Carla Jewelry Reviews 

618
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 579 reviews, reviewers had a great experience with this company. Customers frequently mention that the jewelry pieces are beautifully crafted, stunning, and arrive very quickly with helpful tracking updates to follow every step of the journey. Many buyers are very happy with the overall quality and find these lovely items make wonderful, meaningful gifts for family and friends. Some reviewers were not happy with certain items, noting that some pieces looked cheap, arrived broken, or tarnished after just a short time of wearing them. A few people also felt that the delivered products did not match the online photographs or the advertised descriptions properly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items as beautiful, well made, and... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is beautifully made and offers... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals and efficient... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in opinion. Many reviewers... See more

Price

Reviewers highlight ambiguous aspects of price with varying opinions. Many consumers praise the great prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased two pieces separately following the loss of my beloved little dog. These lovely hug pendant is delightful and brings back so many happy memories. The sterling silver paw bracelet is beauti... See more

Rated 5 out of 5 stars

Have received three different items, seashell anklet, daisy bracelet and blue Madala earrings. All beautifully made, the anklet and bracelet are so pretty. The earrings are quite stunning but do find... See more

Rated 5 out of 5 stars

I purchased 2 hug pendant necklaces for my daughters who had recently lost dogs to remind them of good times they had . The quality of the jewellery looks good. Ordering was easy and the delivery was... See more

Company replied

Rated 5 out of 5 stars

I bought a necklace from Carla Jewelry hoping it would not be TAT that I have received from other sites On opening my package I found the most beautiful necklace , just as shown on this site, it is be... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.


Contact info

4.2

Great

TrustScore 4 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(618)

604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Products were easy to order. All are great value for money and are lovely quality. Fast postage.

August 28, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us.

At our company, we are dedicated to ensuring that every customer is satisfied with their order and service.

If you have any further feedback or questions, please reach out to our customer service team with your order number so we can assist you directly.

Best regards,
The Team

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Rated 5 out of 5 stars

Absolutely lovely and beautifully…

Absolutely lovely and beautifully presented the dog hug is perfect.

September 11, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your fantastic review! We are thrilled to hear that you had a positive experience with us. Please rest assured that we are dedicated to maintaining high standards and ensuring customer satisfaction in every order. If you have any further inquiries or need assistance, please reach out to our customer service team with your order number, and we will be glad to help you.

Best regards,
The Team

Rated 5 out of 5 stars

Innovative designs nicely made

Innovative designs nicely made at good prices

September 4, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your fantastic feedback! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we are committed to maintaining high-quality service for all our customers.

If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team with your order details for more personalized support.

Best regards,
The Team

Rated 5 out of 5 stars

First time getting jewelry from them

First time getting jewelry from them, love them. I love the lever backs for easy on and off.

September 10, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our service.

At our company, we strive to deliver the highest quality and ensure customer satisfaction with every order. Your satisfaction is our priority.

If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can assist you further.

Best regards,
Team

Rated 5 out of 5 stars

Lovely jewellery

I found this site and so pleased I did. As a perfect present for my granddaughter was a girl with puppy necklace. She will be be overjoyed with this.

September 7, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your feedback and for taking the time to share your experience with us. We appreciate your positive rating and are glad to hear that you are mostly satisfied.

Please be assured that we strive for high-quality service and take all feedback seriously to continually improve.

If you have any specific concerns you would like us to address, please reach out to our customer service team with your order number so we can assist you further.

Best regards,
The Team

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Rated 4 out of 5 stars

The jewellery I received was very nice…

The jewellery I received was very nice - two pairs of earrings and a necklace. They took a long time to arrive but I got lots of updates from the company.
I was surprised however that the necklace was labelled "Made in Korea"!

September 9, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are satisfied with our service and products.

At our company, we are dedicated to providing high-quality experiences for our customers, and your feedback reinforces our commitment.

Should you have any further inquiries or require assistance, please reach out to our customer service team with your order details so we can assist you further.

Best regards,
Team

Rated 5 out of 5 stars

Received my order in record time and am…

Received my order in record time and am very pleased the the bracelet is exactly as advertised and I LOVE THE QUALITY.

September 8, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Please be assured that we are committed to providing high-quality products and services to all our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order number, and we will be happy to help.

Best regards,
The Team

Rated 5 out of 5 stars

Communication was excellent and the…

Communication was excellent and the pieces I received were beautiful and meaningful. I highly recommend this company.

September 7, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.

At our company, we strive to provide high-quality products and excellent service to all our customers. Your satisfaction is very important to us.

If you have any further questions or need assistance, please reach out to our customer service team with your order number so we can help you.

Best regards,
Team

Rated 5 out of 5 stars

Excellent communication and good…

Excellent communication and good quality jewellery.

September 9, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Our team is dedicated to providing high-quality service and products, and it's wonderful to know we met your expectations. If you have any further inquiries or need assistance, please reach out to our customer service team with your order details.

Best regards,
The Team

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Rated 5 out of 5 stars

No need to worry

Always a little worried that items aren't what they looked like on the screen, but no need to worry here they are great and just as good as pictured. Will be back for more.

September 5, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our service. Please rest assured that we strive to provide the best quality and support for all our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can assist you further.

Best regards,
The Team

Rated 5 out of 5 stars

Superb service great product so cute

September 3, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us. Please be assured that we are committed to providing high-quality products and excellent service to all our customers. If you have any further questions or concerns, please feel free to reach out to our customer service team with your order details so we can assist you further.

Best regards,
The Team

Rated 5 out of 5 stars

I purchased the Ocean's Oath Necklace…

I purchased the Ocean's Oath Necklace from Carla's jewelry and it is really a lovely piece. I got it as a gift and was very pleased with not only the necklace itself, but the delivery, the customer service and the ordering experience altogether.

September 5, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We are thrilled to hear that you're satisfied with your experience.

Please be assured that we are committed to providing the highest quality products and services to our customers.

If you have any further questions or need assistance, please reach out to our customer service team with your order details.

Best regards, Team

Rated 5 out of 5 stars

Carla Jewelry is very attentive

Carla Jewelry is very attentive. The prices are good, the tracking is great and I received my products quickly.

September 4, 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.

At our company, we strive to provide the best products and service to our customers, and it's great to know we met your expectations.

If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number so we can assist you further.

Best regards,
The Team

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Rated 1 out of 5 stars

Terrible

Constantly ignoring my emails. Have had to pass this onto my bank to deal with. Absolutely shocking…. Do not deal with them.

August 31, 2026
Unprompted review
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Rated 5 out of 5 stars

The people are nice and helpful

The people are nice and helpful. My delivery was on time the tracking was easy. The weight of the necklace was great and beautiful. The problem was the dog on the necklace is tarnishing after wearing a couple of times. I ordered it because it looked like my dog i just had to put to sleep.

August 13, 2026
Unprompted review

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