Sadie Younas came out to respond to my neighbours emergency call button after having a fall. She went above and beyond to help, very caring and efficient as well as reassuring to my elderly neighbour.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Called Customer Services yesterday to discuss issues with mothers fall detector which hadn’t detected a recent fall. The agent (Mohammad) acted very promptly to resolve the problem and arranged to sen... See more
Company replied
A really valuable service provided by this company, great customer service & support. Helpful friendly staff give me peace of mind knowing that help for my mum is there when needed, all she has to do... See more
Company replied
We had a visit today from careium in particular Luke may and Rebecca redshaw. What a lovely set of staff so proffesional and knew exactly what needed doing. Explained the new systems in place in great... See more
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Company details
Written by the company
Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK. Our alarm receiving centre and head office is based in the UK. To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.
Contact info
Aspinall House, BB1 2QE, Blackburn, United Kingdom
- 03003336511
- uk.info@careium.com
- careium.co.uk
4.8
Excellent
731 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Cancellation of Subscription
Needed to cancel my Fathers subscription as he has moved into full time care. Fizza Hussain at Careium was an excellent point of contact and provided a one stop resolution to my enquiry. Thank you.
July 9, 2026
Unprompted review
Reply from careium.co.uk
Hi Andy, thank you for placing the review on Fizza's customer service in cancelling your subscription. We aim to make it as painless as possible and thank you and your father for using Careium. Dave Williams - Customer Experience Manager
Pendant alarm
I had careium for my mum while she was at home, gave me peace of mind when I was out of the house if anything happened, when the time came to cancel I spoke with Yvonne Szigeti who was extremely helpful and made the process easy, would highly recommend
July 7, 2026
Unprompted review
Reply from careium.co.uk
Hi and thank you for your review on the ease of cancelling with Yvonne. I will pass this onto her and her management team. Dave Williams - Customer Experience Manager
Amy was fabulous
I dealt with Amy today, who was extremely pleasant and helpful. Amy sorted my issue straight away- it was something that I was thinking may not be straightforward but Amy sorted quickly and efficiently. I really appreciate the great service ans hopefully will continue to go smoothly when we get our new kit!
July 7, 2026
Unprompted review
Reply from careium.co.uk
Hi Michaela, Thank you for your review on Amy and her customer service. I will pass this onto Amy and her management team. Dave Williams - Customer Experience Manager
Careline alarm replacement
Luke came to replace my elderly uncle's care line alarm. He was courteous and explained everything extremely well. He also set up some extra features that we may want to use. Overall a friendly and professional service. I would happily recommend this company.
July 6, 2026
Unprompted review
Reply from careium.co.uk
Hi Andrew, Thank you for your review on Luke and his customer excellence and service. I will pass this onto his Manager and the management team and to Luke himself. Dave Williams - Customer Experience Manager
Luke May technician - Careium
Luke May technician came today to fit my mothers lifeline pendant which was recommended by gateway to care due to ly mothers recent falls.
He was friendly and welcoming uppn arrival and extremely professional and boundaried when my mother’s husband was challenging and hostile regards the fitting.
Luke handled this very calmly and worked way above his time.
I would highly recommend Luke into anybody's home to complete the fittings.
July 6, 2026
Unprompted review
Reply from careium.co.uk
Hi Andrea, Thank you for your review on Luke our technician we are extremely happy with the standard he is presenting and I will pass this onto his Manager and the management team. Dave Williams - Customer Experience Manager
Cancelling upon bereavement
When I called to cancel my late mother's account it took a while for the phone to be answered. However, once I spoke to Yvonne she dealt with my request quickly and very kindly, so I felt that was one thing I didn't need to worry about any more.
July 6, 2026
Unprompted review
Reply from careium.co.uk
Thank you for your review of Yvonne's customer service and our apologies if you had an extended waiting time before your call was answered. our condolences at this time. We hope that the services provided have given you peace of mind. Dave Williams - Customer Experience Manager
Excellent professional service by Matt…
Excellent professional service by Matt McShane would highly recommend to anyone that needs this service.
July 6, 2026
Unprompted review
Reply from careium.co.uk
Hi Deborah, thank you for you review on Matt McShane our technician in the field and the services he and Careium UK offer. I will pass this onto Matt's manager and the Management Team. Dave Williams - Customer Experience Manager
Prompt and kindly response to change of…
Prompt and kindly response to change of circumstances with a new device for my elderly father. Cant fault the service we have received so far.
July 3, 2026
Unprompted review
Reply from careium.co.uk
Hi Vicky, thank you for your review on Careium Customer Services, I am glad that the provision of a new device for your father was dealt with promptly and thank you for taking the time to place the review. Careium Monitoring are available 365 days of the year and 24/7. Dave Williams - Customer Experience Manager
ery kind caring gentleman who had the…
Very kind caring gentleman who had the time to listen to me as Im an emotional wreck. Cancellation of service explained to me and how to dispose of appliance.
July 3, 2026
Unprompted review
Reply from careium.co.uk
Hi Jacqueline, thank you for your review and taking the time to place is at this emotional time, we thank you for having Careium's alarm and support services. Dave Williams - Customer Experience Manager
Ahmad Valli
Ahmad Valli, did what he said he would do.
That meant arranging the quick replacement of the faulty fall wrist alarm and checking it’s operation once it had arrived and seeing through the return on the faulty unit.
