caredge.com Reviews 276

Jerry was fabulous - speedy response times, was incredibly clear about the process and his role within it, listened to my requests, and walked me through interactions with the dealership. He found the exact car I was looking for in less than 3 days at significantly less out the door cost - incredible! Thank you so much, Jerry. Highly recommend this service!

Excellent service overall from Caredge. It was a great working experience with Mr.Jerry Kramer. Jerry demonstrated excellent knowledge of the auto industry, coordinated the complete sales process and made it completely seamless and easy for me to be able to the get the car of my choice in record time. Greatly appreciate Jerry's support and the service provided by Caredge. Highly recommended.

The insights, website and podcasts were instrumental in helping me get a great deal! I signed up for the Car Edge Pro to take advantage of the AI negotiations tool as well as the the pricing/ cost information which was all very helpful. I got a great lease deal on a 2026 Honda CRV Sport L hybrid at$529/mo 36 mos/45k miles, and couldn’t be happier.

I decided to use Caredge Concierge service and had Joe H as my agent. I had decided to go with a Ford 2025 Ford Expedition as I was happy with my 2015 Ford Expedition for the 10 years I owned it. My reason for using Caredge is that I didn't want to do the research in finding the best vehicle at the best price. I'm not great at negotiating, I just wanted to know I was getting the best price, a big piece of mind for me. After reviewing a few vehicles already on car dealer lots I learned that I would be able to achieve the best price by ordering the vehicle exactly as I wanted, not with dealer add on's that jack up the price for stuff I really didn't want. Joe H was able to negotiate a deal with a local dealership and it was a hands off process for me. I plan to use Caredge Concierge in the future.

I signed on to CarEdge about a month ago. Spent some time getting comfortable with the app. Well today, with the qualified assistance of CarEdge Pro, I negotiated a better than fair market deal for a 2023 CPO Subaru Crosstrek with 21,135 miles. The deal included a 6 year 100,000 mile extended engine and drivetrain warranty. I pick up the car next week.
CareEdge Pro did the heavyifting. My wife and I satback and reaped the benifits. Thank you CarEdge 😊

The concierge service saved me dozens of phone calls, exhaustive searching. My rep was courteous, concise, helpful, and understanding. I was able to purchase a gem of a used minivan, with very little trouble to myself, which was a great relief. He helped me crystallize my choice of vehicle, and then did the legwork for me, and it was exactly what I wanted because he removed (what to me are) the odious parts of buying a vehicle.

I delt with Josh the concierge agent assigned to me he was patient caring explained every step to me and made me feel i had a trusted friend working on my behalf to get the best deal i can possibly have.I will recommend caredge and Josh to all friends good job keep it up .

Caring friendly staff. Made buying a car so much less stressful. Saved money, saved time.

I worked with two different people from Car Edge and the prices were not any cheaper than I could find myself. I would not recommend this service.

I had a fantastic experience with caredge concierge service. With Joshua handling the negotiations and trade-in . He was able to find my dream car quickly.
A 2022 RX350 with only 18,000 miles.for a great price.
I haven’t been this happy in a long time.
I highly recommend Car Edge.

Allan S

Thanks to the CarEdge Concierge service, I'll never need to face another car salesperson ever again. Josh worked with me from the start, listened to what I wanted, and found the right car on the first day. It took about a week to finalize, but he was with me every step of the way. Highly recommend if you prefer to work with someone who respects you as a customer, rather than a car salesperson who is trying to screw you.

