Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the init... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation t... See more
Company replied
I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism. I dealt with Berkay who,s on sales and is easy going and very helpful. I would m... See more
Company replied
Company details
Written by the company
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Contact info
Manor Way, RM13 8RH, Rainham, United Kingdom
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
4.0
Great
553 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sadaan was very helpful and very kind…
Sadaan was very helpful and very kind on the phone. Help me sell my car with ease.
February 5, 2026
Unprompted review
Reply from CARGEM
Dear James,
Thank you for your lovely feedback. We’re very pleased to hear that Sadaan was helpful and kind and that he made the process of selling your car easy and stress free.
We truly appreciate your trust in us and are glad we could assist you. We look forward to helping you again in the future.
Advertisement
Great customer service and friendly…
Great customer service and friendly people,
Lorik was very polite and very helpful, offered great service and would definitely recommend Cargem
February 5, 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you received great customer service and found our team friendly and helpful.
Lorik will be especially happy to know that his politeness and service made such a positive impression. Your recommendation truly means a lot to us and we look forward to welcoming you back to Cargem again soon.
A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
I recently bought a car through Cargem and my salesman/dealer Enys was absolutely amazing from start to finish.
Communication was genuinely 10/10.
They use WhatsApp, which made everything so easy and efficient, and every time I had a question they replied within seconds. Super quick, clear updates, and no messing about.
Enys was genuinely top class. Friendly, professional, and always on the ball. He kept me updated constantly and made the whole process feel smooth and stress free from day one.
Really decent service all round and I couldn’t fault it.
Highly recommend CarGEM, and especially Enys if you’re looking to buy a car.
Kieran - Portsmouth
February 4, 2026
Unprompted review
Reply from CARGEM
Dear Kieran,
Thank you so much for taking the time to leave such a fantastic review it really means alot to us.
We’re absolutely delighted to hear about your experience with Our team at cargem.
Enys will be especially pleased to read your kind words he takes great pride in looking after customers and feedback like yours makes all the hard work worthwhile.
Thank you again for choosing Cargem. Enjoy your new car and if there’s ever anything we can help with in the future please don’t hesitate to get in touch.
Kind regards,
The Cargem Team
Had a great experience with Lorik
Had a great experience with Lorik, super helpful and very thorough appraisal
February 4, 2026
Unprompted review
Reply from CARGEM
Dear Ellie,
Thank you so much for the kind words. We’re really glad to hear you had a great experience with Lorik. He takes pride in being thorough and helpful your feedback truly means alot. We appreciate you choosing CARGEM.
Sold my car to CarGem through Carwow
Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the initial offer however Sadaan worked some magic and made sure I got as close to the original offer despite these issues.
Obviously not the outcome I was wanting but I still felt very looked after and that CarGem did their best to keep me happy.
February 3, 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for taking the time to leave such a detailed review. We’re sorry that the electrical issues uncovered during the diagnostic check meant the final price wasn’t exactly what you’d hoped for, but we’re really pleased to hear that Sadaan was able to support you and secure a figure as close as possible to the original offer.
We always aim to be transparent, fair and to look after our customers throughout the process so it means alot to know you still felt well looked after. Thank you again for choosing Cargem.
Advertisement
Good experience with Sadaan
Good experience with Sadaan, got me a good price for my car, I would go to them again.
February 3, 2026
Unprompted review
Reply from CARGEM
Dear Alex,
Thank you for your kind feedback. We’re delighted to hear that you had a good experience with Sadaan and we were able to get you a great price for your car. We truly appreciate your trust and look forward to serving you again in the near future.
Excellent service
Excellent service, helpful and no pressure, great experience, lovely sales guy in Danny, very helpful lovely Volvo KR17
February 2, 2026
Unprompted review
Reply from CARGEM
Dear Jeannette,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear you found the service helpful and pressure free and our legend Danny took such good care of you. I’ll be sure to pass on your lovely comments to him.
We hope you enjoy your Volvo and look forward to welcoming you back again in the near future.
sold me a Mercedes car with lots of…
sold me a Mercedes car with lots of hidden issues, in the first 6 months it’s gone into limp mode with full electrical failures 8 times. Cost me thousands to fix. The warranty covered nothing that was wrong with it. A lifelong mechanic friend told me there would be no why they didn’t know of these issues.
January 31, 2026
Unprompted review
Reply from CARGEM
Dear Jacob,
After reviewing our records, we are unable to find any correspondence matching the concerns you have described.
If you require assistance, please contact our Aftersales team directly with your vehicle registration so we can investigate and provide support.
Please reach us at cs@cargem.co.uk
Kind regards,
Aftersales Team
Great experience 👏🏼
January 31, 2026
Unprompted review
Reply from CARGEM
Dear customer, thank you for your positive feedback. We truly appreciate your support and look forward to welcoming you again.
