Car Chase Heroes Reviews 6,541

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism, highlighting their ability to make the experience enjoyable and informative. Many people found the overall organization of the events to be excellent, with efficient processes and a wide selection of cars available for driving experiences. However, some people were dissatisfied with the pricing, mentioning additional charges for parking, damage waivers, and weekend bookings, which significantly increased the total cost. Some reviewers also noted occasional issues with organization, such as long waiting times, unclear communication about track closures, or problems with media packages. A few other people also felt that certain instructors were abrupt or unenthusiastic, impacting their driving experience.

What people talk about most

Staff

Users describe positive interactions with staff. Many reviewers praise the instructors for being friendly,... See more

User experience

Customers consistently note ambiguous experiences with the user experience. Many reviewers describe it as... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers found the car experiences... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the professional organization, wide range... See more

Price

Customers had negative experiences with price, frequently reporting unexpected additional costs. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience driving the 911 Spyder, Ferrari California and Roush Mustang! Driving instructors were patient, informative and put you at ease. Would highly recommend. Only down side was by the time... See more

Rated 4 out of 5 stars

Great day out for our son, doing his first ever driving experience. The instructor made him feel at ease and showed him exactly what he needed to do. He had a brilliant time! The site at Three Sist... See more

Company replied

Rated 4 out of 5 stars

Had a great day, two drives one in the capri and the other in E type. My favourite has to be the E type what an amazing car to drive. However only down side was the instructor in the capri he was very... See more

Company replied

Rated 4 out of 5 stars

My dads experience this morning, ques were long getting in but wait times between driving was very short, especially given the poor weather. Was a big shame at the end because the videos had been corr... See more

Company replied


Company details

  1. Motorsports Store

Information provided by various external sources

Experience the Thrill! We offer Driving Experience days that get customers driving their on screen automotive heroes around race tracks! From Supercars, Muscle cars, Classic cars and even Trucks, there is something for everyone.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Replied to 29% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

After a month of no reply following…

After a month of no reply following their request for feedback before a review, this was my experience.

Unfortunately I have to say the experience was not a good one, whilst the staff were very polite and friendly on arrival the actual waiting for the drive was not the most organised in my opinion and could have been laid out more clearly. I was then disappointed to get in my first car the Aston Martin V8 vantage to find out that it had an engine management light on due to an emissions fault and the tire pressure light, when I enquired about this I was told that it's normal. I then asked abit of what I thought should be basic information about the car for what the year of manufacture was and was told I don't know as there's no number plate. During the experience the instructor kept forcing me to short shift way earlier than you would expect especially for a performance car 3-4000rpm and braking unnecessarily. Nevermind I thought I would start a fresh for the next car the mercedes AMG GTS, unfortunately again I get in to find the windscreen had a large crack running across it, I then proceed with the driving but keep getting told to speed up and push more which I was not looking to do. Lastly the Aston Martin db9 the car I had been waiting for, when walking over none of the wheels had badges on, again the engine and tire pressure lights were on, when asked about the car again the instructor didn't know the year of it.

April 16, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for your feedback. As the cars are run on track we inflate the tires to different pressures hence why most of the cars will have TPS lights on and unplug sensors in the car hence the EML lights. Your comment looks conflicting as you mentioned about short shifting yet mention about not wanting to push on. All our instructors are trained to encourage you to drive to your potential. The cars have character as you can appreciate we have 300/400 people a day drive them however we full appreciate the feedback and will take it on board. Thank you for your review.

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Rated 5 out of 5 stars

I was really nervous but the car had…

I was really nervous but the car had dual control and I was given really good instructions on the way round the track. Mark Cambell was a brilliant instructor, really calm, kind and made me feel comfortable in a situation I felt very out of my depth. I'm looking forward to the next car!

May 12, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to hear :-)

Rated 5 out of 5 stars

Amazing fun

Amazing fun - lots of great cars and wonderful staff. Thank you and we will be back soon!

May 10, 2026
Unprompted review
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Reply from Car Chase Heroes

Glad you enjoyed :-)

Rated 1 out of 5 stars

Don't waste your money

I bought a "Police Interceptor" experience for my sons birthday and sadly it's one of the most disappointing presents he's ever had.

The staff at check in were rude and unwelcoming, and tried to pressure sell multiple upgrades, including a damage waiver which I declined because my son wasn't driving, he was a passenger, but they asked me at least 4 times to do it. They also asked multiple times if we want extra laps, £10 per lap, which we declined, only for them to try again while in the car. They kept trying to upsell to my son which is a dirty tactic - offering extras to kids, not telling them it costs extra then the parent gets pressure from the kid and the seller to get more. It's just wrong.

It also doesn't feel like he got what we paid for. The experience was described as a "high speed police interceptor" ride with a "professional race car driver who will show you how fast they can go" but they couldn't go high speed because there were so many other cars on the track. The instructor barely spoke to my son even though he was asking questions and it all felt just a bit crap.

