When I first received gift message I thought it was a scam. I couldn't easily tell if this was legitimate. Took a bit to track down who sent it. Once verified it was legitimate. I could easily selec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a really positive experience with Card.Gift. The website is incredibly easy to navigate and user-friendly. The whole purchasing process took just minutes from start to finish. I bought Uber... See more
Company replied
It was a simple and straightforward process on my end and it was received swiftly by the recipient although there was a little trouble for them to figure out how to redeem it wich took a bit of resear... See more
Company replied
TCN offer a great range of gift cards to suit everyone. Recently security concerns were discovered and it's great that action was taken to address this. One suggestion I would like to make is that... See more
Company replied
Company details
Written by the company
Based in Melbourne, Australia, Card.Gift was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given.
Contact info
254 Swan St Richmond, 3121, Melbourne, Australia
- 1300 375 346
- support@card.gift
- card.gift
3.5
Average
743 reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
’m really disappointed with Card.gift
’m really disappointed with Card.gift. The whole process of actually using the gift card is way too hard. Trying to transfer it and then use it online is ridiculous — it feels unnecessarily complicated and slow. The time frame to get it converted into an online gift card is completely unacceptable, especially when most places offer instant or near-instant access. A gift card shouldn’t require this much effort. I wouldn’t purchase from them again.
November 29, 2025
Unprompted review
Reply from card.gift
Hi Taya, thanks for your review. Please call us on 1300 375 346 if you need assistance with this or email us on support@card.gift and we can help you redeem your card. Warm regards, Card.Gift
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Digital gift card cancelled - no explanation
Ordered a digital card for same day delivery for my daughter’s birthday. Gave her the birthday card but no gift at the birthday dinner. Emailed this morning to enquire if it had been processed and the order was cancelled with no explanation. Have had to email again to ask why.
November 21, 2025
Unprompted review
Reply from card.gift
Hi Tanya, we are so sorry we couldn't provide your order for your daughter's birthday. We review all orders and if they do not meet our safety requirements we do have to cancel them. If you need anything else or need to discuss further please contact us via support@card.gift. Warm regards, Card.Gift
$150 Gift Cards on my retirement
I was given $150 Gift Cards on my retirement in July. You say Kogan.com.au is one of the businesses is where it can be redeemed. It is NOT.
Can I cash in anywhere? Then I could really use the money!
Be wary of these cards. You'd be better off buying a Coles card, they're a viable and reliable option.
November 19, 2025
Unprompted review
Reply from card.gift
Hi Denise, thanks for your review. Please email us at support@card.gift with your card details so we can look into this further for you. Warm regards, Card.Gift
Great service and product.
November 12, 2025
Unprompted review
Reply from card.gift
Hi Jocelyne,
Thank you so much for your feedback! We're so hapy to hear how much you enjoyed your experience with us. Happy gifting!
Warm regards,
Card.Gift
SCAM!
SCAM!! They take your money and then “review” your order for 24 hours before delivering anything.
Terrible experience, do not buy if you are needing an urgent gift card!!!!!!!
November 11, 2025
Unprompted review
Reply from card.gift
Hi Courtney, thank you for your review. We do require 24-48 hours if your order needs reviewing however we endeavour to process orders instantly when we can. If you need a instant gift card we also have physical options at Coles & Woolworths
Warm regards, Card.Gift
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No issues, was legit
Site is quick and legit, i didnt scammed at least lol
November 1, 2025
Unprompted review
Reply from card.gift
Hi, thanks for sharing your feedback! We’re glad you had a smooth experience and happy to hear everything went just as it should. If you ever need help in the future, our team is here to support you.
Warm regards,
Card.Gift
Scam site
Scam site, do not use.
I hot a card from here, and it not only won't activate but twice i called and get hung up on.
It says there is an issue with the balance despite my boss putting credit on the card when he purchased. Go to preze, or any other place to get a gift card.
October 29, 2025
Unprompted review
Reply from card.gift
Hi Lachlan, we appreciate your feedback. We are sorry that you had trouble getting through to us over the phone. We have tested the phone lines over the past few weeks and not found any issues, however sometimes there can be longer wait times than usual.
Could you please email us at support@card.gift and put the subject heading as 'Product Review Escalation' so we can call you directly and resolve this?
Warm Regards, Card.Gift
NEVER AGAIN
NEVER AGAIN!
Purchase process was mostly easy, probably because they want your money. I was surprised that PayPal wasnt offered as a payment option. There was NO mention on the website that the gift cards weren't issued straight away. 40 hours after I made the purchase, I received an email saying that my order was cancelled... NO REASON WHY! The order amount was never refunded, despite the email saying that it had been. Also, AFTER the cancellation email, I received another email thanking me for my order.
I realise now why PayPal isnt offered as a payment option...... PayPal helps you to get your money back if you've been "scammed".
October 24, 2025
Unprompted review
Reply from card.gift
Hi There, we are sorry to hear that you had this experience. We try to process orders within 24 - 48 hours. Usually these are instant, however sometimes we need to do a review on your order to ensure we are operating safely and securely. In regards of getting your funds back, we never actually hold funds from a voided order - these are "on hold" with your bank. These funds would of cleared overnight after we voided the order. We also do offer PayPal as an option if you are wanting to try to place an order in the future.
Warm regards, The Card Network
Overly complicated process and then issues being able to even redeem a basic Woolworths card, waste of time.i still have not been able to use it, I use gift cards very regularly , ridiculous
Overly complicated process and redemption on actual card
October 19, 2025
Unprompted review
Reply from card.gift
Hi There, thanks for leaving your review. Could you please email us more details including your customer service reference number or card number to support@card.gift - Warm regards, The Card Network
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Garbage service
Garbage service. Do not use ApplePay otherwise your order will be cancelled 2 days later for no reason.
