Carepatron Reviews 34

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

I was pretty skeptical at first, but after I got the onboarding, I admit it's pretty good. Can do with some more small quality of life improvements, but I'm not complaining considering how much I'm pa... See more

Company replied

Rated 2 out of 5 stars

As a customer it is unintuitive. You have to close a referral to then get a save function. Very unintuitive. What happened to just having a save button at the bottom of a form? You have to use the d... See more

Rated 5 out of 5 stars

I have used Carepatron from the early days and have always found the team initially Jamie very responsive and super helpful. I always communicate the items I would love included and they always listen... See more

Company replied

Rated 3 out of 5 stars

The saving feature does not work correctly and at times when you are trying to save your note it does not capture what you have completed correctly; it has happened to me a few times. Also, I att... See more

Company details

  1. Psychologist
  2. Community Health Centre
  3. Counselor
  4. Mental Health Clinic
  5. Physical Therapist
  6. Physical Therapy Clinic

Written by the company

Carepatron is an all-in-one Healthcare OS. It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes, chat, video, AI, and more. Easily customized with just a few clicks, Carepatron lets practices of all types and sizes deliver services more effectively, boosting productivity and outcomes.


Contact info

3.9

Great

TrustScore 4 out of 5

34 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I like the flexibility

I like the flexibility. and enjoy the ready templates. I would like more option in the receipt function and get a picture when clients don't pay every session

July 15, 2024
Unprompted review
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Rated 5 out of 5 stars

If I could give 10 Stars

If I could give 10 Stars, I would—unbelievable service and support. Always looking to improve features an open for feedback. flexible. The owner is so accommodating and understanding. A+++++++++++ service with a smile. The fact that you can meet with the owner and share your needs is a true Testament to customer support. Thank you for all your help

July 15, 2024
Unprompted review
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Rated 5 out of 5 stars

I love their free tier!!

I love their free tier! It doesn't feel restrictive at all. The UI is cleanly organised and logical, everything just flows. I love the template designs and integrations.
Highly recommend 🙌

July 16, 2024
Unprompted review
Rated 3 out of 5 stars

Some basic features are missing:

Some basic features are missing:
Hide self view on cam
Make one invoice for all appointments of the same client automatically (now it's one invoice per appointment)
Add invoice to appointments made on Google calendar

July 15, 2024
Unprompted review
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Rated 1 out of 5 stars

I tried Carepatron because I could for…

I tried Carepatron because I could for free before I paid for it and because their prices are cheaper than other services. However, the only way to get help was to set up a Zoom meeting, even though it says phone call, which I did. The person entered the Zoom meeting late, and then because I couldn't hear him immediately just hung up without trying to troubleshoot the issue. I really like good customer service, so I decided not to use my account, but I can't delete it. There is nowhere in the account to delete your account. I emailed them to ask them to delete my account. They said they would, but the account is still there. I checked. Then I emailed them again asking them to delete the account and nobody responded. I'm glad I didn't use the service.

Edit: My review was flagged for “harmful or illegal content.” I re-read this and all I see is my true experience that I can prove with emails and screenshots. I don’t think it’s right to have reviews pulled down because companies don’t like them, especially when it was my experience.

March 13, 2023
Unprompted review
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