Carcomms Reviews 239

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Managed to get an appointment that suited me. Young lad called Reece installed front and cameras. He then went through down loading the app and showed me all i needed to know. Very knowledgeable... See more

Rated 5 out of 5 stars

After local research for a hard wired Dash Camera, I found Carcomms very informative, compassionate and respectful. Booked in for fitting at their premises for 3pm. Lady fitter arrived on time and in... See more

Company replied

Rated 5 out of 5 stars

The installer was professional and polite. The price was good. Two other companies said they would not install my dashcam onto my vehicle (Ford Ranger). The cable is well hidden with no damage at all.... See more

Rated 5 out of 5 stars

Pre purchased a NEXTBASE front and rear Dashcam and arranged for CYGNAL to install it. Arrived on site at 8am and after discussing the install with Camilla and Steve, Camilla installed the two camer... See more

Company details

  1. Car Security System Installer

Written by the company

Cygnal Ltd. Professional fitting of Emergency Blue Lighting, Vehicle Tracking, Parking Sensors, Immobilisers, Dash Cams and Reversing Cameras in Durham and the North East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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1-star

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Rated 5 out of 5 stars

Cygnal recently fitted my dash cam

Cygnal recently fitted my dash cam. They were extremely accommodating and helpful with booking an appointment that was suitable around my work schedule. Cygnal is a great service and I would highly recommend.

August 22, 2024
Unprompted review
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Reply from Carcomms

Hi Sophie,

Thank you for your review, we appreciate your feedback :)

I am happy that we were able to help you find a suitable appointment that worked with your schedule.

Please keep us in mind for any future work you may require.

Thanks,
The Cygnal Team

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Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient. Highly recommended

August 19, 2024
Unprompted review
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Reply from Carcomms

Good afternoon Fiona,

Thank you for the lovely feedback, we're glad you're happy with the work :)

I'll pass along your kind review to Steve.

Please keep us in mind for any future work you might need.

Thanks,
The Cygnal Team

Rated 5 out of 5 stars

Dashcam installation

Amber in the office was really helpful at finding me a suitable dashcam fitting appointment at short notice. The dashcam fitting went well and completed in just less than an hour. Installer engineer asked me what I wanted before starting the work and showed me over the work once the installation was complete. They took the time to ask if I was happy with the work and and whether I had any questions. The whole installation was neat and tidy, exactly what I wanted. Thankyou.

August 15, 2024
Unprompted review
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Reply from Carcomms

Good afternoon Brian,

Thank you for your review, we appreciate your feedback. I'm glad Amber was able to help you find a suitable appointment.

I'll pass on your kind words to both Amber and Kamila.

Thanks,
The Cygnal Team

Rated 5 out of 5 stars

Brilliant company to use for fitting…

Brilliant company to use for fitting dash cams,
I used this company to fit front and rear dash cams to my crossland and then when I changed vehicle to a Peugeot 208 Cygnal once again came to my place of work to re fit .
Excellent service from initial contact to installation , I would highly recommend to anyone , well done team , many thanks, Gordon Cutmore

August 15, 2024
Unprompted review
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Reply from Carcomms

Good afternoon Gordon,

Thank you for your review, we appreciate your feedback. I will pass on your kind words to both Amber and Steve.

Thanks,
The Cygnal Team

Rated 5 out of 5 stars

Happy with the price and engineer was…

Happy with the price and engineer was very professional ........highly recommend

July 26, 2024
Carcomms logo

Reply from Carcomms

Hi Jamie,

Thank you for your feedback, we appreciate your kind review.

Please keep us in mind for any future work you might need.

Thanks,
The Cygnal Team

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Rated 5 out of 5 stars

An absolute pleasure dealing with…

An absolute pleasure dealing with Carcomms from brginning to end.Amber from Sales team was helpful polite and most of all made me feel a valued customer.The installation engineer Reece was a real Gentleman very professional and explained the product" Ghost Pro immobiliser" in a very friendly patient manner." thankyou all".

August 9, 2024
Unprompted review
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Reply from Carcomms

Hi Barry,

Thank you for such a lovely review, we're glad you are happy with the service :)

I'll pass your kind feedback on to Amber and the engineer.

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Web Camera hard wired installation.

After local research for a hard wired Dash Camera, I found Carcomms very informative, compassionate and respectful. Booked in for fitting at their premises for 3pm. Lady fitter arrived on time and in an hour or so the work was completed very professionally. She explained how to set up the application on my android device. All working brilliantly. Peace if mind secured that the Web Camera monitors my car when I'm not there. Would highly recommend Carcomms.

July 31, 2024
Unprompted review
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Reply from Carcomms

Hi Alan,

Thanks for your feedback, we're glad you're happy with the work :)

I'll pass along your kind review to the engineer.

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Excellent service

Excellent service, installer arrived on time and did a fantastic job. Everything explained after installation, excellent from start to finish. Can't speak highly enough.

