Barclays Bank US Reviews 

Horrible company. I had a Gap credit card and needed to do their hardship program. My bill was always due on the 3rd. But when i started the program they would debit money from my bank on the 8th which was fine until after a year the program ended and then I was supposed to pay by the 3rd. Well i didnt remember when it ended i just assummed it kept going until paid since they closed the account during this time. Well i ended up behind by 2 months and now marks on my credit report for being late! Who remembers all the details a year later? I even get paper statements. A heads up would be nice and debit on the 3rd the actual due date. Do not use this bank!!!! Never again. Talked to a supervisor even wouldnt help and good luck getting through the bots to talk to anyone!!!

Absolutely the WORST customer service I've ever experienced. Stay away! Have been trying to open a HYSA since March 2025. Finally got the account open in late April but then they put the account in "pending status" for additional verification needed so we can't deposit any money into the account. I've sent them every document they requested, numerous times and still every time I call to check the status, the persons who answer the phone, who can barely speak english and won't let you talk to a supervisor, tell me its still in review and need another 7-10 business days. I finally gave up today and opened an account with Vio Bank, with a higher yield, in minutes. Don't waste you time with Barclay's

Specifically, the Carnival Rewards Mastercard. This company does not care about loyal customers. I paid my card off, continued to use it, made all payments on time, never even late. They slashed my limit to the point I couldn't even put a cruise on it if I wanted to. All the reasons they listed as to why were present when they approved me for the card at my original limit, so what is the real reason? The only thing i can figure is that we earned too many carnival rewards and they don't want to pay those out anymore. Terrible company-find another card with rewards to apply for!

Having issues signing on using the app . Was transferred to 4 different persons an 4 verification to be transferred to someone who told me the app is not working and this started today . I was having issues 3 days ago . She was not helpful at all . I was using Barclays for my every day purchase so now I am not going to use it anymore . Horrible back and forth . This took over 30 minutes and still no resolution

shitty bank, they don't even allow uploading documents you have to mail it in

Barclays CLEARLY is not there for consumers, it's there for vendors. Got a fraudulent charge? Barclays won't cancel the charge, won't do anything without written confirmation via USPS. And their customer service is TERRIBLE, most times no answer on the phone, on rare occasion when you get thru they'll hang up on you, on the VERY rare occasion you reach a living human it's almost impossible to understand what's being said. Even then, they can't do anything to help.

Crooked anti-consumer bank

Always sides with the merchant in disputes even if the merchant doesn't have any evidence of their claims.

Do not rely on Barclays to protect you

Drivalia, an Italian car rental company, charged me $883.85 for damages that were already documented as pre-existing in their own signed inspection report — and supported by my photos.
I alerted Barclays before the charge was posted and was assured it would be handled. Instead, they allowed the charge to go through.
I submitted clear evidence, received a provisional credit, and then had it reversed with the excuse that they “did not have the true nature of the dispute” — which is simply untrue.
Barclays ignored documented proof and failed to act even after being warned in advance. This is not a reliable dispute process.
As a result, this unresolved charge has damaged my credit score and cost me a loan approval.

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Dealing with customer service is like low crawling through broken glass. Closing the account was an uplifting experience that I highly recommend.

I was a very happy Barclays credit card holder. I had never been late on my account. Then in March my account credit balance dropped over $3500. This sudden occurrence of course devastated my credit so therefore I no longer want their credit card. That was terrible what they did to me and unwarranted. I would not recommend getting their credit card.

I am severing ties with both Barclays and Fever after an experience where I paid for tickets and received nothing in return, no ticket, no credit, no refund, and no meaningful recourse.

I followed Fever’s process to exchange my tickets. Their own representative confirmed the exchange had been initiated but could not be completed due to a system issue on their end. At no point was I told the exchange failed or that I needed to take further action. Based on that confirmation, I did not attend the original event.

Afterward, Fever refused to honor the exchange, refused to issue a refund, and took no responsibility for the system failure they acknowledged. They kept my money and delivered no service.

I escalated the matter through Barclays and provided full documentation, including the merchant’s own acknowledgment of the failed exchange. The dispute was still denied, citing lack of “merchant approval,” even though the breakdown occurred entirely within Fever’s system and was outside of my control.

This was a complete breakdown in accountability on both sides, the merchant failed to deliver or correct their error, and the card issuer failed to protect the customer despite clear evidence.

Again, I am severing ties with both Barclays and Fever as a result of this experience and will not do business with either again. Proceed with caution, if anything goes wrong, you may be left without recourse, even with clear documentation.

