CarePolicy.US Reviews 

50
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being exceptionally responsive, knowledgeable, and guiding them step-by-step through the entire licensing process. People note that the comprehensive service makes obtaining policy manuals, setting up group homes, and navigating state compliance smooth, stress-free, and efficient. Consumers highlight that working with the professionals provides clarity, confidence, and reliable support from beginning to end. Some people were dissatisfied with the customer service, mentioning unreturned calls, a lack of custom documentation instead of basic templates, and unprofessional communication when attempting to resolve issues.

What people talk about most

Service

People report positive experiences with service, highlighting professionalism, dedication, and expertise.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting polite, understanding,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism and... See more

User experience

Clients share positive opinions on user experience, describing it as convenient, well-written, and organized.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Though I was a little hesitant about ordering the Client Handbook for my Home Care Agency from a company I wasn’t familiar with, I called to speak with someone. I ended up speaking with Anton, who was... See more

Company replied

Rated 5 out of 5 stars

This is my second time using this company for my policy manuals, and once again, they exceeded every expectation. Their manuals are extremely well-organized, up-to-date with state requirements. W... See more

Company replied

Rated 5 out of 5 stars

Carepolicy.US has an amazing team (not to exclude Anton, he is amazing)that works quickly and efficiently. They built an excellent website and provided all the essential documents needed to set up my... See more

Company replied

Rated 5 out of 5 stars

I was struggling to get my homecare agency licensed, wasted money with certified homecare consulting. When I spoke with Anton, I was skeptical at first due to my bad experience with Certified Homecar... See more

Company replied


Company details

  1. Home Health Care Service
  2. Business Management Consultant

Written by the company

CarePolicy.US is your go-to partner for licensing consultations in all 50 states, providing not only custom policies and procedures but also all necessary supporting documents required for licensure. Specializing in home care, home health, assisted living, group homes, and various healthcare services, we offer tailored solutions to ensure your agency meets state-specific regulatory requirements seamlessly. Our team of experts is dedicated to supporting healthcare professionals and business owners at every step—from initial consultation to full compliance and operational success. With ACHC accreditation, CarePolicy.US delivers high-quality, state-compliant manuals, essential documents, and actionable guidance to help you succeed. Whether you’re starting a new agency or updating an existing one, our comprehensive solutions empower you to focus on providing exceptional care while we handle the complexities of regulatory compliance. Trust CarePolicy.US to simplify your path to licensure so you can confidently serve your clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(50)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Website Management Services – A Game Changer!

I’ve been working with CarePolicy.US for several months now, and I am absolutely thrilled with their website management services! From the moment we partnered, they’ve demonstrated a deep understanding of our needs and an unwavering commitment to excellence.
Here’s what sets them apart:
1. Expertise and Reliability:
The team at CarePolicy.US is incredibly knowledgeable when it comes to web development, SEO, and keeping a site optimized for peak performance. They proactively handle any issues that arise, often before I even notice them. It's rare to find a team that is so thorough and attentive to detail.
2. Outstanding Customer Support:
Their customer service is top-notch. Whether it's a simple question or a complex issue, their response time is quick, and their solutions are always effective. I’ve never felt neglected or uncertain about the status of my website, thanks to their clear and constant communication.
3. Fast Response Time:
Whenever I have a question or need an update, their response is almost immediate. They’re always available when I need them, and I can rely on them to resolve any issues promptly.
4. Security and Performance Optimization:
Security is always a top priority for me, and CarePolicy.US does an excellent job of ensuring my website is protected from potential threats. They also monitor performance regularly, optimizing speed, functionality, and overall user experience. My site runs smoothly without any hiccups.
5. Tailored Solutions:
Unlike other services, CarePolicy.US takes the time to understand my specific business needs. They offer personalized strategies and suggestions, ensuring that my website isn’t just functional but also aligned with my business goals.
Conclusion:
I can confidently say that CarePolicy.US has transformed my website management experience. Their service has allowed me to focus on growing my business while they take care of the technical aspects. If you're looking for a professional, reliable, and highly skilled team to manage your website, look no further. I highly recommend them!

December 23, 2024
CarePolicy.US logo

Reply from CarePolicy.US

Thank you so much for your kind words, Dr. White! We're absolutely thrilled to hear that our website management services have made such a positive impact on your business. It’s been a pleasure working with you, and we’re so glad that we’ve been able to support your growth. We truly appreciate your trust in us and look forward to continuing to help you achieve even more success!

Best,
The Team CarePolicy.US

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Rated 5 out of 5 stars

Excellent team, Great job, High quality service

I used the services of the CarePolicy team and got the file I needed from their website. Their services are top-notch, prices are fair, and their customer support is quick and professional. You can trust them and reach out without hesitation. I’m sure you won’t regret it, and even if you face any issues, they’ll handle it with empathy and help you out. I’ll definitely work with the CarePolicy team again in the future. Big thanks to them for opening a new door for me on my journey to making my business project a reality!

