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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated store staff for being extremely helpful, polite, and genuinely knowledgeable when helping people choose the right mobility equipment. Many buyers also deeply appreciate the remarkably fast delivery times and the professional, careful installation services provided by the friendly delivery team. Some reviewers were not happy with occasional difficulties reaching customer support over the phone and experienced frustrating communication delays regarding product queries. A few customers reported receiving items with unexpected mechanical faults or finding that specific products ultimately did not suit their personal medical needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that team members are consistently helpful,... See more

Product

Clients share positive opinions on product quality, noting that items like scooters, strollers, and chairs... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the helpful, courteous... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive remarkably fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend CareCo. My recent experience with them was exceptional. I had a recent problem with my scooter. I received a phone call from William who was very sympathetic and understa... See more

Rated 5 out of 5 stars

I urgently needed a wheelchair at a reasonable cost. Initially, I was led to believe that the model I was interested was not available but Marie, at the Peterborough branch, wasn't taking no for an an... See more

Rated 5 out of 5 stars

prompt responses. extremely polite. helpful advice. acted quickly on agreed matters.performed what they said they would. A dubious situation was sorted and cleared satisfactory in one day.

Rated 5 out of 5 stars

I visited Careco in Brighton BN15 and was met by Katinka Hobers. What a lovely lady, so very helpful and knowledgeable. She spent a lot of time looking at the best options of purchasing a... See more


4.4

Excellent

TrustScore 4.5 out of 5

126 reviews

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4.4

All reviews

(126)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

4 hours ago

4 hours ago
NEW
Peter was extremely helpfuĺ extremely knowledge about the mobility scooter mum tried out didn't fill pressured in to buying one.. would recommended Careco thanks Peter from Helen and carole. Filton Bristol branch..

August 2, 2022
Unprompted review
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Rated 5 out of 5 stars

I had the pleasure of speaking with Ms…

I had the pleasure of speaking with Ms Bonnie French following my recent experience at the Hayes store she was very apologetic and restored my faith in Care Co just as seen on TV she even gave me a discount which I did not ask for Careco can be proud to have her as an ambassador and I personally thank her very much for her support

May 9, 2022
Unprompted review

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