Card Collective UK Reviews 63

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitively priced products and wide selection, often highlighting the excellent value they receive. Many people appreciate the fast and reliable delivery service, noting that their orders arrive quickly and are well-packaged. The staff also receives frequent commendation for their helpfulness, knowledge, and positive attitude, contributing to a pleasant overall experience. However, some customers also noted issues with order accuracy, such as receiving incorrect versions of products. A few other people also felt that delivery tracking was sometimes unreliable, with some orders appearing to be delayed or not picked up by the courier.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the great selection and... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and reasonable... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and quick... See more

Order

Customers consistently note positive experiences with order fulfillment. Many reviewers praise the team for... See more

Staff

Clients share positive opinions on staff, consistently praising the team as friendly, kind, and helpful.... See more

Based on these reviews

Rated 5 out of 5 stars

Card Collective has a real passion for Pokemon and that comes through in everything they do! Jas and the team consistently offer the best prices and widest range of product I've personally seen. Shipp... See more

Company replied

Rated 5 out of 5 stars

CCUK is easily, very easily one of the best online retailers for trading cards in the game right now. You can be sure that any product is competitively priced and that it'll be shipped quick sharpis... See more

Company replied

Rated 5 out of 5 stars

In times where the Pokemon market is FILLED with scalpers it's great to find a company who cares more about collectors than profit. I have placed several orders with card collective and none have disa... See more

Company replied

Rated 5 out of 5 stars

Bought two of the Pokemon Electric plush blind box. For starters, they were the most reasonably priced I had managed to find them. Secondly, they arrived very quickly, considering they're Chinese excl... See more


Company details

  1. Trading Card Store
  2. Hobby Store

Written by the company

Card Collective was conceived as an idea during lockdown in 2020, aiming to create a digital experience equal to being at your local hobby shop. In early 2025, the company launched its website with the vision to be the best digital experience when buying hobby-related products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, items well packaged.
Love buying off this company as it’s a positive experience!
Thanks again.

March 30, 2026
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Rated 5 out of 5 stars

Really friendly

Really friendly, helpful and always get the best, really happy every time

March 30, 2026
Card Collective UK logo

Reply from Card Collective UK

Hi Shannon,

Thanks so much for your kind words, and for choosing us for your cards.

We love having you part of the community.

Rated 5 out of 5 stars

Returning customer!

I've made two purchases with card collective for Pokemon items.

One time I tried emailing asking if they knew anyone who sells Genshin impact products (perhaps a business partner) but I didn't get a response - meaning customer service side might be lacking somewhere.

Nevertheless, deliveries are always on point with them dispatching either same or next day (even during the festive month) and I've not had problems with the items!

I will keep returning as a customer and hope to find more characters and stuff on there!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

10/10. 5 stars! Great products, great community. Fast delivery. What more could I ask for

February 2, 2026
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Reply from Card Collective UK

Hi Sarah,

Thank you so much for your kind words.

Thank you for choosing us for your cards and it's great to have you as part of our community.

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Rated 5 out of 5 stars

Pokemon Electric Mystery bag/tin

Bought two of the Pokemon Electric plush blind box. For starters, they were the most reasonably priced I had managed to find them. Secondly, they arrived very quickly, considering they're Chinese exclusives I was expecting to wait a lot longer. Lastly, they arrived in brilliant condition. Overall, no complaints.Would absolutely recommend. Hopefully they get some more back in stock. I got a Plusle and a Pachirisu. My target is Raichu.

January 13, 2026
Rated 1 out of 5 stars

Avoid at all costs

They sent me the slim version of the booster box even though I ordered the jumbo version. They took ages to respond to my emails. 4 weeks later after my original order arrived, I finally have the correct item. The"free gift" as an apology is a booster pack worth no more than £2. Ive ordered from here before and the prices are great and the dispatch is fast, its just when something goes wrong their customer service is terrible.

December 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered to keep sealed

Ordered to keep sealed , within an hour my baby ripped the packaging open 🤣😅 regardless of my misfortune, efficient and great price. Will order again.

