e-car lease  Reviews 

2,454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as fantastic and seamless from start to finish. Customers consistently praise the staff for being helpful, professional, patient, and providing excellent communication throughout the entire process. The service is frequently highlighted as exceptional, with many appreciating the straightforward quotations, quick online interactions, and efficient handling of finance applications. Reviewers are particularly impressed with the smooth delivery service, often noting that cars arrived on time, as requested, and drivers were polite. However, some customers experienced issues with the car's cleanliness upon delivery and drivers who seemed rushed or did not explain the vehicle's functions. A few other people also felt that aftercare was appalling, with one instance where a broker offered a small valet instead of addressing a significant issue, and the account manager became unresponsive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as professional, attentive, and... See more

Delivery service

Users describe positive interactions with delivery service, with many customers reporting that their car was... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as 5-star, amazing, and... See more

Customer service

Consumers find customer service to be positive, with many praising the professional support and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

Used various contract hire brokers in the past and e-car lease is certainly one of the best. Straightforward quotations by Andy (matched the cheapest rental amount), simple and quick to deal with on-... See more

Company replied

Rated 5 out of 5 stars

I was able to secure a new hire car agreement in 1 day. The service - mostly online - was amazing with no hidden costs or unpleasant surprises. Additionally, I had the car delivered on exactly the day... See more

Company replied

Rated 5 out of 5 stars

Another fabulous experience. From the moment I contacted Mike Crompton to source a new lease vehicle, right through to delivery of my new Audi Q5, and organising the collection of my BMW, t... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Electric Motor Store
  4. Electric Vehicle Charging Station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,454)

184 reviews in the last 12 months

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Rated 5 out of 5 stars

this is my second car through this…

this is my second car through this company, always good to work with getting the correct car etc, fully kept informed of the process and after completion.

September 2, 2025
Unprompted review
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Reply from e-car lease

Thank you for using our services once again for your second car. We do appreciate your loyalty as returning customers are important to us.
As you already know, we are here to assist if you have any queries now that the vehicle has been delivered.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Aaron was fantastic from start to…

Aaron was fantastic from start to finish of my lease process. I had never leased a car before and didn’t have a clue what I was doing! His friendly and fun yet proffesional manner made me feel comfortable with his experience and recommendations. I asked ALOT of questions and was terrible with the signing/getting back to him yet he was constantly patient and proffesional. I really appreciated the “check in” phone call after is received my car and I was given further opportunity to ask questions! I’ll see you in 2 years time to start the process again!!

August 29, 2025
Unprompted review
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Reply from e-car lease

Thank you for detailing the car leasing process with our team. It is incredibly useful for other customers to see how our business likes to do it a little differently. We also appreciate the feedback for Aaron, in our sales team. Nice to hear he provided such a positive experience.

Enjoy the new car. Just get in touch if we can assist further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Lee was amazing at helping me get my…

Lee was amazing at helping me get my dream car!

September 4, 2025
Unprompted review
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Reply from e-car lease

Thank you Sam. It was a pleasure helping you to receive your dream EV! And a further thanks for recognising Lee's efforts in the process.

The process doesn’t end here - just let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

From start to finish, really professional

From start to finish, everyone I dealt with was great! On the ball, prompt, did what they said they were going to deal. I real pleasure to deal with. Didn't feel pressured in any way.
Really happy with the car too!

August 27, 2025
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Reply from e-car lease

Thank you for the lovely review. It was an absolute pleasure to add the new EV to your business fleet.

Our team are not only electric car experts but they are a fantastic group of people who are adept to delivering a considerate and responsive service.

Here if you need us any further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great comms by phone and email

Great comms by phone and email
Polite friendly and engaging people to talk to.
No "Salesy" stuff - I was specific in what car I wanted and they delivered.
First class all round.

August 19, 2025
Unprompted review
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Reply from e-car lease

Thank you for taking the time to detail your EV leasing experience with us. We do our best to offer a considered and robust service for our customers and set standards for how electric cars should be procured. What a result!

Enjoy the new car. Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Incredibly smooth experience from start…

Incredibly smooth experience from start to finish, an absolute pleasure to deal with Rob and the team.

Thank you!

August 26, 2025
Unprompted review
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Reply from e-car lease

Thnak you for placing your faith in our team to help you with your new car lease deal Ant. We do appreciate it.

Enjoy the new vehicle. Just let us know if you need anything further from us.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

This was my first time both…

This was my first time both transitioning to an electric car, as well as it being a lease. I just assumed it would be a nightmare, I made sure to do lots of research of what I wanted, and went to many showrooms to test some cars out. Just being in that enviroment of showrooms, I assumed anything lease related would be the same. Alot of pressure, aggressive sales tactics and left unsure if I am about to be scammed with hidden fees.

I can honestly say it was the total opposite, the whole experience felt chilled, I felt informed and I feel like I got a great deal, I actually think I might be scamming them. I am a month in, and overall happy with the customer service I have received, if that doesn't change longterm then I will make sure to come back and alter my review, but for now I am happy.

Shoutout to Aaron for making the entire process enjoyable, something I have never experienced with buying a car.

Peter

July 28, 2025
Unprompted review
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Reply from e-car lease

Thank you for the wonderful, and detailed, review Peter. We really do appreciate you going to the time and effort to discuss your electric car leasing experience with us. And for recognising Aaron’s efforts too.