Barclays advertises sign up bonuses but hides critical details in the fine print.

They deliberately confuse people to avoid paying the bonuses.

Barclay bank with Jet Blue has been the worse experience I’ve ever had . I Have the Amex platinum and never have had never had an issue , from day 1 with this card I tried using it at the Home Depot and it declined for fraud , I unblocked the card and a week later I try using it again for a second time and it blocked it again for fraud . They make me send documents ie my social security , my drivers license a copy of a bill and now the excuse is that there legal team can’t aprove it because it’s a little blurry, mind you the only way to send the documents is via fax or mail and it takes another 7 business days for them to review the documents. This service is horrible and I don’t recommend this card to anyone if you can’t even use it when needed . As a general contractor that decided to use it on a daily basis due to the perks will make sure everyone knows how bad of a service is provided by this company.

V/R
Michael Santiago

Worst experience ever. I wish I would have googled this card before applying. I have a great credit score but I am being repeatedly asked for the same documents. I was actually approved and then they immediately locked my account asking for the same documents for the 3rd time. At this point I don’t think they even want to issue credit cards. I’ve been trying to obtain the card since Jan 31st and am finally giving up - keep in mind they immediately ran a credit report.

Tried Linking a second bank to this particular bank (Barclays) they immediately froze my account, rejecting online access. During a phone call, they stated the reason was that they need additional security information if I try to link a second account. They asked for Drivers license and a resent bank statement be emailed to them. That was a week ago. I called back yesterday (3/9/26) and they said they had not received my account yet, I said I wanted to close the account and they said I couldn't until my case was reviewed.

More than once I had to dispute a charge the most recent was in December, 2025. I had to cancel was reservation at a Holiday Inn. My wife had a leg injury that required her to be in a handicap accessable room. The hotel could not accommodate this request and when I canceled ,they refused to refund my money. Barclays (Jet Blue) was given all the information and facts. Dealing with the dispute team was a nightmare. Not sure they even did a review, I felt like they were reading from a script. I was denied assistance with my refund. They have more loyalty to the merchant than customer.

If I could leave a zero star review I would. This started from disputing a transaction which the vendor sent me the wrong item and refused to make amends. I disputed the charge and Barclays then asked for documentation to support my dispute. We live in the 21st century where credit card companies have websites that allow you to upload docs. Well, these morons don’t have an upload function on their site and require you to either mail or fax in the docs. Who the F has a fax machine these days?? So I called the CS numbers and was passed on from one Indian to another who couldn’t not speak proper English. Fast forward to finding a fax machine to send them copies of the emails (with pictures) sent to the vendor which properly documented the issue. I have no idea how the fax went over to them other than it was sent without error. I can bet their fax machine didn’t properly print out the pages or they were blacked out. As a result they DK’d the claim. All I can say is stay away from this bank at all cost.

I have found a fraudulent charge on my frontier airline credit card issued by Barklays bank. I reported it to Barklays. Than I received the letter says "We have completed our investigation and have determined the activity is valid based on documentation provided by the merchant." They did not attach any documents they received. I called them ask why you determine the charge is valid and what is the charge for? They told me that was a toll charge. I said I absolutely not possible to have the toll charge around the transaction date. I have asked them to provide some details such as what date and time I hit what toll(s). They told me to contact the merchant to get details. I said without the detail evident how do you determine the charge is valid? They ignored my question and eventually hang up on me. They 100% side with merchant. Don't use any credit card issued by Barklays and stay away Barklays.

Boy I am regretting after applying for this HYSA based on Online reviews. I already have an existing credit card with them through a retail company, GAP. I assumed opening a HYSA would just link to this existing account. After 2 weeks of multiple phone calls, constantly check online and phone app, the HYSA is still not linked to the existing username. Additionally, I had to change my passwords twice as part of the troubleshooting. I had a ticket # since day one, but have not received any updates to it either via phone call or email. On the 28th, I called and was told there were no updates to the ticket. Nothing. Not even conversations from previous relationship managers (aka customer support). Also, it seems their Relationship Managers are all overseas based on their accents? I have decided to close this account. Wouldn't you worry if you have no access to your account? The incompetency is ridiculous.

The level of incompetency at accomplishing what should be simple technical issues is beyond belief.
They purchased GM Rewards card from .Marcus bank and apparently it was too difficult to carry over existing auto pay settings, so now am hit with 2 months of late payment. I've never had a late payment with anyone, that's what autopay is designed for except Barclay found it too difficult to carry it over when they decided to purchase this product from Marcus bank.