carehome.co.uk Reviews 1,123

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, warm, friendly, and going above and beyond in their roles, showing genuine interest in individual requirements. The service is frequently described as amazing and extremely helpful, providing quick and detailed shortlists of suitable care homes, which significantly reduces stress during difficult times. Many appreciate the professional and caring customer service, with agents being highlighted for their supportive listening, clear guidance, and efficient follow-ups. However, some customers also noted that while the service was helpful, the location preferences were sometimes loosely interpreted, leading to contacts from homes outside their desired area. A few other people also felt that some suggested homes did not actually provide the specific care services needed, and there were occasional issues with follow-up or confirmation of applications.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as welcoming, warm, friendly, and helpful.... See more

Service

Users describe positive interactions with service, highlighting its helpfulness in finding suitable care... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and understanding of... See more

Location

Clients share positive opinions on location, with many appreciating the good selection of geographically... See more

Customer communications

People report positive experiences with contact, highlighting the helpful and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very welcoming warm and friendly my friends mum was in she was very happy and well kept and looked after. Myself has been a carer for 35years ans work in many homes and I can honestly say Harris Home... See more

Company replied

Rated 5 out of 5 stars

Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No... See more

Company replied

Rated 5 out of 5 stars

Your colleague Bryony on the help line was super supportive when we felt overwhelmed by finding a nursing home to support our 83 year old mum’s needs. The shortlist of 7 homes was so helpful and withi... See more

Company replied

Rated 5 out of 5 stars

Superb really helpful did not know this service was available can only say massive thank you to Sophie and the care homes that contacted me especially Nicholasrothwell House made a worrying time a lo... See more

Company replied


Company details

  1. Aged Care
  2. Online Marketplace

Written by the company

carehome.co.uk is the UK's most popular care home listing directory providing accurate and detailed information for anyone searching for a care home. Please be aware that we are not a care provider, nor do we own or are partnered with any care homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good website.

This was the first time using this website. I found it good and informative of care homes in the search area.

May 26, 2026
Rated 5 out of 5 stars

My dad has been diagnosed with a brain…

My dad has been diagnosed with a brain tumor he is in elderhome care home in clatterbridge wirral he is on end of life care now and takes 18 tablets a day he is being well looked after the care staff are exeptionally brilliant at what they do they are all superstars and i think they should be awarded best care home on the wirral my dad is stable pain free gets his 3 meals a day the staff are on call every 5 minites if we need them im very happy my dad is in elderhome and when me and my mum visit we are offered tea buiscites my dog stella is allowed in to visit everyone is very welcoming staff visitors and residents my dad has been a resident now for 2 months ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍❤️👍❤️

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, helpful service.

Extremely helpful and empathetic. Response was very quick. Shortlist of homes and vacancies with relevant information emailed very quickly. All contacted me within a few hours. The whole process made a very difficult job much more bearable.
Within 48hrs we had viewed several homes and made what we hope is the perfect home choice for my mum.

June 1, 2026
Rated 5 out of 5 stars

Very welcoming warm and friendly my…

Very welcoming warm and friendly my friends mum was in she was very happy and well kept and looked after. Myself has been a carer for 35years ans work in many homes and I can honestly say Harris Home is one of the best ones I've been in and would definitely recommend it.The staff definitely went above and beyond in there roles.

April 29, 2026
Unprompted review
carehome.co.uk logo

Reply from carehome.co.uk

Hi Valerie - it's wonderful to hear such positive feedback about the care, support and dedication shown by the team at Harris Home.

For clarity, we are not a care home. We provide a service that helps people search for, compare and review care homes. We're sure the team at Harris Home would greatly appreciate hearing your feedback directly, so we would encourage you to share this review on their carehome.co.uk profile.

Rated 5 out of 5 stars

Superb really helpful did not know this…

Superb really helpful did not know this service was available can only say massive thank you to Sophie and the care homes that contacted me especially Nicholasrothwell House made a worrying time a lot less stressful for our family.
Sarah Payne on behalf of Beryl Kightley

May 28, 2026
carehome.co.uk logo

Reply from carehome.co.uk

Hi Sarah and Beryl - thank you for your wonderful review. We're delighted to hear that Sophie was able to help make a difficult and worrying time less stressful for your family. It's great to know that you found our Care Help service useful.

