Caravan Coffee Roasters Reviews 721

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and fresh coffee, with many noting its superior taste compared to other brands. The delivery service is frequently described as fast and reliable, ensuring orders arrive promptly. Reviewers also commend the excellent service, finding the care team to be quick, helpful, and courteous, and the ordering process easy and efficient. However, some customers also noted issues with delivery times, mentioning that standard delivery could be slower than expected. A few people experienced problems with orders not arriving or with packaging issues, such as unsealed bags.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the superb quality... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the superb quality and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and efficient... See more

Service

Customers had positive experiences with service. Many reviewers describe the service as exceptional,... See more

Order

Reviewers mention positive feedback about their orders. Customers appreciate the easy ordering process and... See more

Based on these reviews

Rated 5 out of 5 stars

Sadly my first order did not arrive, due to the Royal Mail. I have to say a huge thank you to Caravan’s customer service, on hearing about the postal issue and my disappointment they have resent m... See more

Company replied

Rated 5 out of 5 stars

Recently signed up for the subscription service. Absolute game changer I don’t ever have to worry about running out anymore and the coffee that’s sent out has been roasted within the last few days nic... See more

Company replied

Rated 5 out of 5 stars

This was a Christmas present from my daughters bf and one of my best yet. It is lovely getting this coffee smelling delicious through the post which comes through the letter box. Coffee delicious grea... See more

Company replied

Rated 5 out of 5 stars

I bought a subscription for my daughter for 6 months. The customer care team were excellent. I'm not a coffee bod, but my daughter and her partner love the products that have been sent. So much so tha... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Store
  4. Coffee Wholesaler

About Caravan Coffee Roasters

Written by the company


SHOP COFFEE SHOP SUBSCRIPTIONS SHOP KIT

Caravan Coffee Roasters produces artisan specialty coffee sourced from the finest beans from around the world, roasted here in London.

Sourcing

Caravan’s Sourcing Principles are simple: economic freedom for all, environmental stewardship, and the pursuit of mighty fine coffee. Three broad areas of focus which are the foundation of our values as an organisation. Alongside our strict standards on roasting, service, and education, we are committed to creating and sustaining impact-driven partnerships throughout our supply network, ensuring that each batch we roast and each cup we serve helps support the communities we work with.

Roasting

Our approach to roasting comes from our appreciation of the culinary experience, starting with the basics: delicious ingredients, well prepared, presented beautifully. We believe that great coffee should be enjoyed in whatever way you like - no judgement - so we craft our offering to be delightful as filter or espresso, in milk or without.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

721 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Generally disappointed

When I'm organised, I remember to order in coffee beans in time for running out from the last bag. I ordered at 09:32am on a Friday. The beans arrived on Thursday the following week at 11:06am (I ran out of coffee on the Tuesday). It wasn't because they were roasted to order, either: they had been roasted two days before my order (which is otherwise fine - two days' start of degassing is good).

If you need beans in a hurry, this is not a good bet. I've enjoyed Caravan coffees in various places, so I thought I'd give their beans a try. When will I learn that I should support my local indepdendent specialty roasters and have them roasted to order for a pick-up?

Note also, that their bags are 200g (not 250g like, say, Origin; 220g like Ozone; 350g like Square Mile). I won't be buying again.

November 14, 2025
Unprompted review
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Reply from Caravan Coffee Roasters

Hey Daniel,
Thank you for taking the time to leave some feeback. Very sorry to hear that your beans took so long to reach you.

Orders placed on Fridays are dispatched on the next working day, so yours left the roastery on Monday. According to Royal Mail’s tracking, after them collecting on Mon, the parcel then wasn’t taken out for delivery until Wednesday, which is much longer than we would normally expect. Unfortunately, weekend orders do build in a couple of days’ delay before we’re open again, but this timeline was still slower than it should have been. We're happy to try and rectify this for you so please feel free to email us at orders@caravanandco.com

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Rated 5 out of 5 stars

Fantastic coffee

Fantastic coffee. Delivery was fast and secure.