Advertisement
Bought an amazing Kia Niro from the…
Bought an amazing Kia Niro from the perfect sales agent Jahid Hussain. He got the car delivered to me the next day (he beat Amazon prime) if you want to purchase a car on delivery Jahid is the man to hit he was amazing LS71
January 30, 2026
Unprompted review
Reply from CARGEM
Dear customer, thank you for your wonderful feedback. We’re thrilled to hear you’re enjoying your Kia Niro and Jahid delivered such an exceptional experience especially with the next day delivery. Your kind words and recommendation mean a great deal to us and we’ll be sure to pass your praise on to Jahid. Wishing you many happy miles ahead and thank you for choosing us.
Sadaam was absolutely brilliant
Sadaam was absolutely brilliant. So polite and helpful. Really worked to help me.
January 28, 2026
Unprompted review
Reply from CARGEM
Dear valued customer,
Thank you for taking the time to share your feedback. We’re delighted to hear that Sadaam was absolutely brilliant and provided such polite and helpful service. It’s great to know he really worked to support you throughout your experience. We’ll be sure to pass on your kind words to him. We truly appreciate your support and hope to see you again in the future.
I have just sold my car and the…
I have just sold my car and the experience was Great.
Thanks Lorik for doing all the check and Diagnostics and it was all well coordinated and hassle free.
I Would highly recommend the dealer.
January 29, 2026
Unprompted review
Reply from CARGEM
Dear valued customer,
Thank you for sharing your experience with us. We’re delighted to hear that the process of selling your car was great and completely hassle free. A big thank you for highlighting Lorik’s efforts in carrying out all the checks and diagnostics and keeping everything well co-ordinated. Your recommendation truly means a lot to us and we hope to assist you again in the future.
Reply from CARGEM
Dear Customer,
Thank you so much for the fantastic feedback. We’re absolutely delighted to hear you had such a great experience with us. Providing top level service and making the car-buying journey smooth and enjoyable is always our goal, so your kind words truly mean a lot to the whole team. Enjoy your new car and thank you for choosing us, We look forward to welcoming you back in the future.
Advertisement
Reply from CARGEM
Thank you for your positive feedback. We’re glad to hear you were satisfied with our fast and professional service. We truly appreciate your trust and look forward to assisting you again in the future.
Very good experience
Great place to buy a car, if you are coming here I would recommend asking for Annyl. Very professional and made the process so smooth and easy. Thank you Cargem
January 25, 2026
Unprompted review
Reply from CARGEM
Dear Valued Customer,
Thank you so much for your kind words and for choosing Cargem. We’re thrilled to hear that you had a great experience and Annyl was able to make your car buying process smooth and easy. We’ll be sure to pass along your compliments.
We truly appreciate your recommendation and look forward to welcoming you back in the future, Enjoy your new car.
AVOID AVOID AVOID
AVOID AVOID AVOID
THEY TAKE MY MONEY,I RESERVE THE CAR AND AFTER 2 HOUR THEY TELL ME THAT WAS RESERVED FOR SOMEONE ELSE, PROBABLY A FRIEND OR A RELATIVE,I HAVE ALL THE PROOFS ,YOU ARE SCAMMERS
January 22, 2026
Unprompted review
Reply from CARGEM
Dear Customer,
We would like to clarify that the £99 payment is a reservation fee only and does not remove the vehicle from the market. This fee allows customers to express interest and temporarily reserve the vehicle.
A vehicle is only fully secured and removed from sale once the full commitment payment of £500 has been received. Until that point, the vehicle remains available to other customers.
This policy applies equally to all customers and is in place to ensure fairness and transparency.
We can also confirm that your £99 reservation fee has been refunded. Please note that it can take up to 7–10 business working days for the funds to appear in your account, depending on your bank.
We appreciate your understanding.
Kind regards,
Customer Reservations Team
CARGEM
Very fast and professional service
Very fast and professional service
Answered all questions with further information added. Definitely will be coming back again. Annyl was 10/10 on service.
January 16, 2026
Unprompted review
Reply from CARGEM
Dear Customer, Thank you so much for your kind words, We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service fast and professional and that all your questions were answered thoroughly. Annyl will be especially pleased to hear your 10/10 feedback. We look forward to welcoming you back again soon, Thank you for choosing Cargem.
Advertisement
AVOID AVOID AVOID - BULLIES
IF YOUR CAR IS BOUGHT BY CARGEM ON MOTORWAY CANCEL IT IMMEDIATELY. DO NOT IGNORE THE NEGATIVE REVIEWS. THEY ARE BULLIES AND CORRUPT. THEY WILL PLACE THE HIGHEST BID BUT NOT EVEN LOOK AT YOUR PHOTOS AND THEN TRY AND KNOCK MONEY OFF UPON COLLECTION.
