CardTrader Reviews 1,843

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as fantastic and reliable, highlighting the efficiency and ease of the overall experience. Many appreciate the concept of consolidating orders to save on shipping costs, and the customer service team is frequently described as helpful, responsive, and understanding, providing excellent support for various issues. However, some people mentioned dissatisfaction with the delivery times, noting that shipping can be very slow and sometimes exceeds the indicated timeframes. A few customers also reported unexpected or poorly advertised shipping fees, which led to frustration. There were also occasional issues with orders being lost or cancelled, and some reviewers felt that communication regarding order status could be improved.

What people talk about most

Service

Customers consistently note positive experiences with service, particularly praising the "CardTrader Zero"... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers appreciate the consolidated... See more

Product

Users describe ambiguous interactions with product. Many reviewers express dissatisfaction, citing issues... See more

Customer service

Consumers have mixed experiences with customer service. Many reviewers praise the support for being fast,... See more

Order

People report ambiguous experiences with order. Many customers express frustration with long waiting times,... See more

Based on these reviews

Rated 4 out of 5 stars

Sería genial contar con un buscador de cartas dentro de las compradas por CT Zero. Cuando tengo dudas de si ya he comprado alguna carta, tengo que mirar una por una en toda la lista. It would be grea... See more

Rated 4 out of 5 stars

Cardtrader Zero works well when your order is finally processed and shipped. The service itself is reliable. However, the main downside is speed. The whole process takes too long. Also, there sho... See more

Rated 4 out of 5 stars

Website is well made and user friendly. Customer support answered quickly and help solve my issue. Cardtrader Zero concept wasn’t clear for me, despite reading everything I could beforehand. After... See more

Rated 4 out of 5 stars

Overall a great platform, prices of single cards are higher on average than on other platforms, but with the zero service I saved a ton of money on shipping. One shipment got lost in the mail, bu... See more

Rated 5 out of 5 stars

The service is fantastic, the idea is great. I've had multiple orders come without a hitch and support had always been helpful and responsive to my needs. As long as you're ok with waiting a lit... See more

Rated 4 out of 5 stars

The search tools are pretty straight forward. I found (most) of what I was looking for fast. As per the shipping rates, as I live in south america they tend to be on the higher end coming from the st... See more

Rated 5 out of 5 stars

Card Trader has one of the best support teams I have ever contacted. I bought some cards some days ago, they sent them over UPS. When my package reached to Mexico, their facilities got cought on f... See more

Rated 5 out of 5 stars

The whole concept is great! I love how easily everything works and how safe you feel ordering. Control over every card, efficiency great communication. Website is so clear and you have so many po... See more

Rated 5 out of 5 stars

Es la segundo o tercera vez que compro en cardtrader y la verdad que me parece una web perfecta. Es muy sencillo crear tus listas de cartas, seleccionar versiones , estado etc y con el servi... See more

Company replied

Rated 4 out of 5 stars

I loved shopping with this service, it was even better since I managed to add more cards to my order that I had forgotten. I only wish it was simpler to chose other versions of a card just so that I c... See more

Rated 4 out of 5 stars

I like the premise of shipping all the cards to one place then sending it to me in one package. I also like the search functionality and how you can list out every version of the card easily. 4 star... See more

Company replied

Rated 4 out of 5 stars

I can find a lot's of cards, low cost and low shipping cost. Your trade zero is good but shipping time are very very slow,more the indicate, the cards are trade tout many time before final destination... See more

Rated 5 out of 5 stars

The process with Card Trader is very smooth as a buyer. Had in 3 years only minnor issues and one was my fault, the solution of the problem came in 24 hours without hesitation. For me is highly com... See more

Rated 4 out of 5 stars

I made the purchase using CardTrader Zero and received all the cards. The only problem is that I didn't know why the cards that didn't arrive didn't arrive. The information provided on the website cou... See more

Rated 5 out of 5 stars

I’ve had an amazing experience with CardTrader. Their team went above and beyond to support me when I faced an issue with a recent order. They carefully checked my cards, prevented me from a poten... See more

