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Carbon Savers Reviews 

282
•
TrustScore 5 out of 5

4.8

Energy Equipment and Solutions
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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the smooth, highly efficient installation process that makes upgrading home systems completely stress-free. Many people appreciate the knowledgeable advice, transparent guidance, and prompt customer service provided right from the initial inquiry to final setup. Though some reviewers were not happy with certain product performances and found it difficult to resolve technical issues or programming tasks. A few consumers also mentioned experiencing unhelpful phone communication, a lack of proper follow-up, or awkward interactions regarding repairs. These individuals felt left without adequate assistance when dealing with unexpected equipment failures.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, highlighting fast and efficient installation processes from start... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting caring staff who provide great... See more

User experience

Consumers find the user experience to be very positive and hassle-free from start to finish. Reviewers... See more

Product

People report positive experiences with product, highlighting that the installed heat pump units look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the most caring companies I've ever dealt with. From the first online enquiry to the final installation I received nothing but the greatest support and advice. The installers did a wonderful... See more

Company replied

Rated 5 out of 5 stars

These guys have delivered hands-down, the best customer experience one could ask for! We just got a full heating/cooling ducted system installed for our 91yo Dad. Their team have delivered a peace of... See more

Company replied

Rated 5 out of 5 stars

What can I say. Our salesperson made our experience wonderful. His knowledge, guidance and friendly manner made our purchase so easy. No pressure just great advice, nothing was too much trouble for J... See more

Company replied

Rated 5 out of 5 stars

What a team! Yesterday saw a ducted heated/cooling installation and a solar battery installation. A massive shout out to Michael, who helped me with the heating and cooling. Michael went above and bey... See more

Company replied

Company details

  1. Energy Equipment and Solutions
  2. Air Conditioning Store
  3. Battery Store
  4. Hot Water System Supplier
  5. HVAC Contractor
  6. Solar Energy Company

Written by the company

At Carbon Savers, our mission is to empower Australian households to take control of their energy future by transitioning from gas to energy-efficient electric solutions. We specialise in electrifying homes, reducing reliance on gas, and lowering utility costs while minimising carbon footprints.

Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(282)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just had split system reverse cycle…

Just had split system reverse cycle installed through Carbon Savers, they were fantastic to deal with, working with Kaylen was great, his knowledge and helpful manner answered all the questions I had, and he was able to guide me through the process and explain how it was going to go. Installation was prompt and when they left everything was clean and tidy. WELL DONE

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Michael and Manny were lovely young…

Michael and Manny were lovely young men. They explained everything and were particular about the installation.
Rio from Carbon Savers was also lovely to deal with.
I feel confident that I made the right decision.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The team, Brady and Ryan turned up when they said and completed the job quickly and efficiently

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jude provides excellent…

Jude provides excellent Service/Communion

And when things was out of his expertise he promptly referred me to his supervisor

He had a very friendly and approachable attitude

All in all very happy with the service that he approved

Thanks

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Emer she was amazing and…

I dealt with Emer she was amazing and got everything sorted with haste and made the whole process so easy GREAT CUSTOMER SERVICE! The 2 guys that installed the system where very professional and helpful tidy and efficient thanks for a hassle free experience

May 5, 2026
Unprompted review

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