Cardinal Financial Company Reviews 593

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

They sell your information regardless even afterwards when my loan was sold to other company. I did use the company 10 years ago now I get junk mail that sponsor by cardinal mortgage

Company replied

Rated 5 out of 5 stars

Brian followed up with us to the detail the whole way through our new build timeline (9months!), proactively gave us heads up info, answered all of our questions and concerns, and worked with us throu... See more

Company replied

Rated 5 out of 5 stars

Cardinal Financial and specifically Charlie and Matt went above and beyond to make themselves available for any questions we had, day or night. They did an amazing job competitively and got us a great... See more

Company replied

Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME HERE, as we have learned the hard way… closing date after closing date after closing date…. As lock rate fees climb climb climb. Poor communication…. At its worse. We were tol... See more

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Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

Cardinal Financial® is ending the mortgage mayhem. Powered by our living loan engine, Octane®, we deliver Speed to Mortgage™ with certainty from application to close—real approvals, real numbers, and real confidence. With operations in all 50 states, we're combining automation with human expertise to turn lending complexity into clarity. Cardinal has earned the coveted status of approved lender for Fannie Mae, Freddie Mac, and Ginnie Mae and is an approved lending institution by the FHA, VA, and USDA. Driven by innovation and a commitment to doing what's right, we're building the future of modern home lending with every clear, confident close. Cardinal Financial is a national mortgage lender offering home purchase and refinance loans through its loan engine, Octane, to borrowers in all 50 states. Founded in 1987, Cardinal Financial has been helping borrowers navigate the home loan process for nearly four decades. Cardinal Financial offers conventional, FHA, VA, USDA, and jumbo loan options for purchase and refinance, helping borrowers across all 50 states and DC find the right home loan for their needs. Whether you're a first-time homebuyer or refinancing your current home, Cardinal Financial's process delivers a fast, transparent path to closing. Cardinal Financial helps homebuyers and homeowners explore mortgage options and close with confidence from day one. Learn More: www.cardinalfinancial.com or follow us on Facebook (@cardinalfinancial), Instagram (@cardinalfinancial), and LinkedIn (@cardinalfinancial). Cardinal Financial Company, Limited Partnership NMLS #66247. Equal Housing Opportunity.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

593 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Cardinal Financial Great Service

Cardinal Financial and specifically Charlie and Matt went above and beyond to make themselves available for any questions we had, day or night. They did an amazing job competitively and got us a great mortgage suited to our needs. They even showed up to the closing, in person, with Champagne! Definitely a white glove experience compared to big bank lenders we have used in the past. We would recommend them highly to any friends and family.

October 19, 2021
Unprompted review
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Reply from Cardinal Financial Company

We love receiving this kind of feedback, Nick! Thanks for taking the time to share with us. We look forward to serving you again in the future.

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Rated 5 out of 5 stars

Ryans team was amazing and made the…

Ryans team was amazing and made the home buying experience almost easy... which says a lot. Thank you!!

October 18, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks for sharing your experience with Ryan and the Cardinal Loan Team, Lori! We'll pass your review up the chain to make sure your LO gets the credit they deserve. Please let us know if there's anything we can help you with in the future!

Rated 5 out of 5 stars

Real people who care

Real people who care, helping us recognize our dream in an absolutely crazy real estate market.

October 18, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks for sharing your experience with Cardinal Financial, Eric! We’re so glad we were able to assist in your journey as a homeowner.

Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME HERE

DO NOT WASTE YOUR TIME HERE, as we have learned the hard way… closing date after closing date after closing date…. As lock rate fees climb climb climb. Poor communication…. At its worse.
We were told our appraisal fee was refundable, yet now we have made NUMEROUS attempts by phone and email with NO REPLY! Poor poor service and total lack of communication.
Beware this lender!

October 15, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thank you for bringing this to our attention. We would like the opportunity to speak with you so that we can assist. At your convenience, please contact our Customer Advocacy department at consumeradvocacy@cardinalfinancial.com so we can get this situation straightened out. We look forward to hearing from you.

Rated 5 out of 5 stars

Great rates and great service

Great rates and great service. They helped with every step along the way from beginning to end.

October 13, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thank you for taking the time to provide us with this great feedback, Bill! We value your input and pride ourselves in providing the highest level of service. Don't hesitate to reach out if we can help with anything else!

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Rated 5 out of 5 stars

Tahoe Lending Team Rocks

The entire team was amazing and I could not be happier with my new financing terms.

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks for your review, Michelle! We're happy to see that the Cardinal loan team was able to help you refinance your home.

Rated 5 out of 5 stars

Highly recommended!

Highly recommended. Caring, dependable, over and beyond kind of service. You cannot go wrong with Cardinal Finacial Company!

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

Wow, that means a lot to us! Thanks for sharing your experience with Cardinal Financial and for any future recommendations. If you need anything in the future, be sure to give us a call!

Rated 5 out of 5 stars

Loan officer Kamen very knowledgeable

Loan officer Kamen very knowledgeable, available for questions as needed, and whole process only took a month for refinance!

