Care Club Reviews 

1,604
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite engineers who arrive promptly at the property and resolve plumbing, heating, or electrical issues efficiently. People also appreciate the incredibly helpful support team, easy contact methods, and the smooth booking process from the initial call right through to completion. Some reviewers were not happy with communication difficulties, reporting long wait times to reach customer service by phone and struggling to get timely updates. Others also mentioned occasional missed appointments, scheduling conflicts, or unexpected delays when waiting for technicians to return with necessary replacement parts.

What people talk about most

Service

People report positive experiences with service, highlighting prompt responses and efficient problem... See more

Staff

Customers had positive experiences with staff, highlighting that engineers and representatives are... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide variety of experiences. On one hand,... See more

Response time

Users describe ambiguous interactions with response time, experiencing a wide split in service quality. While... See more

Customer communications

Reviewers express mixed feelings regarding their attempts to contact the company, highlighting both prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Care Club are always there when you need them. The phone is always answered promptly and a date arranged in a very reasonable time scale. Their representatives are friendly. helpful and very professi... See more

Rated 5 out of 5 stars

Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took... See more

Rated 5 out of 5 stars

A lovely man came & fixed our leaky toilet. He immediately found the problems & fixed them professionally and quickly. Polite , respectful of the property & did a great job

Rated 5 out of 5 stars

We had two plumbing problems including our downstairs toilet which we had to switch off as it continued to flush non-stop. We contacted Careplan who sent a plumber to analyse the problems. We had to... See more


Company details

  1. Insurance Agency

Written by the company

When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,604)

512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Good job done

Engineer was polite, friendly and did his stuff without fuss. Fortunately he was slim enough and flexible enough to get into the space under the bath, which was far too difficult for me.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Great job. It thought being a simple leaking, then found a broken pipe segment behind the wall. The engineer took an extra length of effort to repair the broken pipe before installing the new tap. Job very well done.

May 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Totally brilliant

Totally brilliant. Engineer arrived promptly, and fixed my leaking toilet.
Excellent service from call out to final repair. Many thanks to all.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing company

What an amazing company. As soon as I reported the job, they give me a time for someone to come out. He arrived on time and sorted my job out in 15 minutes. I pay monthly for this service and I have to say, it's worth every penny. Really fantastic customer service. And that is rare these days!

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Engineer Owen Bailey

The experienced engineer, Owen Bailey, worked very hard to resolve the difficult and complex problem with my gas central heating system over five-and-a- half anxious days . This required perseverance and intelligence. He was also considerate in ensuring my personal safety throughout the job.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

We had two plumbing problems fixed

We had two plumbing problems including our downstairs toilet which we had to switch off as it continued to flush non-stop.
We contacted Careplan who sent a plumber to analyse the problems. We had to wait several days but the same plumber returned today and quickly mended both problems. Thank you Careplan and the plumber involved.

May 2, 2026
Unprompted review

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