October 19, 2025
Unprompted review
Reply from card.gift
Hi Sean, thanks for your honest feedback. We endeavour to approve all orders however sometimes we may need to decline an order based off our internal review system. We are sorry we couldn't assist you on this occasion. Warm regards, Card.Gift
It was just too simple
It was just too simple! Convenient to use, easy to access, so many options to pick from!
October 9, 2025
Unprompted review
Reply from card.gift
Hi Kristie, we’re so glad to hear you had such a smooth and easy experience! Thanks for sharing your feedback, we love knowing our range and convenience made gifting simple for you.
Warm regards,
Card.Gift
Amazing gift!
Thanks for this gift card! It was super easy to use and it went towards a shopping spree for Summer!
October 9, 2025
Unprompted review
Reply from card.gift
Hi Kate, we're thrilled to hear that you had a great experience with us!
Warm regards,
Card.Gift
Wish I had read more reviews before…
Wish I had read more reviews before using this service. Bought a gift card for a child's birthday and opted to 'send now' on the day of his birthday. 24 hours later and I am still waiting having chased it up...with no specific timeline given as to when they will finally get around to sending it. I don't care if there are extra security issues that 'may come up'. Seems to be the standard excuse for taking money and not producing what has been promised. I strongly advise others to buy elsewhere.
October 8, 2025
Unprompted review
Reply from card.gift
Hi Lisa, we’re really sorry to hear about your experience, we understand how disappointing it is when a gift doesn’t arrive on time, especially for a birthday. Some digital gift card orders may take up to 24–48 hours to review while our team completes security checks to help keep our customers safe from fraudulent transactions.
We appreciate your feedback and take it seriously. If you need any further asssitance please contact us at 1300 375 346 or via email at support@card.gift.
Warm regards,
Card.Gift
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VERY EASY AND GOOD EASY ACESSSS
October 9, 2025
Unprompted review
Reply from card.gift
Hi, thanks so much! We're thrilled to hear you found it super easy to use, that's exactly what we aim for.
Warm regards,
Card.Gift
Ordered a e gift card yesterday for a…
Ordered a e gift card yesterday for a birthday have not received the confirmation email that it’s been sent or the tax invoice stayed on hold for 15 minutes then the recording said they are busy and just hung up I have also emailed and I am on hold again not happy
October 9, 2025
Unprompted review
Reply from card.gift
Hi Rebecca, we’re really sorry for the delay and the frustration this has caused, especially when you were hoping to have the eGift card ready for a birthday. Some digital orders can take up to 24–48 hours to review as part of our security process, which helps keep our customers safe from fraudulent transactions.
We apologise that our phone lines have been so busy, our team is doing their best to respond to everyone as quickly as possible. If you need any further asssitance please contact us at 1300 375 346 or via email at support@card.gift.
Warm regards,
Card.Gift
Terrible
Terrible, wish I had read the reviews before purchasing. Over 48 hours later & the gift card hasn't been received by the recipient. No reply to emails and I've now been on hold 20 minutes to try and get a refund. Prior to purchasing it says nothing about "reviewing purchases" which I find odd given it's only payment options are via debit or credit card.
October 7, 2025
Unprompted review
Reply from card.gift
Hi Michelle, we’re really sorry to hear about your experience, and we understand how disappointing this must be. Some digital gift card orders can take up to 24–48 hours to process while our team completes security checks to help protect customers from fraudulent transactions.
We appreciate your feedback as we continue to improve our communication around review times. If you need any further asssitance please contact us at 1300 375 346 or via email at support@card.gift.
Warm regards,
Card.Gift
I bought a gift card
I bought a gift card, was emailed advising it was rejected due to fraud concerns - I am buying this for a colleagues farewell gift. Then tried again, now it’s been over 24 hours with still no confirmed gift card. Called up the helpline and waited for over 30 mins, automated message said no operators were available. Also put in an online query with no response yet, very frustrating. I’m meant to be providing my colleague with the gift soon as they are leaving……
October 7, 2025
Unprompted review
Reply from card.gift
Hi Amy,
We’re really sorry for the delay and the frustration this has caused, especially when you’re trying to organise a thoughtful farewell gift. Some digital gift card orders can take up to 24–48 hours to review as part of our security checks, which help protect our customers from fraudulent activity.
Our phone lines can be quite busy at times, but our team is working hard to respond to all queries as quickly as possible. If you need any further asssitance please contact us at 1300 375 346 or via email at support@card.gift.
Warm regards,
Card.Gift
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Services with easy to use easy to…
Services with easy to use easy to locate automatically loaded details that you so lazy to type a plus plus if you ask me would totally refer to friends and family
October 7, 2025
Unprompted review
Reply from card.gift
Hi Mali, thanks so much! We’re thrilled you found everything so easy and convenient and we love that you’d recommend us, it means a lot!
Warm regards,
Card.Gift
My experience
Was really easy to do but out of the two $5 gift cards I purchased only one was received. I sent an email to try and get the other one fixed but I haven’t had a reply back. Other then that miner issue great service, so happy there is loads of options for the gift cards
October 2, 2025
Unprompted review
Eftpos Gift Card Purchase
Easy to follow instructions on how to purchase.
October 3, 2025
Unprompted review
Reply from card.gift
Hi Lisa, we are so happy to hear that the process was clear and easy to follow!
Warm regards,
Card.Gift
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