Care Club Reviews 

Professional engineer, perfect work and very quick service.

March 2025, Had a leak on my boiler, the Careclub team sent an engineer out. He tried to fix the issue but found he needed a part. Ordered the part and a few days later came to fix it. After he left had a problem with the boiler tripping out, without a boiler for 4 days (Cold days with kids in house), when they eventually came again they sent a young lad who seemed a little green. He did something to the boiler, then left. When we started to use the boiler again, there was a smell of burning. So we stopped using the boiler and called them again. A different guy came out and said whatever the boy did, burned the boiler out. I complained to Careclub and they said, they can give us a good deal on a new boiler. £4000.00! I promptly contacted a local plumber to quote me He offered me a higher rated boiler larger output guaranteed work and 5 year guarantee for £3500.
Then to add salt to the wound, when I tried to cancel careclub, they threatened me, because I was still within the contract period and if I didn't continue paying, they would take legal action. Stay well away from these criminals!

I had asked for a technician to do some plumbing in my home and the company sent me someone within 24 hours! Very impressive. The service was first class and the plumber was very efficient and friendly. The work was completed within an hour and I was more than pleased with the result.

We cannot ,say thankyou enough for the service🎉 that we have received ,We called with a plumbing situation ,And we were helped very quickly and kept updated by the lovely Service Team at Care club 😎👍,Our Engineer was Prompt and his work completed to 5 star😎👍 ⭐️,We are really happy with our 10 years + with care club 🎉 ,and look forward to more years with a Great Company Thanks For helping to look after our Property & Us 👍😎

Good worker very friendly and helpful

The engineer was early and really pleasant. He did a good job and got everything done in a timely manner. Really happy with service again

The engineer came out the day after we reported the problem. He even phoned to let us know when he would be with us on the day.
He repaired the U bend with very little fuss and leaving no mess behind.
Would recommend Care Club to anyone.

Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took the time to explain the solution. We were kept informed at every step regarding his arrival.

Took over 2 weeks to get my toilet flush. Phoned up on 16th July was told they couldn't come until the 21st of July July then told on the morning should of come there wasn't anyone to come as the workmen had phoned in sick and it would have to rebook for them to fix it which it was arranged for 24th July where a lovely gentleman came out but was very apologetic that he could only do a temporary repair as a new part was needed and he didn't want to leave a wheelchair user without a toilet and he would or the part right away and it should be here the following monday/Tuesday. Still had arrived on the Wednesday so phoned to see where it was to be told it still hadn't arrived and didn't know when it would arrive or fitted it i told them was discusting to have to wait this long especially as a wheelchair user and I certainly wouldn't be recommending Care Club to my friends in the future. Finally it was fixed on the 30th july by the gentleman who came the first time a extremely unhappy customer.

Great service from Care Club
Helpful, knowledgeable & kept me updated every step of the way

Although the plumber was a little after the scheduled timeline he was really friendly and efficient. Done within the hour gave us lovely feedback with regard to the job he carried out for us. He was a great advert for Rightio Plumbers and the care club. Worth the monthly outlay for peace of mind. Yes it was worth it!

Service was prompt, very pleasant technician.
Service completed.
Office staff also pleasant and very helpful.
Spares needed were ordered and fitted 24 hrs later

Very happy with the Service.

efficient approach by engineer who was caring, helpful and valued the customer

Prompt arrival; a very keen young engineer that provided an extremely thorough boiler service. please send him again next time.

Good experience and quick response

Easy to make appointment at a convenient time.
Advance notice of exact time within allocated time slot. A friendly , efficient and courteous engineer. Tidy worker, job completed in a timely fashion. Thank you

Excellent service throughout. The initial phone call was handled very well, with a timely appointment scheduled the next day with a sensible time slot. At the appointed time, Bill, the electrician, was superb. It was one of the best service experience in a long while.

This company only sends you one email before automatically renewing your policy which ties you to a contract for 1 year. They don't send any reminders or other notifications that the price is increasing. They do not respond to your emails, chatbot messages or letters you send them but are very quick to send you threatening letters and texts. I do not recommend them at all. They're all about getting your money.

Although I had bought the wrong toilet seat, so it wouldn't fit without moving the toilet.
Joseph was quite prepared to go and buy a new seat that would fit my toilet, and proceeded to fit it in place so effortlessly.

thank you so very much