October 30, 2025
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Reply from Card Collective UK

Hey Samuel,

Ahahahaha, We're not sure if we completely believe that... we think you wanted to rip and needed an excuse 😂😂

Thanks so much for your order and for being part of our community of collectors!

Rated 5 out of 5 stars

CC is the best place for pokemon…

CC is the best place for pokemon stock!! The team are always so kind and helpful and always go above and beyond to make sure your order is perfect. The best place for prices too. Fast postage & secure packaging. Wouldn’t go anywhere else

October 2, 2025
Unprompted review
Card Collective UK logo

Reply from Card Collective UK

Thanks, Bee! We appreciate you being part of the community and your feedback. :)

Rated 5 out of 5 stars

Collector Focused

As a collector, condition and authenticity are everything. Card Collective absolutely delivered. The cards were packed securely with care and arrived in perfect condition as always. Communication was fast and professional. A trustworthy seller that I’ll be returning to regularly.

October 28, 2025
Unprompted review
Card Collective UK logo

Reply from Card Collective UK

Thanks, Dale! We're glad we can serve and support you. Thanks for your feedback!

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Rated 5 out of 5 stars

Card Collective are Top Tier

I’ve used Card Collective on multiple occasions and they’ve never failed to deliver. Easy and stress free from ordering to delivery, will always be at the top of my recommendations for anyone into the hobby.

October 29, 2025
Unprompted review
Card Collective UK logo

Reply from Card Collective UK

Thanks, Oliver - We really appreciate you sharing your experience. Hope to see you soon!

Rated 1 out of 5 stars

Order cards from them only for them to…

Ordered cards from them only for them to cancel it a few days later. Why even bother selling if your just gonna cancel peoples orders especially if they know the cards themselves are going up in popularity. I highly don’t recommend this shop.

October 28, 2025
Unprompted review
Card Collective UK logo

Reply from Card Collective UK

Hi Alex, Thanks for your message and sorry about the cancellation. This is regarding Riftbound, which is a new TCG we started stocking.

The allocations were cut short last minute by our distributor, so we had to let down a few customers. Sorry you were part of that. I hope this frustrating situation is not an overall reflection of our brand to you long-term. I know this is the first time ordering from us. We hope to have another opportunity to work with you again, and if we do, please reach out to us, and we'll make sure we look after you the second time around.

Thanks
Samuel

Rated 5 out of 5 stars

10/10 store and services

Really friendly team always providing the most sought after products at the best prices I have seen anywhere, I would highly recommend this store, the team look after you!

October 22, 2025
Unprompted review
Card Collective UK logo

Reply from Card Collective UK

Hey Shay,

Thanks so much for your kind words!!

Thanks for your support and for being part of our community :)

Rated 5 out of 5 stars

Just wanted to give a shout out to Card…

Just wanted to give a shout out to Card Collective. I used them mainly on TikTok and they always delivered the goods and at good prices. They had an issue with 151c but communicated the whole time, with regular updates. Things go wrong in business but these guys handled it so well. Product came well packaged and all in all happy experience. Cut people slack people, not all companies are Amazon with massive teams.

August 29, 2025
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Reply from Card Collective UK

Hi Chris, thanks so much for your kind words and for sticking with us during the 151 delays. We love having you as part of the community and looking forward to seeing you in stream again soon.

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Rated 5 out of 5 stars

Despite issues with stock and delays…

Despite issues with stock and delays the product came soon as it could, they were responsive in the process and good price! Didn't charge anything extra during the delay as the product spiked elsewhere.

August 29, 2025
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Reply from Card Collective UK

Hi Matt, thanks for your kind words and your patience during the delays, we really appreciate it.

Rated 4 out of 5 stars

151 Surprise...

There was a delay with 151 Surprise, but they bent over backwards to honor the order and price.

Sometimes unforeseen things happen, but the mark of a good company is keeping your customers happy no matter what, and they def made every effort to do this.

September 4, 2025
Unprompted review
Card Collective UK logo

Reply from Card Collective UK

Hi Gary, thanks so much for sticking with us during the delays on 151 Surprise, we really appreciate it. Hope to see you again soon.

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