The entire process was very pleasant. I worked with Joe H. and he was simply amazing! What I appreciated the most was how responsive he was to me, no matter how trivial my questions were. He sources an unobtanium Lexus GX, Luxury Plus in Nori Green Pearl/Saddle Tan interior. Just that alone was worth the price for the concierge service. Beyond that, Joe worked through me with my sales associate to ensure I was not being taken advantage of and he was also able to get a discount on labor costs for accessories I wanted. The Lexus dealer I worked with was a preferred dealer with Car Edge and the fact they have partnered with legit dealers helped the process. It was helpful to bounce scenarios, past and current experiences with Joe as this was my first ever new car purchase. Car Edge offered transportation services so I had an alternate price to compare (I live 2400 miles away from where my dealer was). Joe stayed with me until my car was delivered and I cannot rave enough about this service. My wife and I will be looking to replace her car next year and we will be back to do this again. You really cannot go wrong with Car Edge concierge! Yes, it can cost $1K +/- (depending on current specials) and I ask what your time and stress mitigation is worth. In my opinion, this was worth every penny.

Concierge service was efficient and very satisfying because they work with the dealers from start to finish.

Josh was absolutely wonderful. In partnership, we found the exact car that met my needs. It was a process though. Through conversation, Josh's expertise uncovered things I had not considered. His friendly demeanor played a huge part in me laughing about mistakes I would have made if I had not used the service. Thanks Josh

Loved the time efficiency of the process. I knew exactly what I wanted, and what I thought a good deal would look like. CarEdge found exactly what I wanted for a great deal. No dealer visit required until the transaction was complete. It was worth every penny!

I used CarEdge Concierge hoping to have an advocate in the buying process. Unfortunately, I ended up paying essentially sticker price plus tax because of how the negotiation was handled, and I had to push twice for them to even negotiate for me. When the car turned out to be a poor purchase (dealer issue), CarEdge’s response was, “our hands are tied.” They were polite but provided no support. My experience was that they did not deliver on their promise to truly advocate for the consumer.

My daughter just purchased a new 2025 Toyota Corolla VIN 5YFP4MCE4SP247418 using CarEdge strategies, target numbers, and educational tools to successfully negotiate a great deal from the dealership. Couldn't have done it without CarEdge.

MSRP was 29,377
Paid 26,944 for the car.
29,000 Out the Door
Was able to get the 29,000 Out the Door price through email without even stepping foot at the dealership.

Negotiated trade-in once the OTD negotiations were completed.

Thank you

Scott and Jessica H

Car edge helped a lot with research and with their online videos. I used their concierge service to purchase a car and they saved me money with hidden fees that weren't event listed on the sticker itemized list. Everyone I spoke with has been helpful and patient working with me. They were also quick to respond which I appreciated because it was Labor Day sales and I wanted to jump on purchasing a specific vehicle.

This is a really great tool that I would recommend to anyone shopping for a new or used car. I discovered it through their YouTube channel where they give excellent advice on shopping, buying, and negotiating for cars and trucks. They make it easy to see what people are really paying, and give you great info and strategies that you can use as leverage when buying a car. They also break down the tricks that dealerships use to get you to pay more. Spending $39.99 for access to their tools can save you hundreds, or even thousands on your car.

Dear CarEdge Team,

I wanted to share some feedback on my recent experience, as I was left quite disappointed with the level of service I received.

When I signed up, my expectation was that the negotiator would work to at least match, or ideally beat, some of the offers I was already seeing. Instead, the offer presented to me was over three hours away, which was impractical. I had gone out of my way to create a spreadsheet with nearby dealership offers, but it did not appear that this information was meaningfully reviewed. The response I received was that some dealers would “probably add fees,” but it seemed no actual effort was made to confirm what those fees were.

My hope was that the negotiator would do the research and save me the time and effort. Unfortunately, that didn’t happen. For example, I later visited a closer dealership myself and was able to secure a larger discount on a similar car with more features, along with a better trade-in value.

The process also took quite a long time, which I was prepared to accept if it meant more thorough attention. Instead, it left me feeling like my case was an afterthought. And realistically, had I gone with the offer provided, I would have faced six to seven hours of round-trip driving for a less competitive—or at best equivalent—deal. That simply didn’t make sense and added to my frustration.

Overall, I don’t feel the service provided the value I expected or paid for. Perhaps it was just this particular experience, but I did not feel that my needs were heard or prioritized. Based on this, I don’t believe I will be using the service again.

I hope this feedback is helpful.