Car Chase Heroes Reviews 

6,647
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers had a great experience with this company. Customers consistently highlight the staff for being friendly, helpful, and brilliant instructors, making the overall experience very positive and comfortable. Many people found the events to be exceptionally well-organised, with smooth processes and minimal waiting times, contributing to a memorable and fantastic day. However, some customers also noted issues with the booking process and car availability, with some booked vehicles not being present or swapped. A few other people also felt that organization could be chaotic, leading to long waiting times and sometimes a lack of clear communication. Additionally, a small portion of people experienced problems with specific cars being difficult to drive or having mechanical issues, and a few mentioned negative staff attitudes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many describing them as friendly, helpful, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the actual driving experience... See more

Product

People report ambiguous experiences with the product, with some reviewers expressing disappointment that the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction and praising... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reporting significant issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a fantastic drive with Car Chase Heroes at Perranporth Airfield. I chose a US Police Dodge Charger. I was accompanied by Cristian Galehv who was brilliant from start to finish....great... See more

Rated 5 out of 5 stars

Absolutely great afternoon out for my 12 yrs old grandson, well organised and no waiting around for too long. He drove a Ferrari and Lamborgini. Then had 2 high speed laps with a racing driver in VW... See more

Company replied

Rated 5 out of 5 stars

I was a little apprehensive after seeing a couple negative reviews, however after attending today I have to say what a well organised it was. Well sign posted, instructions upon arrival were clear, th... See more

Company replied

Rated 3 out of 5 stars

Both the cars I drove were very difficult to drive .the gt 350 had a gearbox that was very difficult to engage due to a heavy clutch. The Gt 40 would have been impossible for me to drive if the instr... See more

Company replied


Company details

  1. Motorsports Store

Information provided by various external sources

Experience the Thrill! We offer Driving Experience days that get customers driving their on screen automotive heroes around race tracks! From Supercars, Muscle cars, Classic cars and even Trucks, there is something for everyone.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(6,647)

307 reviews in the last 12 months

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Rated 2 out of 5 stars

The car drives fir juniors are only 10…

The car drives fir juniors are only 10 minutes in each car and their not allowed to drive over 60mph,

July 10, 2026
Unprompted review
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Reply from Car Chase Heroes

Hi Karen, thank you for your review. That is correct, drives are sold as 3 miles or 6 miles with the ability to extend in car should you wish. We market ourselves as a driving experience, not a race day so 60 miles per hour sounds pretty good going for a Junior that doesn't have a driving licence. Thank you again for your review.

Rated 2 out of 5 stars

Poorly managed

Unfortunately I did not have the best experience, there was no shade in the area where you wait to drive the cars and it was the start of the first heatwave so I got quite badly sunburnt.

There was also an issue with the check In system where people who were at the top of the queue who checked in earlier were getting pushed down the queue by people who were checking in later meaning people who were waiting since 9am (which was me) were waiting longer to drive their booked cars than people who came later. I spoke to the staff and they corrected it were very understanding and I didn't have any issues with the staff just how the event was managed.

I also couldn't pick up videos of my experience driving the cars as there they weren't on the servers which was a shame because the driving itself was great and I wanted to be able to capture that memory but I couldn't which was very frustrating.

This all brought the experience down for me my partner had to wait hours before we decided to swap the car for one that wasn't as in demand and even though she was next in line for the queue the bug in the system as mentioned before kept pushing her further and further down the line what went from a 15 min wait went to a 30 min then a 90 minute until we spoke to them again and they put her first in line which was kind of them but just frustrating it had to get to that point as it was about 3pm before she could drive the car we were there since 9am.

Another thing as well is some of the cars were in bad shape, trim coming apart on the Ferrari 488, cracked windscreen on the AMG GTS, Porsche GT3RS body work was all scratched up and damaged, all cosmetic they drove great but it felt like it compounded the negative experience for me and what felt like a lack of care in areas.

Overall it was a bit disappointing it's a hard recommendation, the cars and staff are great but it was a grueling process just to get to the cars and enjoy it and there was some basic fundamentals that weren't working.

June 21, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for your review. It's great to hear you had a great time in the cars and the staff were friendly.

I'm sorry to hear about the lack of shade and your sunburn but we are an outdoor experience company so we recommend dressing appropriately and using sun cream to block those sunburn causing UV rays on warm sunny days.

