Carecentrix Reviews 

My experience with CareCentrix has been extremely frustrating, and more than a year later, I am still trying to resolve the situation.

After receiving unexpected CPAP-related charges, I contacted CareCentrix to dispute the balance and understand how the charges had been calculated. To their credit, they reviewed my concerns and provided a written response. However, what was most frustrating was that their response confirmed many of the issues I had raised while still leaving me responsible for the balance.

According to their February 25, 2026 response, my CPAP equipment was set up on August 27, 2025. They also documented that the provider submitted 10 additional claims on December 24, 2025, including claims for the August CPAP rental, September CPAP rental, October CPAP rental, November CPAP rental, the humidifier, and other CPAP-related supplies months after my original setup date. They specifically acknowledged my concerns regarding the timing of these submissions and the resulting billing delays.

What stood out most to me was that CareCentrix specifically acknowledged that I was "relying on information provided by Aeroflow Healthcare regarding my expected financial responsibility." They also stated that they had "made outreach to the servicing provider regarding the email communication" I referenced.

As a patient, those acknowledgments mattered because they confirmed that the concerns I raised were legitimate and warranted investigation. They recognized that I had relied on information provided before receiving the equipment, and they recognized concerns about how and when claims were submitted. Yet despite those findings, the outcome never changed. I was still held responsible for the charges.

What makes this especially frustrating is that patients generally do not choose whether CareCentrix is involved in their care. They are part of the process established by the insurance company, and patients reasonably expect them to help resolve questions and concerns when billing disputes arise.

As a patient, I was left wondering what purpose the review process served. If CareCentrix acknowledged concerns regarding delayed claim submissions, acknowledged that I relied on information provided by the supplier regarding my expected financial responsibility, and contacted the supplier regarding those communications, I expected those findings to carry more weight in the resolution process. Instead, I was left with essentially the same outcome and an unresolved dispute.

I also believe patients should be able to trust that when equipment suppliers collect insurance information, verify benefits, and communicate expected costs, that information is accurate and complete. When concerns arise about those communications, patients need more than an explanation of why a balance remains due. They need meaningful assistance in determining what happened and whether the charges were presented accurately in the first place.

Instead, despite acknowledging the circumstances surrounding the billing and communications, CareCentrix ultimately maintained the balance and offered only a one-time 10% courtesy adjustment.

The result is that I was left dealing with a balance that eventually exceeded $1,200, collection activity, countless hours spent gathering records and documentation, and an ongoing dispute that remains unresolved today.

What disappointed me most was not simply receiving an unexpected bill. It was that CareCentrix acknowledged my concerns regarding delayed claim submissions, acknowledged that I relied on information provided by Aeroflow regarding my expected financial responsibility, and stated that it contacted the provider regarding those communications. Yet in the end, I was still left to deal with the financial consequences on my own.

What should have been a straightforward CPAP setup turned into months of billing questions, disputes, document collection, and efforts to understand how charges I never expected to owe were ultimately assigned to me.

For anyone dealing with a similar situation, keep copies of every document, email, statement, and communication. You may need them.

This company is shameful. And I don't say that lightly. I'm surprised that Blue Cross Blue Shield associates with them. They seems to create obstacles, not follow through, not answer, etc in the hopes that the patient will get frustrated and give up. My 89 year old dad had heart surgery 5 weeks ago. His doctor authorized a new one at that time. Carecentrix said there were billing issues that suspended his account, so we paid that bill nearly a month ago and were assured the account suspension would be lifted within a couple of days. That was 23 days ago and they claim that no one asked for the suspension to be lifted. I am now awaiting a callback from a supervisor. My dad has called several times recently and gotten no where. They are causing him significant stress and denying him medical equipment necessary to heal from a major operation. As I said, I would NEVER choose to work with this company.

BEWARE of these Thieves !!!

CareCentrix :

Is the WORST THIRD PARTY BENEFITS
MANAGER Company

FOR BLUE CROSS BLUE SHIELD

SYCAMORE PARTNERS ACQUIRED THEM FROM WALGREENS
CARECENTRIX IS THE WORST COMPANY TO LET THEM MANAGE YOUR DURABLE MEDICAL EQUIPMENT,
YOUR HOME HEALTH AND OTHER SERVICE

THERE CUSTOMER SERVICE IS A SCAM, IRREPONSIBLE, THEY ONLY CARE IS TO FRAUD THE PEOPLE OF THERE MONEY !!!

I was sent three cartons of medical supplies and 2 months later was sent an $1,100 bill. Nobody called and told me that I would be receiving a bill for this product. I have been called multiple times about it and explained to them that I didn't authorize these charges and I'm not going to be able to pay for it. I also commented on how the pharmacy normally wouldn't even put through a prescription for over $50 without notifying me, how could they send $1100 worth of something without asking if I wanted it? I would have refused it. Now they're threatening to put me into collections. I shouldn't be responsible for this because I didn't authorize it, they can't just spend my money and nobody is doing anything to work with me on this, all they're doing is calling me and asking me to make a payment. Beware when getting anything from this company and check with your insurance prior to and see what your responsibility is going to be, because they're not letting you know ahead of time!!!

Review in English

Very bad experience with CareCentrix.
I call to ask about my balance before making a payment, and they tell me a specific amount that I pay. Later, I get another bill, and they say my payment was applied to a different month.
Their billing process is confusing and dishonest, and customer service does not take responsibility. I would not recommend this company — they need to improve their communication and accuracy with patients.