cargentur.de Reviews 

Untrustworthy. Unfortunately, my experience with the purchase process did not go well, and despite a purchase agreement, delivery did not take place.

I had seen a nice car for 31k. The price was about 7k-9k lower than similar cars. After reviewing the condition report, it turned out that there was historical damage and that the left side would need to be repainted, and possibly the bumper as well. That means a cost of approx. 2k-3k.

After multiple phone calls, it subsequently became apparent that:

- The offered 12-month warranty could not be provided due to the mileage of 155,000 km. Strange that you would offer it then. The alternative is to purchase this for business purposes. So said, so done. All documents provided.
- The car did not undergo a test drive; therefore, no full inspection was performed. Risks regarding non-functioning parts (ERAD, Onboard Charger, parking heater, etc.) are present. Due to the lack of a warranty, that risk rests entirely with me. Given the net difference (after painting) of approx. 5k compared to similar vehicles, I was willing to take this risk, and a purchase agreement was drawn up in which the amount was also noted textual ("thirty-one thousand euro").

The next morning, I received a call from Cargentur (legal) stating that a typo had been made and the car should actually have been 40k.

There was no possibility of reaching an interim solution.

Thereupon, I requested that the car be delivered in accordance with the agreement after all.

Also considering the risks I run with a distance purchase: unseen, untested, and without warranty.

I was then called again by legal, during which they were very angry with me and asked what I was thinking. And they indicated that I never need to come to them again.

Peculiar. It's fine that a mistake is made.
Let's resolve that together then. I asked them to do that too, but it turns out not to be possible. And then getting angry at the customer. Very unfortunate.

And by the way, at the time of writing, the car is still incorrectly priced in their listing.

By the way: the formal reason is that they are invoking a clause in the purchase agreement and that 'the leasing company has withdrawn the car.' Very clever.

I had a very positive experience with Cargentur GmbH, particularly due to their clear processes and transparent communication. From the very beginning, everything was explained openly and honestly, with no surprises or hidden fine print. The car itself was thoroughly checked and exactly as described in the TÜV SÜD inspection document, which Cargentur shared with me at the first point of contact—no hidden risks and no unpleasant surprises after the purchase.

What truly stood out was the personal support, especially from Mr. Vincent Gercken. He went well beyond what one would normally expect, assisting me step by step with obtaining export plates and helping me navigate the extremely bureaucratic and inflexible car registration office in Delitzsch (Nordsachsen district). Without his commitment, patience, and problem-solving mindset, the process would have been far more stressful.

Based on my experience, I would like to share a useful tip for other foreign buyers: avoid the Delitzsch registration office when applying for export plates, even though it is conveniently located (only 12 km) from the vehicle pickup logistics site in Rackwitz. The office works strictly by the book in a way that is particularly unfriendly to foreigners. They require the “Musterformular – Empfangsbevollmächtigung für Halter oder Halterinnen ohne Wohnsitz, gewöhnlichen Aufenthalt oder Sitz in Deutschland” to be provided by someone residing specifically in their district, which is extremely difficult to provide for non-residents. Additionally, they do not accept TÜV SÜD’s official VIN confirmation and instead insist on inspecting the vehicle in person. While such procedures may be understandable from a legal standpoint, they are highly impractical for foreign buyers unless one hires a towing service, which adds unnecessary cost.

The purchase itself was smooth and well organized. Picking up the car independently did involve some hassle due to local bureaucracy, but this was clearly outside Cargentur’s control. Even so, I never felt left on my own — support was always available whenever needed.
Overall, Cargentur GmbH delivers on what truly matters: clear processes, fair and transparent communication, well-checked vehicles, and outstanding personal support. I can confidently recommend them to anyone looking for a trustworthy and professional car-buying experience.