October 27, 2025
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Reply from Caravan Coffee Roasters

We are very glad to hear this !

Rated 5 out of 5 stars

Excellent coffee beans

Consistent high quality beans delivered really quickly. Good communication.

October 27, 2025
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Reply from Caravan Coffee Roasters

Thank you so much for the lovely feedback!

Rated 5 out of 5 stars

I bought a subscription for my daughter…

I bought a subscription for my daughter for 6 months. The customer care team were excellent. I'm not a coffee bod, but my daughter and her partner love the products that have been sent. So much so that I renewed it. She even takes some with her on trips, just incase the local coffee isn't up to scratch. It's really that good, many varieties as well. You choose, you receive, orders can be adjusted during the subscription and the care team are very quick, helpful and courteous.

January 20, 2025
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Reply from Caravan Coffee Roasters

Hey Andrew, thank you so much for your review. What a lovely gift idea :) So glad to hear your daughter is enjoying it!

Rated 5 out of 5 stars

Coffee is superb quality

Coffee is superb quality, wonderful flavour. I usually have the daily blend or market blend. Service is exceptional. Delivery very fast. Love this company.
After trying many companies, none of the others have coffee this good

September 29, 2025
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Reply from Caravan Coffee Roasters

Thank you so much for taking the time to share your thoughts. We really appreciate it!

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Rated 5 out of 5 stars

Coffee joy on a monthly basis

I love the Caravan coffee - not over-roasted, just right - and great to have the package popping through my door each month!

September 18, 2025
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Reply from Caravan Coffee Roasters

Hey Tom, we are very grateful for your lovely review! :)

Rated 4 out of 5 stars

Excellent coffee

This is the first time I’ve ordered direct, I usually buy from a local coffee shop but they had ran out so I ordered direct. The coffee is always great but if I’m honest I was a little disappointed with the delivery time, a week from order, not the end of the world, but when you have run out of good coffee a week is a long time.

October 1, 2025
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Reply from Caravan Coffee Roasters

Hey Paul, thank you for taking the time to leave such lovely feedback. We are really sorry to hear about the delayed delivery. Please feel free to send us an email at orders@caravanandco.com so we can send over a small thank you :)

Rated 5 out of 5 stars

Amazing coffee

Amazing coffee, but also outstanding response time from customer service whenever I have a query. Will always recommend CCR!

September 15, 2025
Caravan Coffee Roasters logo

Reply from Caravan Coffee Roasters

Hey Matt, Thank you for taking the time out to leave such lovely feedback :)

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Loved all of the coffee types.

September 11, 2025
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Reply from Caravan Coffee Roasters

Hi Elizabeth, Thank you so much for sharing your thoughts with us. Appreciate it :)

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Rated 5 out of 5 stars

Excellent overall

The beans arrived quickly, and were rightfully highly rated, as the coffee was delicious.

September 15, 2025
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Reply from Caravan Coffee Roasters

Thank you for taking the time to share your thoughts :)

Rated 4 out of 5 stars

Good

Taste good!

September 8, 2025
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Reply from Caravan Coffee Roasters

Hey Amy, Thank you for your feedback !

Rated 2 out of 5 stars

Have a regular subscription from…

Have a regular subscription from Caravan coffee - always been fabulous in the past. This months order was ground far too fine for espresso which made it impossible to brew. Contacted sales who sent out another batch to replace - sadly it was exactly the same. Contacted them on Monday, still waiting to hear - hope this can be resolved. I would still say that Caravan decaf is the best on the market by far.

August 13, 2025
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Reply from Caravan Coffee Roasters

Thank you for reaching out and for your continued support of Caravan. We’re very sorry for the trouble you’ve experienced with your recent order. We’ve already been in touch with you directly and are actively working to resolve this for you as quickly as possible. We truly value your patience and loyalty, and we’ll make sure this is put right.

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