Customer service is awesome. They always reply and help you solve the issue. Sellers are not all that kind, so take care who you buying from. But in any case - just write a ticket, and it will be so... See more
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Cardmarket is the no. 1 marketplace for trading cards in Europe.
Contact info
Germany
- cardmarket.com
Replied to 13% of negative reviews
Typically takes over 1 month to reply
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amazing service.
amazing service. the only thing that needs improvement in my opinion is to make an app, but nonetheless the customer service is fantastic. 💗
Highly recommended
Leading platform in the sector, absolutely reliable, fast and precise support, very positive personal experience!
Excellent customer support
Excellent customer support. Treated a missing delivery case amazingly for both me and the seller.
Cant withdraw credit
Fine to buy cards but they wont let you withdraw credit because they are too lazy to deal with certain banks even though they are fine taking the money from the said banks
Really good service
Really good service. Cardmarket.com themselves look after me on the VERY rare occasion a seller let's me down. All round great site.
Very user friendly and making the right…
Very user friendly and making the right decisions! Aproved in every aspects.
I've purchase various cards through Cardmarket quite often, and today it was the first time ever that something went really wrong that I could not solve. The card I bought did not arrive while the delivery company said it did. And the delivery company would not help.
Cardmarket team helped me perfectly along the way and at the end even offered me a refund of my costs out of goodwill (while they weren't even the one that made this mistake).
Legit and a lot of choice for collecting
The best place to finish decks and sell…
The best place to finish decks and sell items we don´t need no more.
5 star service
Never had any trouble with orders. A shipment didn’t arrive even tho the track & trace said it was delivered in the mailbox (Dutch postal service PostNL is terrible). De seller didn’t respond so I contacted Cardmarket support and they gave me a full refund even tho none of it was CM’s fault. Great service, 5 star experience.
Refund of damaged order
My order came in damaged by the shipping service. Even tho it wasn't cardmarkets fault, the refunded me. Absolutely great experience
Very rarely a shipment gets lost- and…
Very rarely a shipment gets lost- and now one did. MCM gave me a full refund. You guys are AWESOME.
Great customer support
I have come to realise that cardmarket is a more reliable place to find exactly what you need at a more reasonable price than other online market places. I had never had a problem before but my last purchase ended up with a customs charge it shouldn't have received (due to value). Cardmarket support sorted this out brilliantly for me. V impressed.
Great support and fast resolution of…
Great support and fast resolution of problems
Good customer support
Good customer support. Got a partial refund for a damaged product. Friendly and helpful support.
Fast response time
Fast response time - adequate handling of the process and nice solution proposition
Good service and support
Great service and support — fast, helpful, and reliable. Thank you!
Great support.
Great site
I have been using cardmarket for many years whitout issues. Last week i had some problems with a purchase but the support helped me greatly.
Good customer Support
Excellent platform with good customer support. I had a problem with a purchase and they managed to resolve everything.
Amazing Customer Support
A seller was refusing to send me a card I ordered, support responded quickly blocking his account until he sent it, when the seller simply ignored the requests to send the order support suggested I canceled the order and placed a new one for the same card, for which they'd refund me for any extra costs, I was not expecting such quick action and much less for them to be generous enough to cover the difference so I could still get my order.
10/10 to Ben from support, you're amazing.
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