Rated 5 out of 5 stars

Cardtrader Zero experience was great. Great app to manage everything from selection to ordering cards. Cardtrader Zero is a fantastic idea. Let's see if the order and everything else get processed wel... See more

Rated 5 out of 5 stars

Made a wrong order (a lot of cards in a language I yet do not master) and emailed them what to do. Two days later all the purchased incorrect cards were deleted from my purchase and the amount was tra... See more

Rated 5 out of 5 stars

The idea of a warehouse of card and clearing the client from the hassle of getting different providers into one place is just genius. Is a very robust way of buying from many people and getting one sh... See more

Rated 5 out of 5 stars

Absolutely awesome service! I used card trader zero, and once all the cards had been collected by the stall, it only took one day and I had them in my hands. Great customer service too, definitely rec... See more

Rated 5 out of 5 stars

CardTrader Zero is a great way to buy MTG Cards for the Pauper format in bulk. Packaging is great. When I had a problem because I missed to pick up a package, I received excellent customer support to... See more

Rated 5 out of 5 stars

I was able to make sure shipping costs were lowest it could be without needing to worry about if I was going to receive it on time. The prices are all over the place but that is more of the market pl... See more

Rated 1 out of 5 stars

Their card trader zero thing seems brilliant, but there's an undisclosed fee for shipping it to your own home. which is not in the "here's how much the cards would be" - I would have NOT ordered i... See more

Company replied

Rated 5 out of 5 stars

I ran into issues concerning being logged out of my account and received help from their customer support within 48h. Got valuable help from Donny, couldn't recommend this service enough. Perfect for... See more

Rated 5 out of 5 stars

Early on I had my doubts but after working with Donny and Marc. There continued communication and attention to by orders have left be a believer in CardTrader. I will continue to utilize this platform... See more

Rated 5 out of 5 stars

It takes a bit of time to deliver but the cardtrader zero service is so cool. You can add so much cards anytime and whenever you want, you can ask for delivery. It's easy to use. The cards are well pr... See more

Rated 5 out of 5 stars

I bought some cards on this website: some of then regularly arrived; others didn’t and they cancel the order and refill a wallet on my profile. I must buy new cards to use this credit. I haven’t try t... See more

Rated 5 out of 5 stars

It´s very user-friendly; everything arrives in the exact condition specified by the seller. Best of all, you pay the exact price listed for the card.

Rated 5 out of 5 stars

Support team keep their promises even if its not favorable for them. Always helping the customer, the best service for buying tcg products. 100% recommended

Company replied

Rated 1 out of 5 stars

I've had various issues with card trader. From incorrect cards being sent through card trader zero, as well as them not being able to find replacements when ordered through zero, to literally months o... See more

Rated 5 out of 5 stars

A very pleasant experience. The service is wonderful. We appreciate that they are always on top of emails, which has been very helpful on occasions when we needed to communicate with them. Support

Rated 5 out of 5 stars

Easy, effective way to buy your MTG singles. Not the cheapest way, but definitely the most easy one! Streamlined shopping experience, also.

Rated 5 out of 5 stars

Fun to sell and transactions are smooth. Listings are easy to upload even with photos and all the details . Customer support is tremendously fast and very friendly. All in all a happy Pokemon TCG tr... See more

Rated 5 out of 5 stars

I was very happy to go to one place and get the cards I needed without having to search through multiple vendors and having to pay multiple shipping charges.

Rated 5 out of 5 stars

The best platform for international purchases. The protection provided by the platform for incorrect cards or discrepancies in orders is very important. The CardTrader Zero system is the best s... See more

Rated 5 out of 5 stars

Customer service is perfect. I made an order mistake and they swiftly solved it without a hustle and I got an immediate money back.

Rated 5 out of 5 stars

It was real easy to shop for mtg singles, optimization feature is very clutch to save money and get the cards people is missing!

Rated 5 out of 5 stars

The best thing about this company is the personal feedback that is offered by an actuall person, they tried to solve a very specific issue with my order that had to do with my country's postal service... See more

Rated 5 out of 5 stars

I have been purchasing with them from 3 years ago. Their customer service is great. They really care for the clients orders to be completed and fulfilled and you can find items with a very nice price.... See more

Rated 1 out of 5 stars

Absolutely the worst customer service I have ever received. Every time I have needed assistance they take over a week to respond, for urgent matters as well. They provide informal means of communicati... See more

Rated 5 out of 5 stars

The support is always very nice and respond very very quickly, I want to thank Beth who helped me throughout my request, resolving all the issues I encounter.

