e-car lease  Reviews 

2,453
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as fantastic and seamless from start to finish. Customers consistently praise the staff for their helpfulness, professionalism, and patience, with many appreciating the clear communication and expert advice provided throughout the process. The service is frequently highlighted as excellent, with people noting the ease of the process, quick responses to queries, and efficient handling of paperwork. Delivery service is also highly rated, with cars arriving on time and drivers often described as friendly and courteous, making the handover smooth and hassle-free. However, some people were dissatisfied with the aftercare once vehicles arrived, citing issues with cars not being clean upon delivery and a lack of explanation from drivers. A few other people also felt that the company did not adequately address problems that arose after delivery, with one reviewer mentioning a lack of follow-up from their account manager.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the professional, efficient, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that cars were delivered... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, simple, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

Used various contract hire brokers in the past and e-car lease is certainly one of the best. Straightforward quotations by Andy (matched the cheapest rental amount), simple and quick to deal with on-... See more

Company replied

Rated 5 out of 5 stars

I was able to secure a new hire car agreement in 1 day. The service - mostly online - was amazing with no hidden costs or unpleasant surprises. Additionally, I had the car delivered on exactly the day... See more

Company replied

Rated 5 out of 5 stars

Another fabulous experience. From the moment I contacted Mike Crompton to source a new lease vehicle, right through to delivery of my new Audi Q5, and organising the collection of my BMW, t... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Electric Motor Store
  4. Electric Vehicle Charging Station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,453)

184 reviews in the last 12 months

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Rated 5 out of 5 stars

Dealing with Mike was a pleasure

I dealt with Mike and his service was superb. From enquiry to changing specifics on the car, nothing was too much trouble. I needed a car asap and they sorted me out and it was delivered in under two weeks from enquiry. Could not recommend e-car more!

October 24, 2025
Unprompted review
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Reply from e-car lease

Great to hear that Mike (in our EV sales team) was able deliver such as positive response for you Andy. Exactly what we want to hear from our customers. And nice to hear that the we delivered such an expedient response / delivery.

If you need anything further, do let us know.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Such lovely and professional staff and no fuss at all. Kept updated every step of the way.

November 19, 2025
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Reply from e-car lease

Thank you for taking the time to detail your electric car leasing experience with our team. Very much appreciated. And a bigger thanks for recognising the efforts of our team; we genuinely want to set standards for EVs in the UK.

As ever, just let us know if you need anything further for your fleet.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Super easy

Super easy, super efficient and super helpful! Clear info from start to finish and sooooo happy with my new car!

November 19, 2025
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Reply from e-car lease

What an amazing review Elise. We appreciate the kind and positive feedback about our electric car lease team. This is the result we want every time!

Enjoy the new car. Just let us know if anything else required.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Leased a Cupra Born at a competitive…

Leased a Cupra Born at a competitive price and the delivery promise was adhered to. Many thanks.

November 19, 2025
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Reply from e-car lease

Thank you for using our electric car leasing team for supplying your new car. Great to hear we managed this transaction so effectively and provided a great deal for you.

Enjoy the new EV!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Really happy with E-Car Lease

Really happy with E-Car Lease — the team were super polite and helpful all the way through. The process was easy, communication was great, and everything went smoothly. Would definitely use them again and recommend to anyone thinking about leasing an electric car!

October 21, 2025
Unprompted review
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Reply from e-car lease

We appreciate the great feedback for our electric car leasing team David. Thank you for taking the time to put this together. We do our best to be both personable yet professional, helping our personal and business customers to take the leap into the electric journey. So pleased this went well for you.

Here if you need us further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very smooth and helpful service throughout!

All the service I have received from E-Car Lease has been very professional, timely and helpful. Particularly would like to highly recommend Mike Crompton. He helped me secure my lease vehicle as he always was available to answer any questions I had about the car etc and the process involved in leasing. Very pleased with the E-Car Lease, thank you!!

November 4, 2025
Unprompted review
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Reply from e-car lease

Thank you so much for the great review Dr Rose. We really appreciate you taking the time to detail your electric car leasing experience with us. And a big thanks for recognising the efforts of Mike in our EV sales team. Very kind of you.

The process doesn’t end here. Just touch base if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Having shopped around in this competitive electric car lease market…

Having shopped around in this competitive company car lease market, they were, by far, the most competitive. They offered friendly and expert advice with a really well managed process to back it up. I've already recommended them to a couple of contacts who are looking at leasing electric cars through their respective companies.

October 6, 2025
Unprompted review
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Reply from e-car lease

Thank you for the great insight into your electric car leasing journey with us Dom. Our team endeavour to set standards for EV procurement but to hear that from our customers is always appreciated.