We'll be sure to pass your kind comments on to Sophie. Thank you for your recommendation!

Rated 5 out of 5 stars

Helpful and Understanding

I spoke to Emma who was very helpful, kind and understanding, especially as I only had a few days to find a home.

May 27, 2026
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Reply from carehome.co.uk

Hi Jill - we're pleased to hear that Emma was able to support you in a time of extreme difficulty.

We'll be sure to pass your kind comments on to Emma. Thank you for your feedback.

Rated 4 out of 5 stars

Generally the information was good

Generally the information was good. It is still up to the patient.

May 20, 2026
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Reply from carehome.co.uk

Hi Linda - we're pleased to hear that you found the information helpful. While the final decision is always a personal one, we're glad we could provide information to support your search.

Rated 5 out of 5 stars

Local Respite Care with Nursing

I needed advice on local Respite Care to cater for my Mum's Alzheimer's in addition to other health conditions so wanted recommendations for suitable homes with nursing care. Sam was very helpful and understood exactly what was required.

May 20, 2026
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Reply from carehome.co.uk

Hi Xavier - thank you for your lovely review. We're pleased to hear that Sam was able to understand your mum's needs and help you find suitable respite care options with nursing support. We know how important it is to find the right care, especially when managing Alzheimer's alongside other health conditions, so we're glad we could assist with your search.

We'll be sure to pass your kind comments on to Sam. Thank you for your feedback.

Rated 5 out of 5 stars

Really good

Really good. The response was quick, recommendations were in my local area and it was easy to book viewings.

May 19, 2026
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Reply from carehome.co.uk

Hi Jeanet - thank you for your review. We're pleased to hear that you received a quick response, found suitable recommendations in your local area, and that arranging viewings was straightforward. We appreciate your feedback and are glad we could help with your search.

Rated 4 out of 5 stars

Time saving by advising Care Homes near…

Time saving by advising Care Homes near me & relevant info. regarding them

May 26, 2026
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Reply from carehome.co.uk

Hi Irene - thank you for your review. We're pleased to hear that our Care Help service helped save you time by providing information on relevant care homes in your area. We appreciate your feedback and are glad we could assist with your search.

Rated 5 out of 5 stars

Strugglibg to fund respite fir my mum

Very helpfull in finding my mum respite
Quick and very efficient thank_you

May 19, 2026
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Reply from carehome.co.uk

Hi Karen - Thank you for your review. We're pleased to hear that we could help you find respite care for your mum and that you found the service quick and efficient. We appreciate your feedback and wish you and your mum all the best.

Rated 5 out of 5 stars

Really Helpful Advice

I was able to have a good conversation about my Dad's requirements/needs and then a selection of homes was provided for me and Dad to review which were great and fitted the requirements.

May 18, 2026
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Reply from carehome.co.uk

Thank you for your review. We're pleased to hear that you were able to discuss your dad's needs in detail with our Care Help Team and that the care homes suggested were a good match for his requirements. It's great to know that the service helped you and your dad with your search.

We appreciate your feedback and wish you both all the best.

Rated 5 out of 5 stars

Really helpful gave me a short list of…

Really helpful gave me a short list of Care Homes who had vacancies saving me a lot of ringing round.
Initial phone call person listened carefully and summarise my mother’s requirements.

May 18, 2026
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Reply from carehome.co.uk

Hi there - thank you for your review. We're pleased to hear that our Care Help service helped save you time by providing a shortlist of care homes with vacancies. It's also great to know that our team took the time to listen carefully and understand your mother's requirements.

We appreciate your feedback and are glad we could help with your search.

Rated 5 out of 5 stars

This service was amazing … I made the…

This service was amazing … I made the initial call and within an hour I had a list of care homes and then the next day many contacted me by phone or email.
This is such a useful service and I highly recommend recommend it. Bryony was amazing .

May 23, 2026
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Reply from carehome.co.uk

Thank you for your lovely review. We're delighted to hear that you found the service so helpful and that you received care home recommendations quickly, with prompt follow-up from the homes themselves.

It's especially wonderful to hear that Bryony made such a positive impression. We'll be sure to pass on your kind comments to her.

