Carlingo Reviews 1,282

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, making the car buying process easy and stress-free. People appreciate the no-pressure sales approach and the knowledgeable assistance provided by the team, from initial inquiries to the final handover. The service is frequently described as excellent, with many consumers highlighting the smooth and efficient user experience, and the quality of the cars. However, some customers were dissatisfied with specific issues related to the condition of their purchased vehicles, such as problems with ignition systems, missing accessories, or concerns about tire and brake conditions shortly after purchase. A few reviewers also mentioned that cosmetic items were not covered after leaving the store, and one customer noted that their electric car was not fully charged upon collection.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the hassle-free and stress-free car... See more

User experience

Consumers find the user experience to be very positive and stress-free. Many customers praise the smooth and... See more

Product

Users describe positive interactions with the product. Many customers praise the cars for being in good... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

They made the whole car buying process easy & hassle free. I saw a perfect car for me on their website. I made an enquiry, & from there the whole process was easy & stress free. I can’t praise Danny h... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my car, and I was really happy with the sales representatives I dealt with, Danny and Ryan. Both were really personable, helpful and laid back. I would definitely recommend Carlingo... See more

Company replied

Rated 5 out of 5 stars

Carlingo was by far the best car showroom we had visited in our search for our ideal car. The staff,from choosing our car, to taking it home, were welcoming polite and friendly, professional in their... See more

Company replied

Rated 5 out of 5 stars

I visited Carlingo after reviewing cars on their web site. Plenty of choice, and sales people were really helpful, but left you alone until you approached them. This reflects the whole refreshing... See more

Company replied

Rated 5 out of 5 stars

A really lovely car-buying experience - thank you very much! A great selection of cars, friendly and helpful staff and salespeople, with no pressure, and a proper willingness to answer all our questio... See more

Company replied

Rated 5 out of 5 stars

Danny from Carlingo in Harrogate looked after our purchase from the first phone call. He was very helpful and took time to provide all information in a straightforward manner, no pressure just there i... See more

Company replied

Rated 5 out of 5 stars

We spent most of the day at the Harrogate Carlingo, test driving cars and talking to staff. It was a really great experience - the staff were helpful, took our requirements into consideration and ga... See more

Company replied

Rated 5 out of 5 stars

Just bought a car from Carlingo in Harrogate. Jimmy was amazing,so friendly and helpful. We were not pressured in any way. There was so much choice and we were left to wander round before making our d... See more

Company replied

Rated 3 out of 5 stars

Choosing and buying the car was excellent, first class experience with sales person, all made very clear. Unfortunately it went downhill from there. Before I could drive it away there was a problem... See more

Company replied

Rated 5 out of 5 stars

Great experience using carlingo. The details of the car, the photos and video on the website were accurate. Service was friendly and not pressured. I got lower finance than I was offered at other deal... See more

Company replied

Rated 5 out of 5 stars

From start to finish, all the staff at Carlingo were lovely and helpful. They didn’t put any pressure on people looking round the cars but was always there if you needed to ask a question! Amy was so... See more

Company replied

Rated 5 out of 5 stars

Calingo staff are really helpful, but not overbearing as we find at many car dealerships. All was very straight forward, and we were dealt with quickly. Just honest information and no flannel. We wo... See more

Company replied

Rated 5 out of 5 stars

Great support and efficiency from everyone who I contacted with. Carlingo team very kindly offered to pick us up from the bus station on the car collection day, and ensured we had everything we needed... See more

Company replied

Rated 5 out of 5 stars

Great experience buying my daughter’s first car. Jimmy was very helpful and went above and beyond to accommodate our need to have the vehicle quickly. A hassle free process and was very quick. Would h... See more

Company replied

Rated 5 out of 5 stars

Stuart and Travis were very professional and looked after me very well both for the viewing and test drive as well as the purchase. Everything was very clear and easy to understand I am very hap... See more

Company replied

Rated 5 out of 5 stars

We came to Carlingo as my niece had bought her car from them and they had a few different models of what we were looking for. I was a bit apprehensive as I don't like pushy salesmen! However I... See more

Company replied

Rated 1 out of 5 stars

Purchased new car from carlingo which I'm mostly very pleased with both Adam & Amy were very professional and helpful in making the transaction very easy. Unfortunately the car has a small bit of ca... See more

