Used eversure car hire excess insurance for about 8 to 10 years now and rent several cars a year. I've had to make claims 3 times (ranging from 200 to 1200 euros) for damages, each time the response a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve used Eversure for a number of years for our hire car excess insurance. We found them to be competitively priced, clear on what is covered and very helpful and responsive if you need to use their... See more
Company replied
Website is simple, clear and fast; I can’t suggest any improvement to the process. When I needed to claim on a previous trip Eversure’s online process was responsive and helpful and I quickly receiv... See more
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Highly recommend this company. Unfortunately I had damage to a rental car. The whole process took less than 2 weeks to get sorted. I was then expecting my insurance to go sky high but there was a very... See more
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Company details
About Eversure Car Hire Excess Insurance
Written by the company
When you hire a car, it usually comes with an excess. This is the amount you’re financially responsible for if the vehicle you've hired is damaged or stolen. Depending on the car hire company, this could cost you hundreds or even thousands of pounds.
With Eversure Car Hire Excess Insurance, you can be reimbursed for this cost up to £7,000 following a successful claim. That means you can hire a car with confident in the knowledge that your money stays where it belongs if the vehicle is damaged or stolen.
Contact info
Bury Street 1-3, GU2 4AW, Guildford, United Kingdom
- carhireexcess.eversure.com
Eversure Car Hire Excess Insurance
4.7
Excellent
1K reviews
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Straight forward process on line
May 26, 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
It's great to hear you found the process of taking out car hire excess insurance with Eversure straightforward.
Kind regards,
Anna
Struggling to get any response from…
Struggling to get any response from customer services. This will be my last year of four
January 23, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Richard,
Thank you for taking the time to leave a review. We are sorry to hear that you are still waiting for a response.
We have been unable to locate a recent enquiry from you via our contact form. Please get in touch using the link below and a member of our team will be happy to assist:
https://www.eversure.com/contact.aspx
Alternatively, our live chat service is available via the icon in the bottom right-hand corner of our website, Monday to Friday, 9:00am to 5:30pm.
Kind regards,
Chloe
Reply from Eversure Car Hire Excess Insurance
Hi Gillian,
We’re glad to hear you found it easy to take out your car hire excess insurance and that our pricing was competitive. Thank you for your feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We're glad our website was easy to use. Thank you for your feedback!
Kind regards,
Anna
Clear what your buying and simple…
Clear what your buying and simple options to make an informed purchase
May 27, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Richard,
We're glad our options made purchasing Eversure car hire excess insurance easy. Thank you for your positive feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
Thank you for your feedback. It’s great to know the information was clear and the whole booking process felt simple and straightforward.
Kind regards,
Anna
Fast and easy to arrange
May 27, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Jeff,
We're glad it was fast and easy to sort your excess cover. Thank you for your positive feedback.
Kind regards,
Anna
Easy to 'renew' our weekend xs…
Easy to 'renew' our weekend xs insurance cover, no problems with Thrifty Cars accepting it at Toulouse . About to book another week for Majorca trip in couple of months.
May 20, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Ian,
We’re really pleased to hear that renewing your cover was quick and straightforward. It’s also great to know everything went smoothly during your recent trip. We hope you have a nice time in Majorca!
Kind regards,
Anna
We’ve used Eversure for many years
We’ve used Eversure for a number of years for our hire car excess insurance. We found them to be competitively priced, clear on what is covered and very helpful and responsive if you need to use their services for an issue. Highly recommended.
May 25, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Jeanette,
We're pleased to hear you've had such a positive experience with our hire car excess insurance over the years. We appreciate your kind words about our pricing, clarity, and responsive service. Thank you!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Martin,
We're happy the Eversure website was easy to use and provided peace of mind! Thank you for your positive feedback.
Kind regards,
Anna
Excellent Service from Eversure.
Excellent Service from Eversure.
We let our policy auto renew by accident and when we realised and emailed they had cancelled and processed a refund immediately at our request.
Fast and efficient and we will definitely take policies again with them in the future when hiring rental cars
May 24, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Donna,
We’re pleased to hear that your request was handled quickly and efficiently, and that the team were able to cancel and refund your policy without any hassle.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Kim,
We're happy our website is easy to use and the price of our car hire excess insurance policies is good. Thank you for your positive feedback!
Kind regards,
Anna
Simple straightforward and quick
May 26, 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
It’s great to know everything felt straightforward and didn’t take long to sort.
Kind regards,
Anna
Helpful people
Had a query re my car hire excess policy, got straight through to a lovely lady who put my mind at ease immediately. No idea if things would be quite so rosy from my point of view if (God forbid!) I have to claim, but so far so good!
May 27, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Paul,
We’re really pleased to hear that our team was able to put your mind at ease and support you with your query. If you do need to make a claim, our team will be just as happy to help.
Kind regards,
Anna
Quick and easy to choose which option I…
Quick and easy to choose which option I needed. Good value for money.
May 26, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Piet,
We're happy you found our options easy to choose and good value. Thank you for your feedback.
Kind regards,
Anna
Good product - good price
Web site very easy to navigate, good product, good price- excellent!
May 26, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Phil,
We're happy to hear our website was easy to navigate and you found car hire excess insurance for a good price. Thank you!
Kind regards,
Anna
Easy and competitive
May 23, 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
It's great to hear you found it easy to take out Eversure car hire excess insurance and thought our prices were competitive.
Kind regards,
Anna
Simple and good value for money
May 21, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Assem,
We're delighted you found our website simple and our policies good value. Thank you for your positive feedback!
Kind regards,
Anna
I've given a 5 star rating
I've given a 5 star rating. Sorry but what more do you want 😏
May 25, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Peter Rudd,
A 5-star rating is perfect - we couldn’t ask for more!
Kind regards,
Anna
Extremely easy and simple Web site to…
Extremely easy and simple Web site to use. The Ts and Cs are easy to understand what is covered or not.
May 25, 2026
Reply from Eversure Car Hire Excess Insurance
Hi Dave,
We're so glad to hear you found our website easy to use and our terms clear. Your positive feedback is appreciated!
Kind regards,
Anna
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