Carhartt Work In Progress Reviews 

Carhartt clothing is a little more expensive than other brands, however, the quality is exceptional and well worth the price.

Avoid, cancelled items, no refunds. Told to raise with bank.

Bought gloves for skiing, only used once, seam spilt, took back to shop, not interested at all, manager said cannot exchange. Cheap rubbish, AVOID

I had an issue with a damaged package, and Carhartt WIP handled it professionally and efficiently. Even though the damage was out of their control, they guided me through the claim process and quickly processed a refund. Communication was clear, and they were incredibly helpful throughout. A great experience despite the unfortunate situation—would definitely shop with them again!

Perfect ! Thanks Carhartt

I purchased a few items in this year's sale (order reference 7902053), and what a disappointment it has been. Although all the items were shown as in stock at the time of purchase, only one item was delivered when the order finally arrived nine days later—a T-shirt costing £22.50.

Alright, the website's inventory wasn't current with the actual stock (by 24 hours, as I was informed by customer service), yet I was still charged the full postage (£6.50).

For one item, I would not have considered this increase in the delivery charge and would not have proceeded with the purchase.

I contacted Customer Support, who were unhelpful and failed to answer my question or provide a solution.

The customer service here is very good. One of my hoodies from them came under damage, fortunately it was a drawstring so easily replacable. Went to Carhartt about this issue, to which they sent out a replacement part no questions asked, aside from pictures and labels. Admittedly customer service was a little slow, but I have no complaints with the resolution and I think it was well worth the patience. If you have been considering buying carhartt gear, I would definitely recommend as it will serve you well and customer service is keen to help.

On a side note, quality of clothing very respectable, and incredible value if ever on sale.

Great quality, advice and a good sale section!

God levering passere til dagene og bukserne er fine

Great products and range, quality has been less consistent over last couple of years.

When going direct to CWIP, shipping situation is a real shame. It is the most expensive and also one of the slowest I have come across. At least with other stores who charge £6 - £7, you can expect delivery within a few days as opposed to weeks. Have also had orders go missing en-route and couldn't reorder due to stock limitations.

Don’t buy from here unless you’re certain you don’t need to return it. Always pay by PayPal or your credit card just to doubly protect yourself. I’m still waiting for a refund for an item they received on the 2nd Jan 2025

I have been trying to return an item worth £200 for a month to no avail. They have sent me two "invalid" UPS labels and have received generic email feedback/guidance every step of the way. The phone number doesn't connect to anyone and now the 60-day return policy has passed. I'm planning on filing a small claims court appeal against them. My advice to anyone thinking of buying a product from Carhartt WIP is to STAY AWAY.

Great products but SHOCKING customer service. Items purchased in December, returned and received in their UK warehouse on 7th January, refund for 1 item only received today - 4th Feb! BEWARE - their refund policy is 21 WORKING days and they stick to this! I am still doing battle to get the rest of my refund.

excellent customer service, I was probably rude at first but still I was served very well and received all the information I needed. my operator was Sabrina (give her a raise!)

Item purchased as a Christmas present and it didn’t fit the recipient. As Carhartt don’t offer exchanges, I purchased another in the required size and sent the original item back for a refund. Carharrt are yet to acknowledge receipt of my item, despite tracking showing that it was delivered more than 3 weeks ago. When contacting customers services, I received a generic email telling me how to return an item, completely ignoring any of the information I’d provided/ issue I had raised.

Quality and endurance, always the top.

The worst customer experience. I have purchased a jacket on the 24th January. The purchase was cancelled, no reason was given to me. They said that it will take 7 days to refund my purchase for a mistake made by the company.
I have contacted customer service, again no reasons or justification for the cancellation. They have offered a 10% voucher that was never sent to my email. I have contacted the company three times, no reason for my cancellation was given, no voucher was sent and the worst of everything is that the product is AVAILABLE on the website with the same colour and the same size that I have purchased.
I have asked if I could purchased again and they said that they couldn't guarantee that my order wouldn't be cancelled again!!!
They had almost ONE WEEK to update the website in case of the product is unavailable and they didn't. They said they are too busy with thousands of orders so I guess they don't need me as a customer.
I never had such a bad experience with a company. It's a shame because they have good products but this company is absolutely horrible with the customers. I still have no idea when I will get my voucher or if I can go to the website and purchase the item again or even to have a reason why my order was cancelled at the first place.
Horrible company. Horrible service.

Love the Brand, love the quality and absolutely adore the customer service. These guys are always there for you and your problems and the solutions have always exceeded my expectations. All in all can’t be happier with carhartt and the whole team and shopping experience. Thanks!

Hi Carhartt,

I hope you get back to me in this way.
Ordered 2 hats on your website. No Follow up no status update, did not receive them.
Contacted you by phone many many times and no answer. also not by mail.
Could you kindly get in touch with me please.
Thank you
T.

Appalling service. Items took almost 3 weeks to arrive, one of which had been also discounted by a further £30.00 before it even eventually arrived…customer service is poor - they either do not understand or do not care why this would be disappointing for a customer! It’s interesting to see that lots of other people have similar issues and poor experiences - Suggest consumers avoid purchasing directly from this brand and instead if they want the products they should buy through a retailer - likely to be cheaper with much better logistics and genuine service. The senior management should take heed of the poor logistics planning, e-comm merchandising and customer services - it’s not too difficult, countless other companies successfully do so - there is no excuse. I am trying to contact senior management to discuss but suspect they’re not too interested or care - which is the testament expressed so far. Reading back through other reviews - the same excuses and continuous passing of any blame looks to have been occurring for a few years :-(
I presume “Maryel” is their AI CS agent…they should absolutely revert to using a human that is able to understand and express empathy with customers - the poor canned responses just worsen the entire customer experience.