Rated 4 out of 5 stars

I was a little confused about the layout like there were two different add to cart icons I think I got it but either way sorted it out at checkout

Company replied

Rated 5 out of 5 stars

It was my first order using Zero and the experience has been full positive. So i'm waiting to recieve the second one 😂...

Rated 5 out of 5 stars

I'm from a far away country so I have problems buying cards, but CardTrader made my life much easier, very good

Company replied

Rated 5 out of 5 stars

Its the best place to get cards that I can't normally get in my country. I also had some issues with UPS but a support agent named Martha really helped me out and made sure my cards got to me safely.... See more

Rated 4 out of 5 stars

Very easy to use and clear website. Great idea the cardtrader zero / zero-1-day service. Great that we can pay with PayPal. I'd suggest only a filter to select: language of the card, country of the... See more

Company replied

Rated 1 out of 5 stars

I paid 88$CAD of shipping and fees for a 245$ 17 cards order. Innitial 8$ shipping to warehouse, than 53$ UPS (registred no choice over certain amount) and 27$ import charges. Support told me I can't... See more

Rated 1 out of 5 stars

I made a complaint here about how long it's been taking for my order to arrive and they pinned on brazillian customs, which is fine, I know they've very rigid procedures, but now they closed my purcha... See more

Company replied

Rated 1 out of 5 stars

Ridicolous waiting times for Cardtrader Zero. Cards have been sitting in their warehouse for 2 weeks waiting to be evaluated and ready to be shipped. Customer service is to laugh for, offers zero so... See more

Rated 1 out of 5 stars

Took weeks to respond to simple queries. Only responded to contact after we threatened to cancel order. The refund we had to arrange ourselves by ‘withdrawal’. Completely ridiculous waiting times for... See more

Rated 1 out of 5 stars

The free shipping costs are a lure. They grab all cards you need from all sellers and made them ship to their warehouse (and they made the seller PAY for the shipping !), then, after a LOOOOONNG tim... See more

Company replied

Rated 1 out of 5 stars

Cardtrader protects sellers who deal in bad faith - I've had several orders cancelled over the last year because of one excuse or another, but it always happens to be when the price has gone up on... See more

Rated 5 out of 5 stars

Made already over 20 purchases, every time it’s been a perfect service, fast delivery, all great and super consistent

Rated 5 out of 5 stars

Excellent customer service. They were able to respond quickly and resolve my issue professionally. The products always come safe and not damaged.

Rated 5 out of 5 stars

I’m still waiting for the delivery, but if I have to tell about the website experience, I’m more than happy to tell you that it was easy to find what I need and the site was very helpful with all the... See more


Company details

  1. Game Store
  2. Trading Card Store

Written by the company

Buy and sell collectible game cards, like Magic, Pokèmon, Digimon and Yu-Gi-Oh.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

All In One Place

I was very happy to go to one place and get the cards I needed without having to search through multiple vendors and having to pay multiple shipping charges.

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

Good, but Slow

Cardtrader Zero works well when your order is finally processed and shipped. The service itself is reliable.

However, the main downside is speed. The whole process takes too long. Also, there should be many more status updates so you're not left wondering where your order is.

It's a good service that needs to be faster and communicate better.

December 9, 2025
Unprompted review
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Rated 1 out of 5 stars

As a buyer probably great, seller not been good at all

As a buyer probably great. As a seller in the CT Zero scheme (which is a fantastic idea by the way) absolutely awful. Customer service is barely existent and that is not acceptable in a format like this. It makes it impossible to build up a business, I was hoping to expand what I do on Card Market to Card Trader but after not being able to ship one card and informing customer service asap, and continuing to inform them what was happening, I got referred to my allocated agent who wasn't responding so try the main email and still no response, then they keep sending set messages asking for the card you can't ship and then putting your account into suspension all because they ignore what they tell you. What a shame. Customer service way too slow. It will harm the selling experience a d the sellers potential customers. Will stick to card market thanks.