Company replied

Rated 5 out of 5 stars

We had seen a Peugeot 3008 so booked an appointment with Josh to go see this. Very friendly and polite welcome when we arrived. He was very helpful and great customer service. We bought the car and th... See more

Company replied

Rated 5 out of 5 stars

Walked in without an appointment and greeted immediately, shown the car we had seen online, given lots of time to view it alone, no sales pressure, test driven with Sam who was very helpful with his k... See more

Company replied

Rated 5 out of 5 stars

Great team of people. Super helpful and it felt like every one of them was genuinely looking after us. We arrived in one vehicle and left in something totally different on same day with a minimum of f... See more

Company replied

Rated 5 out of 5 stars

Both Sam on the forecourt and Danny in the sales room were fantastic. Very personable and not "salesy". I was worried coming in after a past bad experience with another company but I was happily surp... See more

Company replied

Rated 5 out of 5 stars

The staff at Carlingo could not have been more helpful. Stuart in particular had gone through the process step by step, showed me how to use the car and everything included and actively encouraged me... See more

Company replied

Rated 5 out of 5 stars

Great service and overall experience buying a car with Carlingo. I would rate the experience 9/10. The only reason it’s not a full 10 is because we had a slight issue with the car while driving... See more

Company replied

Rated 1 out of 5 stars

We purchased a vehicle from Carlingo for £20,500. After 7 months the vehicle suffered a gearbox fault, which was independently diagnosed as a mecatronics unit failure. We raised a formal... See more

Company replied

Rated 5 out of 5 stars

Josh was very helpful professional and knowledgeable which enabled me to choose my car after the test drives. Everything was explained to me fully . The day I collected my car Joey was equally as g... See more

Company replied

Rated 5 out of 5 stars

Lots of good quality cars to chose from at a fair price. The team at the Harrogate branch were effective, informative and happy to help. Day of collection was very smooth. Bought a Kia model, Catlingo... See more

Company replied

Rated 5 out of 5 stars

Happy to really recommend this company from the first call to the payment they were superb honest and of the highest integrity. Not surprised they are so highly recommended. They play it with a str... See more

Company replied

Rated 1 out of 5 stars

Bought a car from this lot overall experience was good but soon as I drove the car home found problems with rear grip and tyres wrongly inflated plus grinding brakes. Took car for a health check came... See more

Company replied

Rated 5 out of 5 stars

I found the car on autotrader and contacted Carlingo via text. From the start the whole process was made very simple by the sales staff. Offered a good part ex and arranged finance. On arrival at the... See more

Company replied

Rated 5 out of 5 stars

Carlingo had a great variety of cars for sale at different price points. I am very pleased with my car but, for me, the best part of the experience was that I did not feel under pressure at any time.... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, everyone is very knowledgeable and helpful. They completed all the paperwork with me and delivered the car from Harrogate to West Wales - and took mine back in part exchan... See more

Company replied

Rated 5 out of 5 stars

The staff were professional in what they do. They were expecting me, and the reception was cordial. The ambience shows that they are there for business and relaxing. They cars are top notch a... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a car from Carlingo and had a fantastic experience from start to finish. The whole process was smooth, professional, and completely stress-free. The team was friendly, know... See more

Company replied

Rated 5 out of 5 stars

Staff on hand to help, no pushy sales patter, kept up to date with progression of the sale, Emails answered swiftly. I could not fault any part of my experience, I would certainly recommend Carlingo t... See more

Company replied

Rated 5 out of 5 stars

I was given friendly informative answers to my queries and Josh was very supportive through the purchasing process. Much appreciated by an elderly customer! Handover of the car was with Joey who absol... See more

Company replied

Rated 5 out of 5 stars

Josh was absolutely superb. It was my first 'financed' car, he explained the situation and what needed to be done. He was keeping me in the loop of what was going on and the car was ready the ne... See more

Company replied

Rated 5 out of 5 stars

I came across Carlingo whilst looking to replace my old car. I was a bit nervous about going to a dealership as I hadn’t changed my car in years. As soon as I walked in I felt so welcomed and the sale... See more