We do our upmost to set standards in the car lease industry for customer information, service and delivery. So pleased this was the case for you.

The process doesn’t end here. Let us know if you need anything further. And enjoy the new EV!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Fantastic stress free leasing experience

I had a fantastic experience leasing my new car here, thanks to the amazing help of Mike Crompton and Hayley Smith. They were both incredibly friendly and helpful, quickly responding to all my questions and even offering me savings that I wasn't expecting. They made what can often be a stressful process feel incredibly simple. The paperwork was easy to handle, and they delivered the car exactly when they promised. I couldn't be happier with the service I received!

August 22, 2025
Unprompted review
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Reply from e-car lease

Thank you for this fabulous review Emma !
We are pleased that everything worked out perfectly for you and that our awesome sales and administrator team responded so well to your needs. Our EV process is well established so the paperwork is meant to be stress free and yet provide you with all the information you need for the new car.

Enjoy the new Enyaq !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Simply the best customer service

Simply the best customer service, fantastic lease deals and a simple process from start to finish .
I highly recommend this company and Paul in particular.

August 26, 2025
Unprompted review
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Reply from e-car lease

Many thanks Simon for the five star review. Our team do try to provide the best possible customer service with quick responses to emails and no long waits for a phone call to be answered.

Thank you for the recommendation and enjoy the new Smart EV !

Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

Very good & the staff were all very…

Very good & the staff were all very helpful all the way to the delivery of the cars
Excellent

August 28, 2025
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Reply from e-car lease

Thank you for your kind words for our team. It was a pleasure to provide the new electric vehicles for your business.

Our service continues now that they have been delivered so please get back in touch if you need us

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Everything made easy

It was my first time setting up a lease agreement and first time using an EV. The process was made really simple and the service and advice given was excellent throughout. Car was delivered with no problems and I am really happy with it.

August 28, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the detailed review of your leasing experience. Our experienced EV team ensure that everything is covered before deciding on a final car choice. The unique EVC™ which is provided for all of our customers certainly helps in the process.

Enjoy your new EV and just get back in touch if we can be of any further assistance

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great experience with the team at…

Great experience with the team at Carlease UK.
James Bishop & Hayley Smith were exceptional, prompt and stress free! Would 100% use again and recommend. Thanks guys!

August 28, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you David for the kind words for our valued team. We follow a strict process with the supply of any electric car and this ensures that the experience should be a good one for our customers.

Enjoy the Audi !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

The customer service.

August 27, 2025
e-car lease  logo

Reply from e-car lease

Thank you for choosing our business to source and supply your new electric car. We are proud of our customer service and trust that Ryan and the team served you well.

Just get in touch if you need any further assistance.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service

Great service from beginning to end.
Always kept informed and very helpful. Made getting my new car so easy. Would definitely recommend.

August 27, 2025
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Reply from e-car lease

Thank you Alex for your kind review of our service. It is our aim to offer the best possible customer service each and every time and that continues throughout the duration of the contract.

We are here to help if there are any queries on your new electric car - just give us a call and we will assist.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service

Great experience from start to finish

Highly recomend

August 27, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Many thanks for taking the time to post this 5 star review - we really appreciate it. Our fabulous team do make every effort to ensure that the electric car process is handled efficiently and with full understanding of the vehicle.

Enjoy the new Smart car !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Dream team at e-car lease

Lee and Sarah at e-car lease are a dream team! I couldn’t be happier with the service and how they led me through the lease process. 💯 service! Thank you so much Lee!

August 11, 2025
Unprompted review
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Reply from e-car lease

Thank you for your heart-warming review! It was great to read your comments on the service provided by our dream team. Please note that our service continues throughout the life of your contract so please do get back in touch with Lee or Sarah if you need any more assistance.

Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

Friendly

Very friendly and helpful team to deal with. Their communications with me were always clear and easy to understand.

July 21, 2025
Unprompted review
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Reply from e-car lease

Thank you for taking the time to review your EV experience with us. And for the recognising the efforts of our team . Nice to know you received a friendly and robust service from us.

Enjoy the new lease car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very organised and efficient staff

Very organised and efficient staff. Never leased vehicle before but everything explained and no pressure selling. Great 4yr deal on Smart #1 EV.

August 13, 2025
Unprompted review
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Reply from e-car lease

Thank you for the wonderful review Bill. It means a great deal when customers recognise the time and efforts we go to. We will pass on your kind comments to James, in the sales team.

Enjoy the new electric Smart car


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Amazing service all round

James and the team couldn’t have been more helpful, friendly and responsive during the entire process. James found me an incredible deal and I couldn’t be more happy with my new car. Thanks to the team. Keep doing what you’re doing!

August 13, 2025
Unprompted review
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Reply from e-car lease

Thank you for such a great review. It was an absolute pleasure to provide your business with a new Polestar EV! So pleased that our team, in particular James in electric car sales, delivered such a robust experience.

Just let us know if you need anything further from us.




Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service and great price

This was my first time leasing a car with Car Lease UK and from start to finish Paul was amazing to deal with. I felt Paul listened to my needs, and found a great car at a great price for us. His knowledge of the options was brilliant and the whole process was super smooth. Many thanks Paul and the Car Lease UK team!

August 7, 2025
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Reply from e-car lease

Thank you for the superb review Simon. It sounds like our team, in particular Paul, delivered a completely perfect experience for you. We try to ensure this happens in each and every instance.

Enjoy the new lease car! Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

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