Thank you for your recommendation, and we wish you all the best in finding the right care solution for your loved one.

Rated 5 out of 5 stars

Excellent service

I stumbled upon this website and am so glad I did. Agent (Gemma) could not have been more helpful in guiding me through what their service offered, etc.
Within less than a hour I had details of 5 possible care homes to consider. I was contacted next day by one of the homes and the others followed within a few days.
I have found a placement for my mother in an area I hadn't considered and am really happy that the home will be a good fit for my 95 year old mother.

May 23, 2026
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Reply from carehome.co.uk

Thank you for your wonderful review. We're delighted to hear that Gemma was able to guide you through the process and provide helpful support when you needed it.

We're pleased that you found a placement for your mother and discovered an option in an area you may not otherwise have considered.

We'll be sure to pass your kind comments on to Gemma. Thank you for choosing our service, and we wish you and your mother all the very best.

Rated 5 out of 5 stars

our mum was transferred to finch…

My our mum was transferred to finch manor care home last year
I was worried about her due to living in Australia.
I felt the warmth and professional attitude towards my mum that day when we arrived in a taxi.
After spending a few days with my mum at finch manor care
I felt at ease that she would be cared for whilst I unfortunately had to leave and return to Australia.
I have regular contact with my mum due to the kindness and understanding from the staff. One in particular ❤️
Sge updates me on a regular basis on how my mum is and what she has bern doing.
My mum was a very sociable person and loved life
Due to medical issues she does require 24hr care
I feel at ease knowing mum has settled into finch manor and really enjoyed living there
Thankyou to all the wonderful staff for looking after our mum and nannie
See you all in October Sharon &Tony xx

May 24, 2026
Unprompted review
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Reply from carehome.co.uk

Hi Sharon - it's lovely to hear how much reassurance Finch Manor has given you and your family, especially while living so far away in Australia.

For clarity, we are not a care home. We provide a service that helps people search for, compare and review care homes. We're sure the team at Finch Manor would greatly appreciate hearing your feedback directly, so we would encourage you to share this review on their carehome.co.uk profile.

We wish you and your family all the best.

Rated 5 out of 5 stars

Springvale Court - Mums 1st week

We had a visit from Occupational Therapy Nurse at mums previous carehome (March) and mum was withdrawn, quiet, clearly upset, very depressed. Mum had said to us she felt worthless because she didn't have a purpose the Occupational Therapy nurse was quite concerned about her and would give us some ideas to help with how she is feeling and would visit again. We found out she was moving the Springvale Court on 7th April. The Occupational Health Nurse revisited (10th April) and was amazed at how mum had changed. Mum was chatty, cheeky, full of fun, I barely had to say anything. The nurse asked is this the same woman I met a month ago. The nurses assistant told mum ''hello my name is Matt'', mum said ''that's is not what your badge says, it says Matthew''. The visit was full of chat and giggles. Makes my heart sing to see her like this. The staff from the moment mum arrived have made a huge difference in her life, the chit chat, the care they give. They are all awesome.

April 10, 2026
Unprompted review
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Reply from carehome.co.uk

Hi Debbie - thank you for taking the time to share your experience. We're delighted to hear about the positive difference that Springvale Court has made to your mum's wellbeing.

However, just for clarity, we are not a care home, but a website that helps people find and review care services.

We’re sure the team at Springvale Court would be thrilled to read your kind comments. If possible, please consider reposting your review on Springvale Court's profile on carehome.co.uk so that the home and other families can benefit from hearing about your experience.

Rated 5 out of 5 stars

Very good helpful chat and on line…

Very good helpful chat and on line correspondence.

May 22, 2026
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Reply from carehome.co.uk

Hi Josephine - thank you for your review. We're pleased to hear that you found our Care Help service helpful. We appreciate your feedback and are glad we could assist you.

Rated 5 out of 5 stars

Really helped to find the right home…

Really helped to find the right home for mum by listening to her needs and then contacting appropriate care homes with spaces for me.

May 13, 2026
carehome.co.uk logo

Reply from carehome.co.uk

Hi Gillian - thank you for your review. We're pleased to hear that our team took the time to understand your mum's needs and helped connect you with suitable care homes.

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