Poor customer experience unwilling to…
Poor customer experience unwilling to assist in sale of vehicle. Created undisclosed criteria to reject quality vehicle.
September 20, 2026
Unprompted review
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Company details
Written by the company
CarBuyers.com.au is Australia’s trusted solution for selling your car quickly, safely, and for a competitive price. We specialise in helping everyday Australians unlock the true value of their vehicles without the stress and uncertainty that often comes with private sales. Whether you’re upgrading, downsizing, or simply looking for a hassle-free way to sell, our team is here to streamline the entire process. With a nationwide presence and a team of dedicated buyers, we make it easy to secure a fair offer on your car. Our process begins with a quick online valuation, where you will receive an estimate based on current wholesale market data. Once you are happy to proceed, we arrange a convenient inspection with one of our professional partners. After the inspection, we confirm the price, finalise the paperwork, and transfer payment directly to your account, usually on the same day. At CarBuyers.com.au, transparency and efficiency are at the heart of everything we do. There are no hidden fees, no tyre-kickers, and no lengthy waiting periods. We buy all makes and models, from everyday hatchbacks to prestige vehicles, 4WDs, and commercial cars. Our mission is simple: to provide an honest, reliable, and fast car selling experience that puts you in control. That is why thousands of Australians continue to trust CarBuyers.com.au as the smarter way to sell.
Contact info
1-40/44 Cook street , Port Melbourne, Australia
- 0424282940
- Adrian@carbuyers.com.au
- carbuyers.com.au
3.2
Average
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Was a fabulous seamless transition from…
Was a fabulous seamless transition from Lachlan Thomas contacting me and kept in touch throughout the whole process! Was a great experience would definitely use them again and recommend to friends and family.
August 13, 2026
Unprompted review
I believe they are simply collecting…
I believe they are simply collecting customer data. I received calls from them 2-3 times, but they disconnect after just two rings. On the couple of occasions I managed to answer, they hung up immediately.
I've called them back multiple times straight after receiving their calls, but they have never answered.
They later sent me two emails claiming they were unable to reach me, even though I returned their calls immediately and repeatedly without any response.
In my final email, I clearly asked whether they genuinely intended to contact me or if they were simply making these calls to tick a box and create a record that they had attempted to reach me.
July 31, 2026
Unprompted review
Dealt with Justin Phillips who was very…
Dealt with Justin Phillips who was very helpful and all went smoothly . Selling a car at the moment is not easy so a relief to sell and settle without any hassle . Thank you
July 1, 2026
Unprompted review
Exceptional service
Exceptional service, truly hassle-free!
CarBuyers made selling two of our company vehicles seamless, fair, and fast, with a friendly and professional approach throughout. I’ve already recommended them to friends and family and will confidently use them again for any future sales rather than trading in.
August 20, 2025
Unprompted review
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Misleading claims on website in my view
Website says experts in buying and selling classic cars yet when they spoke to me they said not interested in pre year 2000 which effectively excludes any classic car. I find their advertising misleading and would not trust them at all.
June 3, 2025
Unprompted review
Reply from carbuyers.com.au
Hi John,
Thank you for sharing your feedback. We do purchase vehicles from before the year 2000, particularly where they are collectible or in good condition. In some cases, if a car is very old with extremely high kilometres or significant issues, it may fall outside the criteria we can reasonably purchase. This is likely what our team meant during your conversation.
We apologise if this was not made clear at the time and will review how we communicate this to make it less confusing going forward. We always aim to provide an honest and transparent service, and your feedback helps us improve.
If you would like us to take another look at your vehicle, please contact our team directly at Adrian@carbuyers.com.au
or on 1300 770 571.
Kind regards,
The CarBuyers Team
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