Disappointed with the billing. I was expecting a charge of €2.90 but was invoiced €29 — ten times the amount I understood I would pay. That kind of discrepancy is not acceptable and makes me question... See more
Company replied
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See what reviewers are saying
Jenny was really friendly. I did not want monthly subscription but somehow wasn’t paying attention and started charging it itself. She organised everything, it was cancelled right away. The report wa... See more
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
I inadvertently signed up to a subscription, which was very unclear on the site. The one off report report I thought I was purchasing didn't tell me too much either! I contacted the company four da... See more
Company replied
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very practical
June 1, 2026
Thank you to Estelle for helping me so…
Thank you to Estelle for helping me so rapidly with my confusion being being signed up and charged monthly when I just wanted check a one off vin check .the payment charged was cancelled and I’m happy thank you good customer service highly recommend
June 1, 2026
Unprompted review
Very poor check and pricing scam
Very non-transparent pricing model.
The service looks like a one-time vehicle check, but after payment they automatically activate a subscription and start charging recurring fees £25 . Many users only notice this later in their bank account. Even after cancellation,
The check i got was very poor too
I did email them and got no reply
So a bit of a con I think
May 25, 2026
Unprompted review
Reply from Carjudge
Hello,
We are sincerely sorry to hear about your disappointment and we understand your concerns regarding both the quality of the inspection and the perceived lack of transparency around pricing.
Regarding the subscription, at the time of registration the offer includes a 7-day trial period, followed by an automatic renewal into a paid subscription unless it is cancelled before the end of the trial. These conditions are clearly stated before payment confirmation and are also available on our pricing page.
That being said, we understand your frustration and regret that this was not clear enough in your experience.
In addition, we are unable to identify an account based on an anonymous review. In order for us to review your situation and provide an appropriate response, we kindly invite you to contact us directly at contact@carjudge.com with the details of your account.
Our team will be happy to assist you and look into your request as soon as possible.
Kind regards,
Cynthia from the Carjudge Team
I had an issue with an accidental…
I had an issue with an accidental subscription renewal due to a typo I made in my email address during a VIN check. I contacted customer support, and I am incredibly grateful to Estelle, who handled my case. Estelle was extremely helpful, professional, and understanding. The issue was resolved completely in my favor, the subscription was canceled, and the refund was processed quickly. I am very satisfied with how this was handled. Thank you, Estelle, for the amazing support!
May 31, 2026
Unprompted review
I haven't nt read it yet but thank you
May 31, 2026
They take your money without your consent
EDIT I did get my money back and that's 5 stars for the persons that I talked with but the site needs more information about payment as for my experience with them was extraordinary but you need to talk with them
May 31, 2026
Unprompted review
Reply from Carjudge
Dear Petru,
We are sorry to hear about your experience. Your request has been handled by our team and the refund has been processed. Our subscription terms, including the 7-day trial period and the renewal amount, are presented before any payment confirmation and remain accessible on our pricing page at all times.
Should you need any further assistance, we are available at contact@carjudge.com.
Kind regards,
The CarJudge Team
high speed to get results
May 30, 2026
TOK JO HA BJOOOOOO
May 30, 2026
No kilometers
No kilometers, almost all parameters seen in traffic permit are shown on the site. Nothing special beside that.
Can not compare to car vertical.
Not golf at all.
May 29, 2026
Unprompted review
Reply from Carjudge
Dear Anamaria,
We are sorry the report fell short of your expectations. The information displayed is sourced exclusively from official databases and reflects what has been registered by the competent authorities.
Please contact our team at contact@carjudge.com, we'll give your request the attention it deserves.
Kind regards,
The CarJudge Team
Daylight robbery this company not made…
Daylight robbery this company not made clear after 7 day your on a monthly charge of £25.95, this is the first and last time I use this shower of shit stay well clear.i have now been refunded the £25.95 after putting this review up,,thanks for the refund carjudge.com
May 21, 2026
Unprompted review
Reply from Carjudge
Hello,
After reviewing your account, we see that our customer service team has already addressed your issue. We have emailed you details about how the subscription works and an explanation of the charge, and the refund has been processed.
We would like to remind you that our service begins with a trial offer, followed by an automatic renewal of the subscription at €24.95, in accordance with the terms and conditions displayed before payment confirmation.
We understand, however, that this situation may have caused confusion, and we sincerely apologize for the inconvenience.
We hope that the solution provided by our team has clarified the situation, and we remain available at any time at contact@carjudge.com
Best regards,
Cynthia from the Carjudge team
Very non-transparent pricing model.
Very non-transparent pricing model.
The service looks like a one-time vehicle check, but after payment they automatically activate a subscription and start charging recurring fees (€25 in my case). Many users only notice this later in their bank account. Even after cancellation, I no longer trust them with my card details. Be very careful and use a virtual card if possible.
May 27, 2026
Unprompted review
Reply from Carjudge
Hello,
We are truly sorry to hear about your experience and understand your concern regarding the transparency of our service.
To clarify, our service offers a 7-day trial for €2.90, which is clearly stated on our website at the time of sign-up. At the end of this period, if the subscription is not canceled, it is automatically renewed as a paid plan with recurring charges, which are also displayed before confirmation.
That said, we are truly sorry if this was not clear enough to you and for the inconvenience caused.
In order to verify your situation more accurately and assist you as best as possible, could you please contact us directly at contact@carjudge.com, as we are unable to locate your account with the information provided?
We remain at your disposal.
Best regards,
Cynthia from the Carjudge team
Cancelled Subscription
I contacted Carjudge to cancel subscription that I had, I did not realize I had a subscription after a 7 day trial. It was handled very well and I had a quick response.
I have been told I will receive a refund for unused time
Very pleased with the outcome. And their very professional service
Thanks
May 27, 2026
Unprompted review
Had a one time purchase and they…
Had a one time purchase and they charged a 10x subscription the next month, didnt even notice I was subscribing to anything. Such a f scam.
May 13, 2026
Unprompted review
Reply from Carjudge
Hello,
We’re sorry to hear about your experience and understand your frustration with this situation.
To explain, our service operates on a trial basis, followed by automatic renewal as a subscription if it is not canceled before the end of the trial period. This allows you to continue using the service without interruption once the trial ends.
After checking, we are unfortunately unable to locate your account with the information provided. To verify your situation and assist you more effectively, please contact our team at contact@carjudge.com.
We look forward to reviewing this with you as soon as we receive your message.
Best regards,
Cynthia from the Carjudge team
Very easy and quick to use.
May 27, 2026
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