Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I ask... See more
Company replied
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Review summary
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The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number... See more
Company replied
They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call t... See more
Company replied
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach o... See more
Company replied
Company details
Written by the company
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Contact info
Cambridge, United States
- 1-800-CARGURUS
- cargurus.com
3.6
Average
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Apparently Raymond doesn't want my business
"Raymond" from the texting side of thing ended my conversation randomly?
I gave him the vin and the listing ID as presented on their app, he refused to assist me because apparently they have the listing ID written incorrectly (6 digit when it should be 8 digit) and I did not have a link immediately available to sent to him since it was an app.
I gave him both the Id they have listed and the vin, why would he not be able to find the vehicle?
December 28, 2025
Unprompted review
Reply from CarGurus
Thank you for sharing this experience—we’re sorry for the frustration caused by the conversation ending unexpectedly. Providing the VIN should have been sufficient to continue assisting you, and we understand how confusing it can be when listing IDs differ between the app and our systems. Your feedback is appreciated and will be shared with our team to help improve support consistency and avoid situations like this in the future.
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Csrgurus has made my car search so so…
Csrgurus has made my car search so so easy! Great customer service and great vehicle options. The system works and works great!
December 27, 2025
Unprompted review
Reply from CarGurus
Thank you for the wonderful feedback! We’re thrilled to hear that CarGurus made your car search easy and that you had a great experience with our customer service and vehicle options. We truly appreciate your support!
Bait and Switch
Vandergriff Honda gave me an offer for my used car through CarGurus on 12/07/2025. The offer was for $22,675 and said it was good for 7 days pending a hands-on inspection. I made arrangements to accept that offer and meet for the sale. Alex Arcos met me on 12/12/2025 and did his inspection. He then said he could pay about $1500 less. When I asked what was wrong with the car Alex said nothing was wrong. His manager came out and talked to us. I asked the manager why they wouldn’t honor the original price and he said, “Marketing conditions changed.”
The bottom line is that Vandergriff Honda and CarGurus used a Bait-and-Switch. They wasted my time and fuel to get me in the door and then wouldn’t honor their offer.
December 12, 2025
Unprompted review
Reply from CarGurus
Thank you for taking the time to share your experience. We understand how frustrating this situation must have been, especially after making arrangements based on the initial offer. Offers made through CarGurus are provided by the dealership and are typically contingent on a hands-on inspection and current market conditions; however, we take reports like yours seriously and appreciate you bringing this to our attention, as feedback helps us continue to review dealer practices and improve transparency on our platform.
Very helpful agent
Very helpful agent. Super nice and smooth conversation
December 27, 2025
Unprompted review
Reply from CarGurus
Thank you for the kind feedback! We’re happy to hear you had a smooth and pleasant experience with our agent. We appreciate you taking the time to share this!
Dedicated 2 explore all resourses
I'm givin' a 4 because it took a little under a week 2 respond 2 my inquiries. I thought that wz somethin' that could have been done sooner. Altho a bit late at respondin', once we got 2 it they were matter of factly about their business. I appreciated the fact they were professional, and explored all available options with obvious experience n their fields.🤔☺️🌹
December 27, 2025
Unprompted review
Reply from CarGurus
Thank you for your honest feedback! We appreciate you sharing both what could have been improved and what you valued about the experience. We’re glad to hear that once connected, our team was professional and thorough, and we’ll continue working to improve response times.
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I love this site for car shopping
I love this site for car shopping. You just type in your specifics and car gurus does all the work for you.
December 27, 2025
Unprompted review
Reply from CarGurus
Thank you for the great feedback! We’re happy to hear you love using CarGurus and that our tools made your car shopping experience easier. We appreciate you choosing CarGurus and wish you the best in your search!
I found my car through CarGurus and it…
I found my car through CarGurus and it was the best deal ever. I had almost given up. They kept the car inventory fresh every day and I finally found a great car with only 46,000 miles on it. Thank you CarGurus. I had a $4900.00
down payment and it was the best deal for me. They directed me to
USA AUTO & TRUCK VILLA PARK. TYVM.
December 14, 2025
Unprompted review
Reply from CarGurus
Thank you so much for sharing your experience! We’re thrilled to hear that CarGurus helped you find such a great deal and that keeping the inventory fresh made all the difference. Congratulations on finding a vehicle that was the right fit for you, and thank you for trusting CarGurus in your search!
Very helpful by assuring me that they…
Very helpful by assuring me that they would help me with everything I asked for in the best they could almost too helpful makes it easier to buy my first vehicle
December 26, 2025
Unprompted review
Reply from CarGurus
Thank you for the kind feedback! We’re so glad to hear our team was helpful and made the process easier as you worked toward buying your first vehicle. We wish you the very best and are always here if you need help along the way.
Extremely Useless and Unhelpful
Extremely useless. Wasn’t helpful at all. They didn’t understand the simplest questions I asked.