December 12, 2024
Unprompted review
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Reply from CarePolicy.US

Hi Mushfig,

Thank you for your kind words! We’re thrilled to have been part of your journey and so glad you found our services helpful. Your trust means everything to us, and we look forward to working with you again in the future!

Best,
The CarePolicy.US Team

Rated 5 out of 5 stars

Excellent company and products.

Excellent company and products.

The company provides excellent resources and tools to help companies like mine prosper and grow. Nothing but positive words about CarePolicy.US

November 22, 2024
Unprompted review
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Reply from CarePolicy.US

Hi TriumphCare Health,

We truly appreciate your kind words! It’s great to hear that our resources and tools have been valuable in helping your company grow. Your support means a lot to us. wishing you continued success!

Best,
The CarePolicy.US Team

Rated 5 out of 5 stars

From the moment we initiated our…

From the moment we initiated our process with starting a group home to the end, Care policy were so patient and able to show us step by step on how to maneuver our business. They were aware that we were novice in the industry but that did not stop them from helping us. Anton was amazing and empower home truly appreciates him from the bottom of our heart!

December 1, 2024
Unprompted review
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Reply from CarePolicy.US

Hi Hilina,

Thank you so much for your kind words! It was truly a pleasure helping you navigate the process of starting your group home. We know how overwhelming it can be, and we’re so glad we could guide you step by step.

Your appreciation means a lot, and we’re especially grateful for your shoutout to Anton! Wishing you and Empower Home all the success—please don’t hesitate to reach out if you ever need anything.

Best,
The CarePolicy.US Team

Rated 5 out of 5 stars

Great company to start home care agency

The carepolicy takes care of all the paperwork needed as per requirements of the State. They will send you all the information in a very professional way to submit it . Care policy provides valuable assistance to your organization and follow up with your team to check on the status of your application. I will definitely recommend them.

October 11, 2024
Unprompted review
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Reply from CarePolicy.US


Thank you so much for your kind words Asha! We're really glad we could help make starting your home care agency easier and take the stress out of the paperwork. We work hard to keep things simple and clear, so it’s great to hear you felt well-supported along the way. Thanks again for recommending us—it means a lot! If there’s ever anything else we can do to help, just let us know.

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Rated 5 out of 5 stars

Highly recommended

I came across their company while searching the internet for guidance on setting up licensure policies and procedures for my startup agency. Their pricing was very reasonable, unlike other consulting companies that overcharge for the same services. Anton and his team were prompt and helpful in addressing any concerns and were highly professional in managing state revisions and corrections, ensuring compliance with the state's administrative codes. I strongly recommend Carepolicy to anyone in need of assistance with their licensing requirements.

October 27, 2024
Unprompted review
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Reply from CarePolicy.US

Thank you so much for your feedback! We’re thrilled to hear that you’re happy with our services, and we’re delighted we could assist you with your home services agency licensure application in Illinois!

Rated 5 out of 5 stars

CarePolicy Quality Application Process

Upon conception CarePolicy application process result met with qualification acceptance for my state and agency requirements.
I found CarePolicy committed to developing my agency’s procedure policy efficiently with my organizational goals, and required state needs.
CarePolicy updated my required policy corrections as needed timely. The customer service beginning to end experience was quality service; contrasting the cost paid doing business with CarePolicy.

October 14, 2024
Unprompted review
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Reply from CarePolicy.US

Thank you for your thoughtful review, Irma! We’re thrilled to hear that your home care organization licensure application process met the state and agency requirements and that we could efficiently develop your agency’s policy and procedures in alignment with your goals. Providing timely updates and quality customer service is always our top priority, and we’re glad you had a positive experience working with us. We truly appreciate your trust in CarePolicy.US!

Rated 5 out of 5 stars

Great Experience with CarePolicy!

Our Agency recently used CarePolicy to prepare our Policy & Procedures. I was pleasantly surprised by the level of service I received.
All the questions about my policy was answer by their great customer service team, and they were quick to respond. I received answers within a few hours, which was very helpful.
I came across CarePolicy while browsing the internet. The website is very easy to navigate. They provided me the best policy that is require by my State. I found all the information I needed without any hassle, and the online application process was straightforward.
After comparing other options, I found CarePolicy offered to be the best rate I needed.
When I first received and review my policy documents, some terms were missing. However, I contacted customer service and CarePolicy team were able to update my policy quickly.
I highly recommend CarePolicy to anyone looking needing a policy & Procedures done. Their excellent customer service and competitive pricing make them a strong choice.

Jonathan Wilson
Manager. DHC

October 10, 2024
Unprompted review
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Reply from CarePolicy.US

Thank you so much, Jonathan, for sharing your experience! We’re thrilled to hear that our team was able to support you with prompt responses and a streamlined process.

Our goal is always to provide policies that meet state requirements and simplify the licensing process, so it's wonderful to know that you found our website easy to navigate and our rates competitive.

We appreciate your trust in CarePolicy, and we’re glad we could quickly address any adjustments you needed. Thank you again for recommending us, and we look forward to supporting DHC in the future!

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