Company replied

Rated 5 out of 5 stars

I travelled over 200 miles to get my dream car and the staff has helped so much to make my dream come true. Stuart was my main contact via phone and it felt like he is a genuine, friendly, calm person... See more

Company replied

Rated 5 out of 5 stars

Lots of cars on display. Every car looks clean unblemished shiny Hepful staff available but they leave you to look around on your own. No pressure Sales team Test drive immediately available.... See more

Company replied

Rated 4 out of 5 stars

I and my wife's experience at Carlingo car dealership was a pleasant one. Josh was quite pleasant, and took his time to explain explicitly what we are getting into, breakdown insurance, and the maint... See more

Company replied

Rated 5 out of 5 stars

Really great experience buying my new car. Jimmy was great, not at all pushy and put up with my many questions. Highly recommend as has been the best car buying experience from first look around to pi... See more

Company replied

Rated 5 out of 5 stars

Excellent service, great range of vehicles. Went out of their way to help us as we needed a car asap. Steve especially was lovely, super professional and helpful.

Company replied

Rated 4 out of 5 stars

I hate buying cars but Carlingo made things relatively easy. The salesman gave me plenty of time to look round the car with no hovering close by - there was never any pressure. The set test drive rout... See more

Company replied

Rated 4 out of 5 stars

Lovely team and very helpful .. my only complaint was that I bought an electric car from you and it was only on half charge ( didn’t realise until we set off) we didn’t have enough battery to get home... See more

Company replied

Rated 5 out of 5 stars

Very pleasant staff. Car was prepared ready for us on the day. Great cars and reasonably priced. Showroom and facilities were clean, modern and of a high standard. We dealt with Danny and Travis to bu... See more

Company replied

Rated 5 out of 5 stars

Saw the car I wanted, did my research and it was the best priced with full service history in a great colour with some extra spec making it excellent value. The peace of mind of having a 3 year extend... See more

Company replied

Rated 5 out of 5 stars

From Test Drive to collection the whole process was fabulous and easy. Very friendly and knowledgeable people. Would highly recommend this family business.

Company replied

Rated 5 out of 5 stars

On our first visit, we received a friendly welcome and were allowed to examine the cars without interference. When we asked to see a specific car, the representative opened the car for us and a... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Left us alone to look around the cars and there was zero pressure of buying. We did part exchange with our purchase which was made incredibly easy. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Joey was just so helpful and pleasant to deal with It made buying a car a pleasure, from the test drive to the handover of my new car Would highly recommend Carlingo Harrogate, without any hesitat... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At Carlingo, we want to help you buy a car, not sell you one. Which is why we don’t do sales pitches or deals. Just high-quality cars at fair and affordable prices. Because when we say our cars speak for themselves, we mean it. Here at Carlingo, we’d rather chat through what you’re looking for face-to-face and then recommend some choices from our great range. Then let our cars do the rest. Nothing is too much trouble. Just ask! We don’t sell you a car then turn our back. We’re always available if you’ve got any questions or would like some expert car advice. Just call us or pop into our Harrogate car showroom for a chat.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing bad to say!

Very lovely team of people. Very helpful and low pressure sale.
Very helpful with resolving the warning light that flashed up after driving away afterwards also!

March 21, 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi Hannah,

Many thanks for leaving us a great review, the feedback is appreciated.

We're delighted to hear that you had a good experience buying your car from us and that we sorted out the minor issue promptly.

We hope your enjoy your new car.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Staff extremely helpful

Staff extremely helpful, showing me around the cars with no pressure at all.

March 11, 2026
Carlingo logo

Reply from Carlingo

Hi Deborah,

Many thanks for leaving us a great review, we appreciate the feedback.

We happy to hear that all the team were friendly and helpful and there was no pressure.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Amazing experience

Bought my first car from Carling last week and the team couldn’t have been kinder. Amy made the experience stress free and feel so easy. She took the time to answer my many questions and explained everything fully. Would recommend Carlingo to anyone interested in buying a car. The car looked amazing on pickup and I’m still loving it! Thank you :)

March 19, 2026
Carlingo logo

Reply from Carlingo

Hi Ella,

Many thanks for leaving us a great 5 star review.

It's good to hear that you had such a great experience buying your first car from us and that you were happy with the whole process.