December 25, 2025
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and appreciate you sharing your feedback. This is not the level of service we aim to provide, and your comments help us identify areas where we need to improve.
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He won't reply to messages correctly
December 24, 2025
Unprompted review
Reply from CarGurus
Thank you for your feedback. We’re sorry to hear about the communication issues you experienced, as timely and clear responses are important. Your comments have been noted and help highlight areas where improvement is needed.
quick to reply and worked hard to…
quick to reply and worked hard to answer some very specific questions about the vehicle
December 24, 2025
Unprompted review
Reply from CarGurus
Thank you for your feedback! We’re glad to hear our team was quick to respond and worked hard to address your specific questions about the vehicle.
Reply from CarGurus
Thank you for your 5-star rating!
Thanks Car Gurus for making my search…
Thanks Car Gurus for making my search for a vehicle fast and easy! You saved me soooo much time! Much gratitude💞
December 3, 2025
Unprompted review
Reply from CarGurus
Thank you so much for the kind words! We’re thrilled to hear that CarGurus made your vehicle search fast and easy and helped save you time. We truly appreciate your gratitude and wish you the best of luck with your vehicle search!
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Thomas don’t know Vettes
Thomas, w/Hi line Motors is an ill informed car salesperson w/poor communication skills. I advised him of an issue concerning a 2012 Corvette GS; he told me I was incorrect. After I addressed the problem a 2nd time he gave me a feeble excuse. After another discussion about the modifications to the car he told me it was not really a big deal. Then, silence, after I decided to challenge his knowledge of Corvettes.
December 23, 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience. We’re sorry to hear about the frustration you encountered with communication and product knowledge during your interaction. We take feedback like this seriously, as clear communication and accurate information are essential when purchasing a vehicle. Your comments will help highlight areas where improvement is needed, and we appreciate you taking the time to let others know about your experience.
Tom shears great help wouldn’t go…
Tom shears great help wouldn’t go anywhere else
December 21, 2025
Unprompted review
Reply from CarGurus
Thank you for the great feedback! We’re happy to hear Tom Shears was such a big help and that you had a positive experience. We really appreciate your support and recommendation.
Five star review for Tom shears at…
Five star review for Tom shears at canvey carriage will defo be recommending
December 22, 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your positive experience! We’re glad to hear that Tom Shears at Canvey Carriage provided five-star service. We appreciate your recommendation and thank you for taking the time to leave a review.
Hopefully
Big selection of vehicles and very quick on response will i use again yes
December 23, 2025
Unprompted review
Reply from CarGurus
Thank you for your 5 star rating!
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I was trying to inquire on a vehicle…
I was trying to inquire on a vehicle and they started chatting me with a bot and then said they were going to transfer me to Joy and then no one got on the chat and I kept leaving messages and no one responded so I just ended the chat.
also there seem to be hidden fees and the prices do not match when I speak to the actual dealerships.
December 21, 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience. We’re sorry to hear about the chat issue and the lack of follow-up after you were transferred—this is not the experience we want for our users. We also understand your concerns regarding pricing discrepancies and potential hidden fees, and we take these reports seriously, as dealers are responsible for providing accurate pricing on our platform.
If you’d like to follow up or share additional details, you can do so here: https://www.cargurus.com/Cars/enterFeedback.action. We appreciate you bringing this to our attention and will use your feedback to help improve both our support experience and listing accuracy.
I gave my car for servicing and was…
I gave my car for servicing and was initially quoted AED 15,993. After multiple discussions, the amount was later reduced to AED 5,400, which already raised concerns about pricing consistency.
During the process, I was repeatedly asked for payment before the work was completed. Just before delivery, I was informed that an additional amount was required for an engine pulley replacement. When I visited the workshop to see the issue, I was not shown the vehicle.
I requested that the car be returned without replacing the pulley, but delivery was refused unless I signed an undertaking absolving the workshop of responsibility. This back-and-forth continued for nearly two weeks, causing significant inconvenience.
Eventually, the manager intervened and appeared unaware of how the matter had been handled earlier. I agreed to proceed with the pulley replacement in order to collect my vehicle.
At delivery, I was not provided with a proper VAT invoice. I was told the printer was not working, and the invoice was printed on plain paper without an official stamp, despite repeated requests.
Overall, the experience was extremely stressful and time-consuming. I would strongly recommend that customers clarify scope of work, pricing, documentation, and delivery conditions in writing before proceeding, and ensure the workshop is fully transparent before handing over their vehicle.
November 7, 2025
Unprompted review
Reply from CarGurus
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the frustration and inconvenience you experienced.
Excellent answered all my questions I…
Excellent answered all my questions I would recommend Cargurus
December 21, 2025
Unprompted review
Reply from CarGurus
Thank you so much for the kind feedback! We’re really glad to hear that all of your questions were answered and that you had a positive experience. Your recommendation means a lot to us, and we truly appreciate you taking the time to share it.
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