We definitely wouldn't book again.

May 9, 2026
Unprompted review
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Reply from Car Chase Heroes

I'm really sorry for your experience. Please could you reach out to info@carchaseheroes.com and we will be in touch to put things right.

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Rated 5 out of 5 stars

Supra GTR Pro

Supra GTR Pro, instructor Mark Campbell, wooooo, what an experience, instructor very calm, clear instructions, just followed his voice and wow what speed, never been so fast. Thank you Team, you made my day.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience.....do book!

Just back from a fantastic drive with Car Chase Heroes at Perranporth Airfield. I chose a US Police Dodge Charger. I was accompanied by Cristian Galehv who was brilliant from start to finish....great instructions and he was determined I got the best out of my drive. The whole event was well organised with a wide range of cars and packages. I'll be booking again....an afternoon to remember!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I want everyone to have a go!

Can’t wait to do another experience and I want my friends and family to have a go too. The day was clearly laid out and the wait time was absolutely fine, it was nice to watch the other cars and chat with my husband who was able to watch too. The cars were incredible and the instructors were so friendly, welcoming, and great at pushing me to use the car and experience it fully

May 7, 2026
Unprompted review
Rated 4 out of 5 stars

Friendly and supportive instructors - though lots of upselling

Friendly and supportive instructors. Locations available across the country. Lots of top class cars & interesting cars available to drive if you are a 'petrol head'
Top tip: Search for a location near you and book as soon as you have a voucher...otherwise you may find choice is limited as they only do a few days at each location in a year. Also your choice of car may be booked early and substitutions are often made on the day.
Be aware: you may pay extra to extend your voucher, be pushed to pay for extra laps or cars and a video or photo on the day plus £35-£40 for damage waiver. It can work out to be an expensive gift.

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic drive today in awesome cars

Fantastic drive today in awesome cars - Tom Campbell and the Lamborghini instructor were great - sorry to forget your name in all the adrenaline rush! Recommend booking the sighting lap (shout out to Joe Collins!) to maximise enjoyment of the track once you get in your cars.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Campbell was amazing

Mark Campbell was amazing, really gave me alot of confidence as I was so nervous. This was fab. Dodge Hellcat all the way 😊 Thank you

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

An amazing experience would highly…

An amazing experience would highly recommend and it’s good for all ages! Subaru was amazing staff are clear and very helpful,

May 4, 2026
Unprompted review
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Reply from Car Chase Heroes

Glad you enjoyed the Subaru :-)

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Rated 5 out of 5 stars

My experience from booking to the day…

My experience from booking to the day was absolutely 10/10.y original booking was back in 2025 for my dad who sadly passed away before he got to do his race day. The staff over email were so helpful and gave me another year to use my voucher, which they didn’t have to do.
On the day, the event was well planned and smooth running. The best part were the drivers, they were so great, kind, fun and really made the experience 100x better!
Big shout out to Rob (he was in with me for the MK1 escort, my dad’s first car) he made it really special and was so kind when I told him the situation.
Cannot thank you all enough and I can’t wait to come back.

April 25, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for taking the time to leave a review, it really means the world to us. We're glad you had a great time :-)

Rated 5 out of 5 stars

Very helpful

I had an issue making a booking via Groupon. I phoned the main number with no hope of speaking with anyone, but got straight through to a friendly chap called Tom. Not only did he sort everything, but advised as to the cars he would recommend. Really good service. Well done Tom

April 28, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to hear :-)

Rated 5 out of 5 stars

Absolutely brilliant, great staff!

I had two experiences booked through Car Chase Heroes by my partner through Virgin. I didn't find the time to book them in time for the expiry; but this wasn't an issue for Classic Car Heroes and I was able to book my experience for some months after.

The vehicles I wanted to drive were not available locally; so I booked myself a hotel, and my 6 vehicles at Tibenham Airfield. Unfortunately; the two I specifically wanted were not available; but I had a free upgrade to two vehicles I preferred anyway, plus several freebies, and an upsell to some other cars which made my experience so much better.

The drivers and staff were all very supportive and very informative every step of the way. I started the day nervous, and left very confident and very happy.

I would like to say thank you to absolutely everybody (even though I did drive quite a hard bargain for the BumbleBee drive and the atom ride at the end!). Thank you so much. I will be back!

April 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great day

Well organised, helpful staff and a great location. It was a gift for my sons 16th birthday and was really nervous but come away absolutely buzzing. Was a great day!!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I was a little apprehensive after…

I was a little apprehensive after seeing a couple negative reviews, however after attending today I have to say what a well organised it was. Well sign posted, instructions upon arrival were clear, there wasn't any pushy sales, just clear options advised. The staff were all friendly and helpful. The process they use to get people on the track works well. Calling names over the loudspeaker in advance and allocating you to your next in line seat, avoiding any delays. There's toilet facilities close to the track and a large modern snacks trailer serving food and drink. All in all a great day out and I would reccomend.

April 25, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to hear this

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