Whenever I call the staff are always helpful, friendly and polite. The loan processes are straight forward.Very quick and painless process, all complete within a few hours. Big thank you
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See what reviewers are saying
Emma was amazing. Explained everything looked at affordability, made sure I was making the right choices. Highly recommend they have saved me a lot of stress with money worries. Thank you
in 2022 my mother unexpectedly passed - just 3 weeks after completing a court case regarding gaining a SGO. I ended in a financial mess of a situation due to lack of help/support from anyone.... See more
I have been a member of CCU for many years. Saving a modest amount each month by standing order really adds up during the year, so I save towards Christmas. It is very easy to withdaw funds using my... See more
Company details
Written by the company
We provide affordable loans and ethical savings accounts to those who live or work in Wales. Membership is free and we operate on a not for profit basis - any profit we make is used for the benefit of our members who save and borrow with us.
Contact info
United Kingdom
- cardiffcu.com
4.5
Excellent
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Hi all if u are interested in joining…
Hi all if u are interested in joining cardiff & Vale credit union u could not join a better credit union. The staff are so friendly & helpful there will support u all the way through the process of joining & through the process of getting a loan. I have been with the credit union for 20 odd years & have never had a problem. A great credit union company
Gareth payne
July 3, 2021
Unprompted review
Reply from Cardiff & Vale Credit Union
Hi Gareth. Thanks for the lovely feedback and for being a loyal member of our credit union community. We are so pleased to hear of your positive experiences, which we will pass onto the team.
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Reply from Cardiff & Vale Credit Union
Hi Avril. Many thanks for the great feedback and being a part of our credit union community.
Excellent service and have personal touch
I have been with ccu for many year's now. When I was in financial trouble and needed help I had a previously rejected loan accepted by the board on review. They recognised this would get me back on my feet and I wasn't just a number. Excellent credit union who listen and help, great services.
July 3, 2021
Unprompted review
Reply from Cardiff & Vale Credit Union
Many thanks for your feedback - great to hear we have been able to help you get back on your feet, and thanks for being a part of our credit union community.
Been with the Cardiff and vale credit…
Been with the Cardiff and vale credit union over 20 years , always a pleasure to deal with . Has helped me out a few times and my savings are safe ,secure and when I want to withdraw there is no problem
July 3, 2021
Unprompted review
Reply from Cardiff & Vale Credit Union
Hi Chris. Thanks for taking the time to give us a review and for your loyal membership. We are glad to hear we have been able to help!
Trust pilot was so easy to do with them…
Trust pilot was so easy to do with them getting the bank details you needed to see to make a decision for the loan was so easy & quick to do & within 2 days the money was in my bank i give trust pilot 110% thank you
May 27, 2021
Unprompted review
Reply from Cardiff & Vale Credit Union
Hi Andrew, thanks for the feedback on our online banking option for loan applications - it's a new service for us, so it's great to hear it had helped.
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Always a pleasure to speak to the…
Always a pleasure to speak to the staff, fast and efficient service. I choose to use the credit union rather than any other lending institution as they hailed me when I really needed it. Top class as always and would highly recommend them.
May 24, 2021
Unprompted review
Reply from Cardiff & Vale Credit Union
Hi Sandra. Thanks for taking the lovely feedback, which we will share with our team. Thank you for being a part of our credit union community!
Helpful and friendly service
Helpful and friendly service. Would recommend to a friend.
May 24, 2021
Unprompted review
Reply from Cardiff & Vale Credit Union
Thanks for the feedback Andrew, which we will share with our team. Thanks for your membership with us!
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