to Harry Potter Studios. We are committed to enhancing our guest experience and your insights are crucial in helping us achieve this~Jamie-lee, Caravan and Motorhome Club Social Media Team
Downhill Trajectory
I rejoined the club after a couple of years away. I joined on the offer of a free night on a booking. Everything was done digitally except the free night discount, which I was told would come through the post within seven days. The code didn't arrive in time for me to make a booking and I feared that the camp would be booked by the time I did have it. I found the website to be hard work and not customer friendly and the app is unworkable. Shocked and disappointed by the changes in the club, I cancelled my membership for a full refund. Nobody asked me why I was cancelling which I found very telling. MAMC has gone way downhill to the club I once knew. Regrettably, it would appear that the club has become primarily a selling platform with little attention to customer service.
September 3, 2026
Unprompted review
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Dean, as per our T&Cs the free night is sent to your registered email within 7 days of joining. However, you do not need the voucher at time of booking a site. You would proceed with a booking as normal on the app or website and pay the deposit, the free night vouchers are then to be presented to the site staff upon arrival. If you have already paid for your stay in full then the free night will be refunded to you on arrival. We continuously work to develop our website and mobile app to ensure booking and managing memberships is as straightforward as possible for our members. Our promotional voucher offers are designed to provide great value, and we aim to deliver these efficiently across our digital channels. We appreciate you taking the time to share your perspective with us. ~Louisa - Caravan and Motorhome Club Social Media Team
Sites too expensive and some badly…
Sites too expensive and some badly located. Call centres too busy and wait times poor. Recent alleged improvements to website worse than ever. Even the usually good insurance services had a nasty surprise this year.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Stephen, Many thanks for taking the time to submit a review. Our dedicated Team in the Contact Centre are on hand Monday-Friday, 08:45-17:30 for all our member needs. If our lines have been closed during a bank holiday weekend, sometimes the phones lines may be busier at the beginning of the day. We are contactable via Social Media, Webchat and by Email too. If you do wish to discuss any other issues with us, get in touch directly or pop an email into enquiries@camc.com and we will look into them for you. Wishing you the all the best for the season ahead~Jamie-lee, Caravan & Motorhome Social Media Team
Listen to members
Sites fees are overpriced for what you get after paying a £69 membership fee. Independent sites have caught up on standards and can offer better value without a membership fee.
Dynamic pricing is unfair and should be abolished.
£20 deposit should be introduced instead of £5.
Glamping has taken over from the core values of the club.
Club is run by accountants who don’t listen to its members.
September 3, 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Nick. Thank you for taking the time to share your detailed feedback. We understand your concerns regarding site fees, membership value, and dynamic pricing. We are also aware of your feelings about the deposit amount and the evolving nature of our offerings, particularly with glamping. We truly value our members' perspectives and are always reviewing our operations to ensure we meet expectations while maintaining our core values. Your insights are important and I will ensure they are passed to the appropriate Team for further review. I wish you a safe remainder of the season~Jamie-lee, Caravan and Motorhome Club Social Media Team
Forfar Lochside Club Campsite
Friendly team at arrival and departure providing welcome and clear instructions as our first time. Compact and well laid out site with good facilities and easy access to walks, cycling (main reason we were there), and short walk to town centre for shops, restaurant, etc.
Although we don’t stay long enough we’ll be back as also good setting out spot for various places to visit.
August 28, 2026
Unprompted review
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hello Jonathan, Thank you for your wonderful review! We are so pleased to hear that you had a great first experience with us and found our team friendly and helpful. It's fantastic that you enjoyed our well-laid-out site, facilities, and easy access to walks, cycling, and the town centre. We look forward to welcoming you back again soon! Ella - Caravan and Motorhome Club Social Media Team
Garlieston Caravan and Motorhome site
Garlieston Caravan and Motorhome site.
What a gem of a site with the most amazing friendly and helpful wardens! Nothing was too much trouble and they truly went over and above to make our stay memorable.
Lovely small sea side area with the wonderful Harbour Inn 3 minutes from the site. The food was amazing and staff warm and welcoming. Further along the front was The Hive Cafe , the staff and selection of cakes were delightful 👌- a definite place to return to - thanks 🤩
August 27, 2026
Unprompted review
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Jane Duke,
Thank you for your wonderful review! We are so pleased to hear that you enjoyed your stay at our site and found our team to be friendly and helpful. It sounds like you had a fantastic time exploring the local area and its delightful eateries. We truly appreciate your kind words and look forward to welcoming you back again soon!
Caravan and Motorhome Club Social Media Team
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