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Rated 5 out of 5 stars

Lovely place for some fun

Lovely place to go for some fun ans to experience very fast and very nice cars. Our high speed driver Jake was awesome and he really too the car to its limit. This place is oerfevt for xmas,fathers day or birthday.

July 10, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to read. We're glad you enjoyed :-)

Rated 5 out of 5 stars

Plenty of cars to choose from

Plenty of cars to choose from, toilets and food facilities on site, well organised. Instructor Craig was excellent for the Supra GR Pro, clear instructions and great friendly guy - would absolutely recommend this car as its extremely fun to drive with tons of power

July 4, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for the review :-) Great to hear you had a great time

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Rated 5 out of 5 stars

Great driving experience with lots of…

Great driving experience with lots of professional advice and for me driving with Barry in the Ferrari was the most exciting and it just got better with every lap ..Great instructor - thanks for making my day exceptional

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for the review :-) Great to hear you had a great time

Rated 3 out of 5 stars

Fun but not what you expect

So I got car chase hero’s as a birthday on 30th of June at brands hatch present, my partner chose the r34 , supra , r35
After signing in was told the r34 wasn’t available that day and could pick from any car they had on a bored so I swapped for the r32
First car I was out in was the r32 on the website it says 600bhp but what they don’t say is that the car has a rev blocker on so even when floor it you can’t get in to any sort of boost before you have to change gear , same with the r35 states on the website 700 bhp but the instructor tells you to change up gear so early you feel non of it as your never really in boost same with the supra , I added a extra car on the the day a c7 corvette and was same again instructor told me we can’t rev it over 4000 rpm so basically half the rev range so as for a a driving experience it’s really tame as all the cars powers listed on the site are probably true but no where near what you feel due to not been allowed to via either rev blocker or instructor telling you to change up gear really early bit misleading , but on a hole the staff was really friendly and the instructors are spot on nice people n it’s a cool way to drive dream cars but just don’t expect to feel the full power or feeling of the cars , I filmed all 4 drives on my meta glasses so everything can be seen

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great time with car chase hero's!

Had a great time at Brands Hatch today! The instructors are very friendly, motivating and precise with their instructions 🙂 will definitely come back again to have more fun! ☆☆☆☆☆

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Amazing to read

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Rated 3 out of 5 stars

Disappointed.

Both the cars I drove were very difficult to drive .the gt 350 had a gearbox that was very difficult to engage due to a heavy clutch.
The Gt 40 would have been impossible for me to drive if the instructor had not been doing the gear changes because the drivers seat was not adjustable I was unable to reach the clutch pedal.

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

Been in McLaren 570 GTS

Been in McLaren 570 GTS. Brands hatch with Craig the instructor had a fantastic day. Very enjoyable really recommend!!

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor!

Rated 5 out of 5 stars

Been to Brands hatch today

Been to Brands hatch today, mega day driving the Mclaren 570 GT with Craig really thorough and a great drive

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor!

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Rated 5 out of 5 stars

It’s been an absolutely outstanding…

It’s been an absolutely outstanding day. Been out in the 570 McLaren at Brand Hatch. Fabulous instruction from Craig and an astonishing car. Would highly, highly recommend.

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor!

Rated 5 out of 5 stars

Incredible experience

This was genuinely amazing and I’d tell anyone to book it.

All the staff at Brands Hatch were super helpful, but I’ve got to give a huge shoutout to two instructors who made the day for me.

Craig in the McLaren 570S was so friendly and just put me at ease straight away. He really knew his stuff and gave me loads of great advice on the track that actually made a difference lap after lap. Made the whole thing way more enjoyable.

Same goes for the other instructor I had in the Lamborghini Spyder (gutted I can’t remember his name to give him the proper recognition he deserves!) He was just as good - calm, encouraging, very personable, and really helpful on track too.

Both of them are huge credits to the team. Based on my experience with them alone, I’d definitely come back again.

Was slightly disappointing that not all of the cars we booked were available on the day (one person in our group had to change all 3 of their cars, and then swap one of them again following this) while we understood that it couldn't be helped - advanced warning would have been great just so we could have prepared better for this.

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor! Thanks for taking the time to leave a detailed review :-)

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