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CarFinanced  Reviews 261

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TrustScore 5 out of 5

4.8

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and pleasant. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often mentioning quick response times and a seamless user journey. However, some customers also noted issues with the process, specifically mentioning repeated requests for documentation, which led to delays and a feeling of wasted time. A few other people also felt that the support from agents diminished after the car was purchased, making it difficult to get further questions answered.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, professional,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as smooth, efficient,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a lovely lady called Aliyah look after me throughout my purchasing a new car journey and she has been absolutely wonderful! Nothing was to much hassle, provided me with so much knowledge a... See more

Company replied

Rated 5 out of 5 stars

ADAM ! What an absolute legend. He has been super helpful from the start and has great communication. Got approved for finance, then ended up selecting a different vehicle, but Adam was quick an... See more

Rated 5 out of 5 stars

I'm very happy I chose this company! The service was fast, professional, and very friendly. Callum was extremely helpful — he answered all our questions clearly and made the whole experience smooth an... See more

Rated 5 out of 5 stars

Had the pleasure of dealing with Humera, all i can say is what a Great Asset to the company she is! So helpful, respectful, patient and gave me great advice. She's been helping me with my purch... See more

Company details

  1. Car Finance and Loan Company
  2. Finance Broker

Written by the company

At CarFinanced, we make car finance simple, clear, and stress free. Whether you have good credit, bad credit, or you’re self employed, we work hard to find a deal that suits your situation. We take the time to explain everything properly, keep you updated throughout, and make sure there are no surprises. Our goal is to help you get the car you want with a finance plan that actually works for you. Apply now in 60 seconds today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had an excellent experience with…



I had an excellent experience with Aaron from Car Finance. He was attentive to every detail and incredibly helpful throughout the process. No matter the time of day, he always took the time to answer my questions thoroughly, which I really appreciated. What stood out most was that he was never pushy just supportive, professional, and genuinely committed to helping me make the right decision. I would highly recommend Aaron to anyone looking for car finance.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience,

Great experience,
Thanks a lot Callum who helped me a lot throughout the process. I will definitely recommend you.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was wonderful specially…

My experience was wonderful specially the agent I was dealing with Sylvia she was great calm and focused with a great patient work me through everything and explain everything very clearly for me to understand how things are going and where we are I was relaxed with everything i could not thanks her enough I appreciate everything she does for me.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

It was seamless

It was seamless, quick and so easy. Thank you so much. Car finance did all the work for me. I’m very happy.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was great

Customer service was great. I was working with Hannah, and she helped me every step of the way. when i needed to change something or when i was unsure about anything, she helped me straight away. She helped me find the best car possible and i am so grateful!!! thank you so much x

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

The staff is amazing they explained…

The staff is amazing they explained everything and even helped me with suggestions of a better dealership for the car that I was looking for. Andrew helped a lot together with his colleague Sim they are amazing people and so helpful .

August 19, 2025
Unprompted review
Rated 4 out of 5 stars

Good service.

August 15, 2025
Unprompted review
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Reply from CarFinanced

Hi,

Thank you for your review! We’re really pleased you were happy with the service.
If there’s anything we could have done to make it a 5-star experience, we’d love to hear your feedback.

Kind regards,
CarFinanced
care@carfinanced.co.uk

Rated 5 out of 5 stars

Go for it

Honestly, I have had a really good experience with CarFinanced and I would recommend it to my friends. It made the process so smooth and it helped me a lot in order to purchase my car. 10 out of 10

August 13, 2025
Unprompted review

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