We'll let Amy know that she made the experience stress free.

Thanks for the recommendation and we hope you enjoy your new car.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Efficient

Efficient, friendly & professional service

March 19, 2026
Carlingo logo

Reply from Carlingo

Hi Mark,

Many thanks for leaving us a great review, the feedback is appreciated.

It's good to hear that you were happy with the service that we provided.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

What a breath of fresh air

What a breath of fresh air. No pushy sales people.
We saw the car we wanted online and emailed ahead.
Danny E got back to us the following day. We had also seen another vehicle on the site. Had a good look round initial car but found a couple of minor cosmetic issues. ( which were addressed promptly). Went for a drive in the second car. Loved it. Fiesta St line x. This was the car for me. Had a drive in original car but found second one to be far better.
Got the price we wanted for our old Yaris. Picked up 2 days later. Had a week of hassle free driving. Will definitely recommend carlingo to anyone who is willing to listen 10/10

March 12, 2026
Carlingo logo

Reply from Carlingo

Hi Phil,

Many thanks for leaving us a great review, the feedback is appreciated.

It's good to hear that you had a great experience buying your car from us and that all the team were friendly and helpful.

It's also good to hear that you were happy with your part exchange value as well.

We hope you enjoy your new car and if you need anything you know where we are.

Best wishes,

Carlingo.

Rated 4 out of 5 stars

No pressure from Staff

Staff all very knowledgeable and accommodating. Questions all answered

March 16, 2026
Carlingo logo

Reply from Carlingo

Hi Joyce,

Many thanks for leaving us a good review.

It's a pleasure to hear that you were happy with the service we provided and that all your questions were answered.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Easy & hassle free car purchase.

They made the whole car buying process easy & hassle free. I saw a perfect car for me on their website. I made an enquiry, & from there the whole process was easy & stress free. I can’t praise Danny high enough for his fantastic customer service. I also must mention Joey who dealt with the handover of my new car who was also fantastic. The whole team are great & I would definitely recommend Carlingo to anyone looking for their next car purchase.

March 15, 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi Thomas,

Many thanks for leaving us a great review, we appreciate the feedback and we're happy to hear that the whole car buying process was easy and hassle free.

We hope you enjoy your new car and if you need anything you know where we are.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Excellent from start to finish.

From the first phone call enquiring about to the car to picking it up they were so helpful. No pressure and let me look around the car in my own time. Helped me cancel the road tax on my old car and tax the new one. A pleasure to deal with and would recommend to anyone.
Thanks

March 7, 2026
Carlingo logo

Reply from Carlingo

Hi Steven,

Many thanks for leaving us a great 5 star review, the feedback is appreciated.

We're delighted to hear that you had a good experience buying your car from us and that we helped guide you through the whole process.

We hope you enjoy your new car.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

A really lovely car-buying experience

A really lovely car-buying experience - thank you very much! A great selection of cars, friendly and helpful staff and salespeople, with no pressure, and a proper willingness to answer all our questions. We travelled over 4 hours to get to Carlingo for the car we wanted to purchase - and it was well worth it! Amy was great.

March 8, 2026
Carlingo logo

Reply from Carlingo

Hi Amanda,

Many thanks for leaving us a 5 star review.

It's a pleasure to hear that the whole process of buying a car from us was a pleasant one and that all the team were friendly and helpful.

Best wishes,

Carlingo.

Rated 3 out of 5 stars

OVERALL A REASONABLY GOOD EXPERIENCE

I had a friendly welcome from Adam who took me straight to the car I had come to view.
I was given plenty of time to thoroughly inspect the vehicle which I am well capable of doing.
I was unable to start the engine or take a test drive as the battery was flat and the car had been in stock for a long time.
However, having done all the checks I wished to do I decided to make the purchase which I did and was provided with the initial paperwork.
The following day two emails were received asking for information from me and a copy of the new owners driving licence and these were sent immediately to the correct email address for Adam.
I subsequently confirmed the collection time as agreed and payment but received a call when I was only about 7 minutes from Carlingo to see if I was actually coming as my emails appear not to have been read.
On arrival the car was ready and another salesman Jo dealt with the handover but did not have my emails with the new owner details which I had sent. I was therefore asked to resend them to process the handover which I did.
That paperwork then progressed satisfactorily including payment for the Road Tax.
I pointed out that I had not driven the vehicle.
The vehicle was well valeted and prepared for handover and in the drive home performed entirely as expected, nice car.
In summary an excellent car in good order, friendly sales team, nice surroundings but slightly let down by a lack of joined up administrative writing which needs improvement.
Many thanks.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience buying my daughter’s first car. Jimmy was very helpful and went above and beyond to accommodate our need to have the vehicle quickly. A hassle free process and was very quick. Would highly recommend Carlingo. My daughter loves her car. Thank you.

