Sería genial contar con un buscador de cartas dentro de las compradas por CT Zero. Cuando tengo dudas de si ya he comprado alguna carta, tengo que mirar una por una en toda la lista. It would be grea... See more
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Company details
Written by the company
Buy and sell collectible game cards, like Magic, Pokèmon, Digimon and Yu-Gi-Oh.
Contact info
Italy
- cardtrader.com
Replied to 31% of negative reviews
Typically replies within 2 weeks
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Great and consistent quality
Made already over 20 purchases, every time it’s been a perfect service, fast delivery, all great and super consistent
All In One Place
I was very happy to go to one place and get the cards I needed without having to search through multiple vendors and having to pay multiple shipping charges.
It was my first order using Zero and…
It was my first order using Zero and the experience has been full positive. So i'm waiting to recieve the second one 😂...
It was easy and great for what I was…
It was easy and great for what I was looking for!!
Good, but Slow
Cardtrader Zero works well when your order is finally processed and shipped. The service itself is reliable.
However, the main downside is speed. The whole process takes too long. Also, there should be many more status updates so you're not left wondering where your order is.
It's a good service that needs to be faster and communicate better.
The fact that all the cards get to a…
The fact that all the cards get to a specific location and they are reviewed and then sent together is the most genius idea ever, I love this place.
As a buyer probably great, seller not been good at all
As a buyer probably great. As a seller in the CT Zero scheme (which is a fantastic idea by the way) absolutely awful. Customer service is barely existent and that is not acceptable in a format like this. It makes it impossible to build up a business, I was hoping to expand what I do on Card Market to Card Trader but after not being able to ship one card and informing customer service asap, and continuing to inform them what was happening, I got referred to my allocated agent who wasn't responding so try the main email and still no response, then they keep sending set messages asking for the card you can't ship and then putting your account into suspension all because they ignore what they tell you. What a shame. Customer service way too slow. It will harm the selling experience a d the sellers potential customers. Will stick to card market thanks.
Good customer service
Made a wrong order (a lot of cards in a language I yet do not master) and emailed them what to do. Two days later all the purchased incorrect cards were deleted from my purchase and the amount was transferred to my wallet. Really helpful customer service!
Customer service is perfect
Customer service is perfect. I made an order mistake and they swiftly solved it without a hustle and I got an immediate money back.
My experiences with CardTrader have…
My experiences with CardTrader have been very positive so far and make me feel comfortable & confident as their customer now and into the future!
Regards,
Nick
Hidden Fees, Cant cancel
Their card trader zero thing seems brilliant, but there's an undisclosed fee for shipping it to your own home. which is not in the "here's how much the cards would be" - I would have NOT ordered if I saw this
After I placed my order, I also learned that this preferred system cannot accept any cancellations or modifications. So now I'm just stuck. I either have to pay their ridiculous extra fee or just lose the money and the cards :)
I feel misled and the service misrepresented. Bought 42 worth of cards and have to pay 22 to even get them.

Reply from CardTrader
Good service!
Good service!
Not enough language available for MTG cards compared to the main other web seller
Cardtrader Zero experience was great
Cardtrader Zero experience was great. Great app to manage everything from selection to ordering cards. Cardtrader Zero is a fantastic idea. Let's see if the order and everything else get processed well, but it's been a great experience so far.
Big Scam especcially if you are a…
Big Scam especcially if you are a seller.

Reply from CardTrader
So far all good
So far all good, I will update review after delivery
admin cancelled order without my agreement
I ordered a card that is in high demand and the seller tried to cancel the next day, the card has already risen over 10 euros over night so obviously i declined the request. Another day later i saw that an admin just cancelled the order without my agreement. This is a TERRIBLE way to treat your buyers and i would highly recommend to never use this pathetic website

Reply from CardTrader
Dismissed my ask and details and told…
Dismissed my ask and details and told me to be patient. They have tracking for ups and all that has been done is the label has been printed. The support person told me has been shipped and when asked to confirm i was told be patient, after a month of waiting and several months of the cardds to arrive to the warehouse. No response back after a rather irritated response from an email sent to me quoting their TOS and telling me to be patient. All i asked for was visbility on my package being dropped off as all the tracking has said for a month is "printed label" no dropoff or anything on a pile of cards around 100 bucks. It isn't the cost, just the straight ignoring of my issue when askinng general questions of confirming the dropoff. This is also my very first package from them, I would not recommend their service if the support response is to just quote TOS and say be patient.
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