July 3, 2026
Unprompted review
Reply from careium.co.uk
Hi Elaine, Thank you for your review of Ahmad's customer service and technical support once the device had arrived. i will pass this review onto Ahmad and his management team. Dave Williams - Customer Experience Manager
Francis was fantastic!
Francis Afawli came to fit an alarm for my dad and he was very kind, patient, professional, and efficient. He explained to my dad how the alarm works in a way my dad understood, despite his dementia. Thank you Francis, you are a credit to Careium, and a good human being!
July 2, 2026
Unprompted review
Reply from careium.co.uk
Hi Rachel, thank you for the first review on our technician Francis in your area of the country, its great to hear that he is using his personal skills and ability to make sure that your Dad understood. i will pass this onto Francis and his Manager and the wider Management team - Dave Williams - Customer Experience Manager
Instant Response
My mother had a personal alarm from Careium and always received an instant response whenever it was triggered day or night which gave her and us reassurance that help was on it's way.
June 30, 2026
Unprompted review
Reply from careium.co.uk
Hi Timothy, thank you for your review on Careium's services day and night. We appreciate the time taken to place the review and are glad that we provided reassurance at times of need. Dave Williams - Customer Experience Manager
Many thanks to engineer Luke May who…
Many thanks to engineer Luke May who visited to install a falls alarm for my mother. Very friendly, caring and helpful. Much appreciated and highly recommended as are the call centre team. Thank you
July 1, 2026
Unprompted review
Reply from careium.co.uk
Dear Simon , Thank you for your kind review. We're delighted to hear that Luke provided such a friendly, caring, and helpful service whilst installing your mother's falls alarm. We'll be sure to pass your lovely feedback on to him.
It's also wonderful to hear your positive comments about our Call Centre team. Thank you for your recommendation and support - Clare Garvey
Very happy with Carium services
We have found that this service has given us peace of mind for my elderly mother. Everyone has been professional and kind and when things have gone wrong have done their best to sort things promptly. I spoke to Yvonne Szugeti today and she was kind and compassionate to our circumstances. I appreciated the confirmation email regarding the cancellation of using the the service too.
June 29, 2026
Unprompted review
Reply from careium.co.uk
Good morning, Thank you for your thoughtful review.
We're pleased to hear that our service has provided peace of mind for your elderly mother. It's wonderful to know that you have found our team professional, kind, and responsive when support has been needed. We're especially grateful for your kind words about Yvonne and the compassion she showed during your conversation.
Thank you for taking the time to share your experience with us - Clare Garvey
Lovely lady who went through everything…
Lovely lady who went through everything with me will recommend to others. Really pleased with the service I received.
June 29, 2026
Unprompted review
Reply from careium.co.uk
Hi Lesley , Thank you for your lovely feedback.
We're delighted to hear that you were pleased with the service you received and that our colleague took the time to explain everything clearly. It's wonderful to know that you would recommend our service to others.
If you're able to, we'd love to know the name of the person who helped you so we can pass on your kind comments and recognition.
Thank you again for taking the time to leave a review - Clare Garvey
Very easy to talk to
Very easy to talk to . Explained everything clearly. Also give us the option to call back if unsure
Ahmad Villi
June 29, 2026
Unprompted review
Reply from careium.co.uk
Hi Linda, We're delighted to hear that you found Ahmad easy to talk to and that everything was explained clearly. It's important to us that our customers feel informed and supported, and we're pleased that offering the option to call back gave you additional reassurance.
Thank you for taking the time to share your experience - Clare Garvey
Denys oleksiienko from customer service…
Denys oleksiienko from customer service
Made it very easy going through everything that needs setting up for telecare excellent service thank you.
June 29, 2026
Unprompted review
Reply from careium.co.uk
Hi Jeff , Thank you for your wonderful feedback.
We're delighted to hear that Denys made the process of setting up your telecare service easy and straightforward. Providing clear guidance and excellent customer service is something we take great pride in, and we're pleased that Denys was able to support you so well.
Thank you for taking the time to share your experience - Clare Garvey
I was impressed by the care and…
I was impressed by the care and attention taken by your staff when my Father lost his lanyard. Adam managed to arrange a replacement, a council employee to accompany the technician who delivered a replacement.
I was also kept informed during this, so many thanks.
June 26, 2026
Unprompted review
Reply from careium.co.uk
Thank you for your feedback. We’re pleased to hear Adam was able to help arrange a replacement lanyard and keep you informed throughout. I’ll be sure to pass on your kind comments to him and the team - Clare Garvey
Careium dealt with an invoice query…
Careium dealt with an invoice query very quick and I got a call back with a day to solve it.
Again Mohammed in customer services were helpful and polite.
June 24, 2026
Unprompted review
Reply from careium.co.uk
Hi Martin, Thank you for your kind feedback. We’re really pleased to hear that your invoice query was resolved quickly and that you received a prompt callback. It’s great to know Mohammed provided helpful and polite service—your comments will be shared with him and the wider team. If you need any further assistance, please don’t hesitate to get in touch- Clare Garvey
Yvonne was so caring and genuinely…
Yvonne was so caring and genuinely showed her concerns towards my brother…lovely attention to detail in a time of need
June 25, 2026
Unprompted review
Reply from careium.co.uk
Hi Marion, Thank you for your kind words. We’re so glad Yvonne could provide such caring and thoughtful support during a difficult time. We’ll be sure to share your feedback with her - Clare Garvey
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