February 16, 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi Kerry,

Many thanks for leaving us a great review, we appreciate the feedback.

It's great to hear that you had a good experience buying your car from us and that all the team were helpful and accomodating.

We're glad that your daughter is enjoying her new car.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Lots of good cars

Lots of cars on display.
Every car looks clean unblemished shiny
Hepful staff available
but they leave you to look around on your own.
No pressure Sales team
Test drive immediately available.
This is the second car we've bought from Carlingo this year!

March 9, 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi Chris,

Many thanksa for leaving us a great review, we appreciate it.

It's good to hear that you were happy with the service we provided when buying your second car from us and that eveything else from the cars to the team were of a high standard.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Excellent car buying experience

I recently purchased a car from Carlingo and had a fantastic experience from start to finish. The whole process was smooth, professional, and completely stress-free.

The team was friendly, knowledgeable, and happy to answer all my questions without any pressure.

The car itself was exactly as described — clean, well-prepared, and in excellent condition. It’s clear that Carlingo takes pride in the quality of the vehicles they sell and the service they provide.

Overall, I’m extremely happy with my purchase and would definitely recommend Carlingo to anyone looking for a reliable car and great customer service. Thanks again to the team for making the experience so easy and enjoyable!

March 8, 2026
Carlingo logo

Reply from Carlingo

Hi Craig,

Many thanks for your great review, we really appreciate it.

It's a pleasure to hear that you had such a good experience buying your car from us and that all the team were friendly and helpful.

It's also great to hear that you were happy with the condition of the car and that it was well presented for you on handover.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

I recently bought a Volvo xc40 from…

I recently bought a Volvo xc40 from Carlingo. The staff were professional and personable with plenty of knowledge.
I would recommended to friends and family.

March 8, 2026
Carlingo logo

Reply from Carlingo

Hi Jade,

Many thanks for leaving us a great review, we appreciate the feedback.

It's great to hear that you were happy with everything and that all the team were professional and personable.

We hope you enjoy your car and thanks for the recommendation.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Car purchase 👍🏻

Really good, relaxed experience when we bought our Mini Countryman. Danny let us look at a couple of options we had seen online and left us to look at them both after giving us some useful info to bear in mind. He answered all the questions we had on the history of the car and services, etc which gave us great peace of mind. I would certainly recommend Carlingo based on our positive experience.

February 27, 2026
Carlingo logo

Reply from Carlingo

Hi Alistair,

Many thanks for leaving us a great review, we appreciate the feedback.

It's good to hear that you had a great experience buying your car from us and that Danny answered all of your questions.

We hope you enjoy your new car and thanks for the recommendation.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

From Test Drive to collection the whole…

From Test Drive to collection the whole process was fabulous and easy. Very friendly and knowledgeable people. Would highly recommend this family business.

March 4, 2026
Carlingo logo

Reply from Carlingo

Hi Mrs Haddouche,

Many thanks for leaving us a great review, we appreciate the feedback.

It's good to hear that you had a great experience buying your car from us and that all the team were friendly and helpful.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Highly recommend

Walked in without an appointment and greeted immediately, shown the car we had seen online, given lots of time to view it alone, no sales pressure, test driven with Sam who was very helpful with his knowledge and advice, we bought the car. Could not fault any of the experience.

February 27, 2026
Carlingo logo

Reply from Carlingo

Hi Ellen,

Many thanks for leaving us a great 5 star review, we appreciate the feedback.

It's great to hear that you had a good experience buying your car from us and that all the team were friendly, helpful and knowledgeable.

Best wishes,

Carlingo.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look