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

We love receiving this kind of feedback, Kat—thanks for taking the time to share with us. The Cardinal team looks forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service! What a great experience. No intimidation, no stress, no worries. All my questions were answered quickly. Any needs and wants I had were handled and understood. I felt like I was in safe, professional hands the whole time. I was taken on a personal level and dealt with customized to my situation. Jim Misner exceeded all limits to help me. I couldn't have been in better hands.

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

Hey, that’s some high praise, Deborah! We’re thrilled we were able to exceed your expectations. Please let us know if we can do anything to assist you in the future!

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Rated 5 out of 5 stars

Steph is the Best!

Steph is the best! She takes the stress out of the entire process by making it simple and fast. I highly recommend her services if you are looking for someone who is knowledgeable and provides a great customer experience.

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

We love to see this, BC! Thanks for your review and recommendation. Be sure to keep Cardinal in mind for future home financing. We're always here to help!

Rated 5 out of 5 stars

Very positive experience

Cardinal, the Hicks Group is an amazing company. They were very helpful and got things done fast. I asked so many questions about refinancing and I received so much information that helped me make the best decision.
I highly recommend this company and I will be using them in the future as well.

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thank you for taking the time to let us know about your fantastic experience with our loan team! Our people are our greatest asset and we take pride in knowing that they have provided you with superior service. We look forward to working with you again in the future for all of your home loan needs!

Rated 5 out of 5 stars

Cardinal saved the day

Grant is the best. We had a bad experience with our original lender and switched to Grant/Cardinal last minute on a recommendation, luckily for us. We were first time home buyers in a really tough spot time-wise, and him and his team are the reason we didn’t lose our home due to delays. He made time for us immediately, his communication was on point, he put in a lot of extra effort to make up for our previous lender’s lost time, and we feel like he put us in the best position possible as new borrowers. Couldn’t be happier with him and his team, would absolutely recommend and use him in the future.

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

Wow, Jaz! Thanks for taking the time to provide such valuable feedback. We're so happy (but not surprised) your experience with Cardinal went above and beyond. If we can ever serve you again in the future, we're happy to do so.

Rated 5 out of 5 stars

Thank you …

You showed great patience explaining the intricacies involved with the loan process in a clear and concise manner.

October 12, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks for sharing your experience with Cardinal Financial, Viridiana! We’re so glad we were able to assist in your journey as a homeowner.

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Rated 5 out of 5 stars

I really like cardinals Mrs Whitnwy is…

I really like cardinals Mrs Whitney is a great person

October 11, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks for your review, Billie! We're happy to see that the Cardinal loan team was able to help you with you home loan needs!

Rated 5 out of 5 stars

Also available and always had an answer…

Also available and always had an answer to our questions. I felt like I had someone in my corner guiding me through the whole process.

October 11, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks for sharing your experience with Cardinal Financial, Mark! We’re so glad we were able to assist in your journey as a homeowner.

Rated 5 out of 5 stars

For the excellent management and…

For the excellent management and dedication of Amparo Dieppa to her client at all times

October 8, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks for your review, Julian! We're happy to see that the Cardinal loan team was able to help you with your home loan needs!

Rated 5 out of 5 stars

Great service

It had everything to do with our loan officer, Corey McConnell. It is very rare nowadays to come across someone that is genuine and personable, while maintaining high standards of professionalism. I work in healthcare, so I'm very familiar with performance standards and client satisfaction. I must say that Corey exceeded my expectations on every level. I never felt rushed. He was very knowledgeable and answered all of my questions in a timely manner. Most of all, he was very accessible and personable. I felt like I could contact him after hours if needed, due to my work schedule. When we did talk, we even got off topic several times, talked about family which was very nice.
If Cardinal Financial has more personnel like Corey, keep it up. People like him are hard to come by, and people like him do make a difference.

October 7, 2021
Unprompted review
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Reply from Cardinal Financial Company

Ah, so kind! Thanks for sharing your experience, Bo! We'll pass your review up the chain to make sure your LO gets the credit they deserve. Please let us know if there's anything we can help you with in the future!

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Rated 5 out of 5 stars

Cardinal and Ben Eachus were great to…

Cardinal and Ben Eachus were great to deal with all the way around! Communication was stellar and this was an easy refi with a quick closing! Would highly recommend.

October 7, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thank you for taking the time to let us know about your fantastic experience with our Cardinal loan team! Our team is our greatest asset and we take pride in knowing that they have provided you with superior service. We look forward to working with you again in the future for all of your refinance needs!

Rated 5 out of 5 stars

Ford & his team are the best

Ford & his team are the best, i'm always surprised by their professionalism & how timely the process is, can't sing their praises enough!

October 6, 2021
Unprompted review
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Reply from Cardinal Financial Company

Thanks Matthew! We're happy to see that the Cardinal loan team was able to help you purchase your home!

Rated 5 out of 5 stars

Eric and his team made this a very easy…

Eric and his team made this a very easy and stress free experience. Eric was always available if I had questions or needed clarification. The response time was great! If anyone is thinking of refinancing or applying for a home loan I would definitely suggest you contact Eric.

October 6, 2021
Unprompted review
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Reply from Cardinal Financial Company

Hey Georgina,

We can't thank you enough for your business and for having the confidence in us to refer our services. There is truly no greater compliment. We look forward to working with you again in the future!

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