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CarGurus Reviews 7,473

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TrustScore 4 out of 5

4.0

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 3,783 reviews, reviewers had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the clear and honest information provided. Many highlight the helpful service, with the platform offering a great selection of vehicles and useful updates on chosen cars. The pricing details are often seen as a valuable resource, helping users find reasonably priced cars and even secure better deals. However, some people were dissatisfied with the product, mentioning issues like receiving irrelevant advertising after unsubscribing or filters not working correctly, leading to unwanted search results. A few other people also felt that the cars purchased through the platform sometimes had undisclosed faults or required immediate repairs, leading to additional costs and inconvenience.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the wide... See more

Website

Customers consistently note positive experiences with the website, describing it as simple, easy to use, and... See more

User experience

Consumers find the user experience to be positive, with many describing the platform as easy to use and... See more

Service

Users describe positive interactions with service, with many reviewers praising the excellent and helpful... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers finding good deals and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A surprisingly good range of cars on there, all reasonably priced – I would say better than Autotrader in that respect. Their app is good too – I still use it regularly to go car shopping. All I wo... See more

Rated 5 out of 5 stars

From all the recommendations last September regarding advertised purchases & prices for MG HS Trophy I purchased a new one. Only for your company service detailing prices all over Great Britain... See more

Rated 5 out of 5 stars

Having not replaced my car for some considerable time, and having gone to a couple of local garages who just wasted my time, I looked on line . CarGurus listed the type of cars I wanted and it was so... See more

Rated 5 out of 5 stars

CarGurus Advertise good quality cars with complete details and acceptable price genuinely. The few I looked and had an interest are usually bought before i get the decision to go ahead. I have seen... See more

Company details

  1. #90 of 122 best companies in Online Marketplace

Written by the company

At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace. We make it easy to find great deals from top-rated dealers and provide the guidance consumers need to make a more informed purchase. We also help dealers quickly and easily market their vehicles and connect with ready-to-buy shoppers.

Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 3 out of 5 stars

It is great vehicles market

It is great vehicles market. I like all small details attached to every vehicle advert including dealers as well.
However, most of the notifications are related to manual vehicles??!!
Where is the Automatic vehicles market???!!!

April 22, 2026
Rated 3 out of 5 stars

The car wasn’t as described I.e

The car wasn’t as described I.e. it was a spec below than I wanted

Advertised as a stlinex
Was only an stline
I was also told it was 155bhp version but only a 125bhp

Other than that the car is fine…

April 24, 2026
Rated 5 out of 5 stars

Worked for me

Worked for me! Looking for a van for my daughter and spent some time looking around. Went on car gurus,popped in what I was looking for and received a list of vans in my range. Ended up buying a great van.

April 29, 2026

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