Enjoy the new car. We hope it serves your business well.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Due to a change in circumstances i…

Due to a change in circumstances i required a replacement car quickly. Paul selected cars that were in stock and that would suit my needs. The whole process was turned around in 3 weeks and ive just taken delivery of my new car. Great service and advice

October 30, 2025
Unprompted review
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Reply from e-car lease

Thank you for the detailed review of your experience - we really appreciate it. Having access to excellent EV cars in stock is what we thrive on so it is great that Paul could sort this replacement car out for you.

Get back in touch if you need any further assistance

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great Communication

Great communications at all times from this company, especially a chap called Mike. It made all the difference and was in stark contrast to a different lease company. Super car too. Thanks.

October 30, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Many thanks for the positive comments on the service we offer on our EVs. Mike and the team are valued for their efforts so thank you for acknowledging this.

Enjoy the Cupra and get back in touch if you need us

Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

Review

The person sent out was very very polite, really friendly, only criticism we had to help him get to a train station near by.

October 24, 2025
Unprompted review
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Reply from e-car lease

Whilst most of our work concentrates on sourcing the vehicle and making sure it is the right one for the customer, we also rely on the delivery company. It seems you did have good service from the driver despite having to assist him - which actually makes you a 'good samaritan' so thank you.

The most important thing is you have your new car - enjoy it !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great driver/Great handover

October 29, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for taking the time to post this 5 star review - we really appreciate it. Now that your BYD has been delivered safely, we are here if you have any further queries on your EV.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Complete transparency from start to…

Complete transparency from start to finish. A pleasure to deal with

October 29, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Many thanks for the great review of our family business. It was a pleasure to be given the opportunity to source the new EV for your business.

If do need anything further, just let us know.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Dealt with Lee in sales and Sarah in…

Dealt with Lee in sales and Sarah in admin. The Service was 5 star from start to finish, and very competitive in their price, would recommend this firm as one off the best I have ever dealt with, thanks to you all.

October 27, 2025
Unprompted review
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Reply from e-car lease

Thank you so much for taking the time to review our leasing services. Both Lee and Sarah are an integral part of what we do here at e-car lease, so we do appreciate you recognising their efforts. And of course, thank you for choosing us to supply your new lease vehicle!

Let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Helpful friendly and informative

Helpful friendly and informative
Would definitely recommend

October 23, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the positive feedback Cathy. It’s great to hear that our team delivered just a careful and considerate approach with your new electric car lease.

Just let us know if anything else required.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Highly recommend for e-vehicle leases

Exceptional service and assistance in finding the right vehicle and deal for our e-fleet.

October 24, 2025
Unprompted review
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Reply from e-car lease

Thank you for the 5 star Russell. We aim to be the UK's leading electric car leasing broker and we can only achieve that with great reviews like yours. Thank you for recognising our efforts and for placing your trust in our business.

The process doesn’t end here. Just get in touch for anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Spoke with Aaron and Hayley very…

Spoke with Aaron and Hayley very friendly efficient service from the team I'll definitely be using e-car again for the next vehicles.

October 21, 2025
Unprompted review
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Reply from e-car lease

Thank you for the fantastic review. We really appreciate you utilising our EV procurement services to update your fleet. Delivering a robust electric car lease experience is paramount to us. And thanks for recognising both Aaron and Hayley’s contributions too.

Here if you need anything further. Enjoy the new car!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Never has leasing been so easy....

From the first contact with our agent Ryan, we were blown away with the service, the price was the best around, everything was explained clearly, we never felt we were a nuisance even when asking random questions, all replies were speedy and polite. Honestly it was perfect. Highly recommended company to deal with.

September 26, 2025
Unprompted review
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Reply from e-car lease

What a lovely review for Ryan, in our electric car leasing team. Delivering this type of service and experience is exactly what we are all about.

Enjoy the new EV. Always here if you need any further assistance.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great stress free experience

For a non car person I had a great experience from start to finish. They listened to my requirements and responded in a timely and professional manner.

September 30, 2025
Unprompted review
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Reply from e-car lease

Thanks for the feedback David. Really rewarding to know that our team managed this EV transaction so considerately. It is always our aim to ensure that the leasing process is an efficient but robust one.

Enjoy the new car and the electric journey. Get in touch if you need us further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service and very helpful

September 15, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for your kind comments on our customer service - we really appreciate it.

Now that the VW has been delivered, the service continues so please get in touch if we can be of any further assistance

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service from Paul and Sarah

Great service from Paul and Sarah. A fair price for leasing my new car and a speedy delivery. I would certainly recommend e-Carlease.

October 10, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for using our electric car lease team to supply your new vehicle Gavin. So pleased to hear we managed your expectations appropriately. And thank you also for recognising the efforts of both Sarah and Paul, who worked diligently for you in this arrangement.

Enjoy the new EV! Let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

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