Today I had a horrific experience with Cargem whereby they have used bullying tactics to try and buy my car for an unreasonable price. Cargem bought my car for £400 less than the guide price via Motorway. The damage on my car was clearly listed in the ad on Motorway with clear photos of all issues. Cargem had already bought my car for £400 less than the guide price so had accounted for this damage. The guys who came to my home to assess the car found 3 additional minor scratches that can be buffed out at no cost to the dealer. These were fed back and I was offered £11600. Cargem explained that there was some damage that was listed on my ad as a ‘scratch’, however apparently this is actually a paintwork issue that would cost £800 to fix, hence the £800 reduction. Cargem confirmed that they do not pay to fix scratches but that this damage would need to be paid for and money deducted as this was supposedly not made known to them. Therefore, Cargem have tried to knock money off purely for damage that was clearly visible on the ad! There were 3 clear photos on the motorway app of this damage where it is clear what the extent of it is. I am not a professional and do not know the correct term for this mark - to me, ‘scratch or scuff’ would accurately describe this, however the photos were there for clarity. The dealer told me that there are 52 photos on my ad and they do not look at the photos, rather, just read the listing. It is not my fault you chose to buy a car and did not read the listing. Would any sane person buy something blind without seeing photos? Why am I spending so long taking photos of my car if the dealer does not even look at them. This is their fault entirely and I should not be penalised for this.
I was then offered £12100. I stated that I would accept no less than £12300 (£100 less than they bought it for, but over £500 less than what motorway had listed the car as). I believe this persons name was Junaid however upon trying to contact Cargem afterwards, they would not confirm the name. I have since text the number to no avail, and when I have called he has denied all knowledge of our previous conversation and refused to give his name (and again been extremely rude).
Junaid told me that he would need to inform Motorway of the additional damage and this may impact any future offers I get. This is bullying behaviour to try and make me feel I have no option but to sell him my car. The guy who came to collect the car also observed this whole conversation to be bullying.
Somebody else from Cargem then called me back (Mikey?) and told me that there was black gunk in the oil tank and this is the start of a huge problem that could cost thousands to fix. I asked why they had not mentioned this to be an issue before I demanded £12300, he could not answer this question. He told me he was previously a mechanic at Mercedes and this is the start of a huge issue for me and I should hear his offer to save the headache of going elsewhere to have this fixed. I said if he is not going to give me the amount I want I don’t want to entertain the conversation. I then asked Mikey what the name of his colleague was who spoke to me so rudely before, and conveniently he did not know what his name was. Funny how this ‘huge’ issue was not even raised when they wanted to settle a deal of £12100?
The two men who came to collect the car (nothing to do with Cargem) were so lovely and made me feel so at ease, as I had been quite nervous about the whole process being a woman on my own. I now know that I was right to feel this way in respect of Cargem. Motorway offered reassurance previously that Cargem are a trusted dealer and there would be no issues. It seems Cargem like to try and bully and target women who they think don’t know any better. Thank you so much to the lovely men who were with me for 1.5 hours and made such an awful experience that little bit more bearable.
Please if your car is bought by Cargem just cancel immediately. Absolute cowboy bullies.
January 21, 2026
Unprompted review
Reply from CARGEM
Dear Customer, We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s certainly not the standard of service we aim to provide.
We understand how frustrating this must have been and sincerely apologise for the inconvenience it has caused. We would like the opportunity to look into this further and review what happened on the day. Please contact us directly with your details so we can investigate and address.
Thank you for your feedback it helps us improve our processes and ensure a better experience going forward.
BV17 - THANK YOU NIKKI
BV17 - I had a fantastic experience buying my vehicle thanks to Nikki. From start to finish, she was knowledgeable, kind, patient and genuinely helpful. She took the time to answer all my questions, explained everything clearly, and made me feel reassured. I truly appreciate Nikki's honesty and assistance. I would highly recommend Nikki to anyone looking to buy a car, thank you!!!!
January 18, 2026
Unprompted review
Reply from CARGEM
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Nikki made your vehicle buying journey such a positive one. Her knowledge, patience, honesty, and genuine care for our customers are qualities we truly value, and we’re glad they made you feel comfortable and reassured throughout the process. We’ll be sure to pass along your compliments to Nikki. Congratulations on your new vehicle, and thank you for the recommendation we look forward to assisting you again in the future.
Not to be trusted
Agreed to purchase my car via Motorway at an agreed price and then when it came to the collection day, they made things up about my car saying things needed renewing on the car like brake disks when there was nothing wrong with them and even the guy collecting said there was nothing wrong with them and they are just trying it on to chip the price. Really poor form and not to be trusted.
January 15, 2026
Unprompted review
Reply from CARGEM
We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s certainly not the standard of service we aim to provide.
We understand how frustrating this must have been and sincerely apologise for the inconvenience and loss of trust it caused. We would like the opportunity to look into this further and review what happened on the day. Please contact us directly with your details so we can investigate and address.
Thank you for your feedback it helps us improve our processes and ensure a better experience going forward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.