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Good customer service

Made a wrong order (a lot of cards in a language I yet do not master) and emailed them what to do. Two days later all the purchased incorrect cards were deleted from my purchase and the amount was transferred to my wallet. Really helpful customer service!

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Hidden Fees, Cant cancel

Their card trader zero thing seems brilliant, but there's an undisclosed fee for shipping it to your own home. which is not in the "here's how much the cards would be" - I would have NOT ordered if I saw this

After I placed my order, I also learned that this preferred system cannot accept any cancellations or modifications. So now I'm just stuck. I either have to pay their ridiculous extra fee or just lose the money and the cards :)

I feel misled and the service misrepresented. Bought 42 worth of cards and have to pay 22 to even get them.

November 29, 2025
Unprompted review
CardTrader logo

Reply from CardTrader

Hi Sophie,
we’re sorry to hear about your experience and we are always committed to supporting our customers in the best possible way.

We attempted to contact you through the tools provided by Trustpilot in order to collect the information needed to assist you, but unfortunately we did not receive any response. Without these details, we are unable to verify the case or take concrete action.

That said, we remain fully available to help you. We kindly invite you to reply with the requested information or to contact us directly through our official channels, so we can review the situation and work towards a solution.

Best regards,
The CardTrader Team

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Rated 4 out of 5 stars

Good service!

Good service!
Not enough language available for MTG cards compared to the main other web seller

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Cardtrader Zero experience was great

Cardtrader Zero experience was great. Great app to manage everything from selection to ordering cards. Cardtrader Zero is a fantastic idea. Let's see if the order and everything else get processed well, but it's been a great experience so far.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Big Scam especcially if you are a…

Big Scam especcially if you are a seller.

November 23, 2025
Unprompted review
CardTrader logo

Reply from CardTrader

Hello,
we’re sorry to hear about your experience and we are always committed to supporting our customers in the best possible way.

We attempted to contact you through the tools provided by Trustpilot in order to collect the information needed to assist you, but unfortunately we did not receive any response. Without these details, we are unable to verify the case or take concrete action.

That said, we remain fully available to help you. We kindly invite you to reply with the requested information or to contact us directly through our official channels, so we can review the situation and work towards a solution.

Best regards,
The CardTrader Team

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Rated 1 out of 5 stars

admin cancelled order without my agreement

I ordered a card that is in high demand and the seller tried to cancel the next day, the card has already risen over 10 euros over night so obviously i declined the request. Another day later i saw that an admin just cancelled the order without my agreement. This is a TERRIBLE way to treat your buyers and i would highly recommend to never use this pathetic website

November 19, 2025
Unprompted review
CardTrader logo

Reply from CardTrader

Hi Julian,
we’re sorry to hear about your experience and we are always committed to supporting our customers in the best possible way.

In this specific case, the seller has left the platform and was therefore suspended. As a result, the direct order was cancelled.
We’d like to confirm that the amount paid is still available on our platform: you can use it for new purchases or withdraw it at any time.

For future orders, we would also like to suggest CardTrader Zero, a system designed specifically to prevent situations like this. If a seller is unable to ship your item, we automatically arrange a replacement at no extra cost to you—any additional expenses are covered by the original seller.

We sincerely hope to see you shopping with us again soon.

Best regards,
The CardTrader Team

Rated 1 out of 5 stars

Dismissed my ask and details and told…

Dismissed my ask and details and told me to be patient. They have tracking for ups and all that has been done is the label has been printed. The support person told me has been shipped and when asked to confirm i was told be patient, after a month of waiting and several months of the cardds to arrive to the warehouse. No response back after a rather irritated response from an email sent to me quoting their TOS and telling me to be patient. All i asked for was visbility on my package being dropped off as all the tracking has said for a month is "printed label" no dropoff or anything on a pile of cards around 100 bucks. It isn't the cost, just the straight ignoring of my issue when askinng general questions of confirming the dropoff. This is also my very first package from them, I would not recommend their service if the support response is to just quote TOS and say be patient.

November 1, 2025
Unprompted review

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