carconnect.com.au Reviews 

2
•
TrustScore 3 out of 5

3.2

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Company details

  1. Motor Vehicle Dealer

Written by the company

The future of car buying, today. Unlike much of the car retailing industry, we aren’t stuck in the past. We know that our customers are tired of the typical car buying experience; the anxiety, the haggling and the doubt that comes from the new car buying process. We also know that there are many forward-thinking car dealers who are looking for a way to connect with customers in the internet age. Our customers expect great buying experiences from the organisations they buy from, and we know there is a better way to buy a new car. Our dealers expect qualified customers who aren’t tyre kickers, legitimate buyers. Queue us... With over 20 years experience, we know this industry well, and we’re going to keep challenging industry norms every day for the better of everyone involved. Our mission is to redefine the new car buying experience for Australians. We like to think of it as car buying, for the internet age. Anywhere, anyhow and anytime. We'll help you find an unbeatable deal, and have it delivered direct to your door or available for click & collect. We are Australia’s online new car buying platform, let's find that unbeatable new car deal today. How we can help you. From search to delivery, we can help you with that next new car purchase including: Getting you a great price on your trade-in through independent valuations Finding you your next vehicle, no matter your location Getting you unbeatable savings by tendering your new car request to our Australia wide dealer network Working to arrange you a great finance deal or helping arrange a novated lease to maximise your earnings Organising delivery direct to your door or arranging click & collect from our national dealer partners Learn more about our process and common FAQs here or get started right now. Our guiding principles. We're a team motivated to redefine the car buying experience for the better. We're doing this by getting up every day and thinking about how we make things F.A.I.R. Fair in everything we do; we're a humble bunch, who respect each other and are always listening to our customers and to each other. It's why we keep getting better. Always transparent; we know that being upfront means there is no room for disappointment or frustrating customer experiences. We're open and honest; if we can't do it or it's not a great deal, we'll tell you. Innovating continuously; redefining the car buying experience doesn't happen overnight, which means we're constantly challenging the status quo and pushing the boundaries to shake things up. Respect; that's right Aretha Franklin, we're sincere, honest and know that we need to understand and respect each of our customers' personal situations to find them the best solution. Want to work with us? Great things happen when great people team up. We're constantly on the lookout for motivated, positive and driven employees to join our team, and dealers to join our network and corporate partners to join our family. Access all our current opportunities here.


Contact info

3.2

Average

TrustScore 3 out of 5

2 reviews

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3.2

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(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

They have serious financial probelms

Save yourself the grief, go straight to a dealer, this company has some serious financial problems.

Ive been a customer for years and have brought several company and personal vehicles through CarConnect all without issue - but that has changed significantly.

CarConnect is holding our money and not passing it onto the dealership.
The dealership will not process our order for our car as CarConnect is on stop credit with them.
The CarConnect team cannot provide any information at all about what is going on other than "we will look into it".

Calls are not being returned, and they are actively making every attempt to avoid me.

The General Manager and CEO are taking absolutely no responsibility at all which is the most concerning as this demonstrates a known problem at senior levels in the business.

It seems on face value that they are in serious financial trouble and are not sure how to fix it.
I am making repayments on a car that I don't have, don't know when I'm going to receive, and can't get any answers on.

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Working with Car Connect a Breeze!

I was recommended Car Clarity and Car Connect by a Financial Adviser and working with Dev Elangow made the purchasing of a new car a breeze! Can't recommend the service enough! Had my new car well within the normal 7 days drive away timelines! Thanks Dev!

June 19, 2025
Unprompted review

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