August 2, 2024
Unprompted review
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Reply from Carcomms

Good morning Tony,

Thanks for your feedback, we're glad you're happy with the work :)

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Outstanding service

Emailed website 1800 one evening, within 2-3 hours had a quote and an appointment for the following morning! Installed system effortlessly, however when I can to drive home the system was not powered! Another phone call and again, an appointment made for the following day and problem solved

Excellent customer Service, excelllent professional installation team and
Back office Support

July 24, 2024
Unprompted review
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Reply from Carcomms

Good morning Terence,

Thank you for your feedback, we appreciate your kind review.

Please keep us in mind for any future work you might need.

Thanks,
The Cygnal Team

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Rated 4 out of 5 stars

T piece loom

Very professional service from office staff and fitting team.
My appointment had to be rescheduled but that wasn’t really a problem.
Was having a dash cam front and rear removed from one car and refitted into new same model car
The removing of dash cam went smoothly but the fitter cut through three wires to remove and disconnect the camera.
As it was this was not necessary as apparently all they had to do was disconnect the T piece loom which would then had gone straight into the new car.
This action cost me £50.00 as I then had to purchase a new T piece loom from the dealer to get the camera fitted correctly.
Apart from that a very pleasant team

July 2, 2024
Unprompted review
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Reply from Carcomms

Good morning Michael,

Thank you for your review, we really appreciate your feedback.

This is currently being looked at by our engineers and then we will get back to you.

Thanks,
The Cygnal Team

Rated 5 out of 5 stars

Top notch Van security

Made an enquiry about having a Ghost2 and Scorpion tracker fitted to my van. Prompt and efficient response had me booked in the following Thursday.

Both reception staff and the installation engineer were friendly and helpful. I was made a coffee whilst waiting. I also had numerous questions from the engineer fully explaining to me the various options and my personal preferences.

Very happy with the service and I can sleep better knowing the van is that bit more secure.

Will use again.

June 27, 2024
Unprompted review
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Reply from Carcomms

Hi Derren,

Thank you for such a lovely review, we're glad you are happy with the service :)

I'll pass your kind feedback on to the reception staff and engineer.

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

The staff and reception staff are…

The staff and reception staff are really brilliant very helpful and polite will use the company again

June 19, 2024
Carcomms logo

Reply from Carcomms

Hi Tony,

Thanks for your feedback, we're glad you're happy with the work :)

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

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Rated 5 out of 5 stars

Had front and rear cameras fitted to my…

Had front and rear cameras fitted to my car at home. Very impressed with the communication and service. So much so that my wife has just booked her car in for the same.

June 20, 2024
Unprompted review
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Reply from Carcomms

Hi David,

Thank you, we really appreciate your feedback :)

Glad you're happy with the service!

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Got the auto watch ghost system…

Got the auto watch ghost system installed onto my Range Rover sport. Can’t fault the service the company offered. Had few questions prior to the installation and Atlanta always responded to the email and even after installation my enquiry was responded the next day. Very few company’s nowadays put the effort into responding to customer and it’s this kind of service that makes customer return. Will use again when I change cars. Thank you.

June 10, 2024
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Reply from Carcomms

Hi Alan,

Thank you, we really appreciate your feedback :)

I'll pass your kind words onto Atlanta and the team.

Glad you're happy with the service!

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service. Made two bookings one to remove front and rear dash cams from old car and one to refit in new car. Spot on both occasions.

June 10, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Hi Garry,

Thank you for your feedback, we appreciate your kind review.

Please keep us in mind for any future work you might need.

Thanks,
The Cygnal Team

Rated 5 out of 5 stars

Dash cam front and rear

Dash cam front and rear, All working well, excellent service

May 9, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Good afternoon Howard,

Thank you for your review, we really appreciate your feedback.

Please keep us in mind for any future work you might require :)

Thanks,
The Cygnal Team

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Rated 5 out of 5 stars

Ghost.

Ghost immobiliser fitted, a top quality company to use..

Thanks
Craig

April 25, 2024
Carcomms logo

Reply from Carcomms

Hi Craig,
Thank you, we really appreciate your feedback :)

Glad you're happy with the service!

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Great customer service

Great customer service. I was asked to bring car to the office for an engineer to assess if their reverse parking sensor would fit my car. Whilst waiting was offered a hot drink, once assessed booked in for the next week. Reception staff are very friendly, very chatty and I did not notice that 40 mins had passed when the engineer returned with my car.

April 24, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Good morning Liam,

Thank you, we really appreciate your feedback :)

I'll pass your kind words onto the team.

Glad you're happy with the service!

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, professional service, highly recommended company, I would definitely use them again.

May 1, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Hi Alan,

Thank you, we really appreciate your feedback :)

Glad you're happy with the service!

Thank you,
The Cygnal Team

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