CarFinanced  Reviews 261

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and pleasant. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often mentioning quick response times and a seamless user journey. However, some customers also noted issues with the process, specifically mentioning repeated requests for documentation, which led to delays and a feeling of wasted time. A few other people also felt that the support from agents diminished after the car was purchased, making it difficult to get further questions answered.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, professional,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as smooth, efficient,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a lovely lady called Aliyah look after me throughout my purchasing a new car journey and she has been absolutely wonderful! Nothing was to much hassle, provided me with so much knowledge a... See more

Company replied

Rated 5 out of 5 stars

ADAM ! What an absolute legend. He has been super helpful from the start and has great communication. Got approved for finance, then ended up selecting a different vehicle, but Adam was quick an... See more

Rated 5 out of 5 stars

I'm very happy I chose this company! The service was fast, professional, and very friendly. Callum was extremely helpful — he answered all our questions clearly and made the whole experience smooth an... See more

Rated 5 out of 5 stars

Had the pleasure of dealing with Humera, all i can say is what a Great Asset to the company she is! So helpful, respectful, patient and gave me great advice. She's been helping me with my purch... See more


Company details

  1. Car Finance and Loan Company
  2. Finance Broker

Written by the company

At CarFinanced, we make car finance simple, clear, and stress free. Whether you have good credit, bad credit, or you’re self employed, we work hard to find a deal that suits your situation. We take the time to explain everything properly, keep you updated throughout, and make sure there are no surprises. Our goal is to help you get the car you want with a finance plan that actually works for you. Apply now in 60 seconds today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I found Adam very helpful and patient…

I found Adam very helpful and patient with me and understanding, he was not pushy always ready to help and responded every time I had a question. Excellent service and very clear on process.
Would recommend to anyone looking for assistance with finance .

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, helpful and friendly stall. In constant communication which made the whole process very easy and smooth.
All round good experience.

January 18, 2026
Rated 5 out of 5 stars

Car Financed well recommended

Nothing was much trouble for my agent, any questions were answered very quick, the process by rights is very quick too so not a lot of time hanging around for the vehicle. I did have my reservations at first of this company, but they go out of there way to ensure you have a good experience with the application, many thanks for all the help !!

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

Unreliable

Their agents will only help you really well and very attentive to your questions while the sale is still on process. The minute you got the car and then you suddenly have more questions, they're gone.

December 24, 2025
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Hi Pearl,

Thank you for your feedback and we’re genuinely sorry you feel this way.

At CarFinanced, our support should continue before, during and after your vehicle collection - so it’s disappointing to hear that you felt communication dropped once the car was delivered. That’s not the experience we want any customer to have.

We’d like the opportunity to review your case and help with any outstanding questions. Please email us at care@carfinanced.co.uk quoting your full name and Trustpilot username, and a member of our team will respond as a priority.

Kind regards,
CarFinanced
care@carfinanced.co.uk

Rated 5 out of 5 stars

I had an incredible experience with…

I had an incredible experience with Adam. As someone new to the world of car finance he was patient, understanding and very clearly helped me to understand the whole process. Unfortunately the dealer I bought the car from had sold me a faulty car. I returned it and found another car with a private seller. My finance was cancelled swiftly and without any pushback or issues. So bonus points for that too. If I could have used carfinamced for the second car I would have not hesitated but it just was not possible. Excellent service all round.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Car Financed, and especially Humera, who handled my application from start to finish. She was professional, friendly, and very helpful throughout the whole process. Communication was clear and timely, and she kept me updated at every stage.

Humera made the finance process straightforward and stress-free, answered all my questions patiently, and ensured everything was completed smoothly. I really appreciated her honesty and support.

Highly recommend Car Financed, and a big thank you to Humera for the excellent service. Would definitely use them again.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Support

My experience was amazing, my account manager was so efficient and of assistance at every stage with swift responses to my messages,during my finance process, and in a good time I was done. Really impressed 👍🏽

December 22, 2025

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