When I first received my T-Box Ambient I was disappointed that my 2020 Chrysler Pacifica did not connect (even though wired Android Auto works fine). Estella worked with me tirelessly, offering possib... See more
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Review summary
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Amazing products and support! I bought a Mini SE Pro 5 adaptor and I am extremely happy with it. It works flawlessly when it comes to connecting my iPhone 14 Pro. There is no lag on button presses,... See more
Company replied
I used this brand for long time without any issue, recently I purchased a Tbox 13 , I had some issues getting used to it, but after contacting their online support, Coco really made it very easy for... See more
Company replied
Nikki at Carlink support went far beyond expectations. I believed my audio problems were due to an Apple update. She guided me through several steps to isolate and verify the cause. She responded dail... See more
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Company details
Written by the company
This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Contact info
Shenzhen, 518000, Shenzhen, China
- support@carlinkitcarplay.com
- carlinkitcarplay.com
4.6
Excellent
670 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just great support!
Nikki's help was a real blast! My issue was sorted out quickly and with a great friendly vibe
April 10, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for your wonderful feedback and high praise for Nikki's professional and friendly support!
We are delighted to hear that your issue has been solved quickly and smoothly. Providing efficient and warm customer service is always our priority. We will keep improving our products and services, and look forward to your continued support for Carlinkit CarPlay products.
Best regards,
Carlinkit Carplay Team
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Thanks Nikki for the support.
Many thanks to the support , especially Nikki who helped me with the firmware update request for my Carlinkit T2C Tesla.
Good conversation and instructions.
Now the T2C works again.
Thanks again Nikki for your help, much appreciated.
Greetings,
Philip from Belgium
April 9, 2026
Unprompted review
Reply from carlinkitcarplay.com
Dear Philip,
You're very welcome! We're so glad to hear our colleague Nikki provided you with professional patient guidance, helped complete the firmware update for your Carlinkit T2C Tesla, and made your device work properly again.
It's our pleasure to offer clear instructions and smooth communication for every customer. Thank you so much for your recognition and support from Belgium.
We will keep improving our service and look forward to your continued support for Carlinkit.
Best regards,
Carlinkit Carplay Support Team
Best device and customer service
I used this brand for long time without any issue, recently I purchased a Tbox 13 , I had some issues getting used to it, but after contacting their online support, Coco really made it very easy for me.
Thank you “Coco”.
April 2, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for your kind words and for being a long-time supporter of our brand!
We’re really glad to hear that, although it took a little time to get used to the Tbox 13, our support team—especially Coco—was able to make the process easy and smooth for you. Your satisfaction means a lot to us.
If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help! 😊
Carlinkit Carplay team
Prompt reply and support
Prompt reply and support
Excellent service.. 👍
March 23, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for your kind words and positive feedback!
We're delighted to provide you with prompt support and excellent service.
Enjoy your product and have a great day! 😊
Best Regards,
Carlinkit Carplay team
Quick Customer Support
I want to share my sincere appreciation for the support provided by Service Engineer Coco.
The response time was lightning-fast, and I really appreciated how they stayed on top of the issue until everything was 100% sorted. Thanks for the great support, Coco!
March 21, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for taking the time to leave such a kind review. We greatly appreciate your recognition of Service Engineer Coco's professional and efficient support. It is our constant aim to provide prompt and thorough assistance to ensure every issue is fully resolved. We look forward to serving you again in the future!
Carlinkit Carplay team
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Very fast and effective help
Very fast and effective help. I had a problem with activating Autokit, and consultant Rita solved my problem immediately.
March 19, 2026
Unprompted review
Their support is terrible
Their support is terrible. They will not stand behind their product. Mine will not update past 63 percent. I asked for an exchange it is within the warranty. They are giving me the runaround. Not a good company to do business with. When it worked it was not bad I figured out the work around to get it to connect
March 1, 2026
Unprompted review
Reply from carlinkitcarplay.com
We are very sorry for the unpleasant experience with your CarPlay unit.
After checking, we found that this unit was **not purchased directly from our official store**, but from **a third-party seller/platform**.
For return, exchange, and warranty services, **please contact the original seller** you purchased from directly—they are responsible for your after-sales support.
We truly apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Carlinkit Carplay Support Team
Thank you :) nikki
March 4, 2026
Unprompted review
Reply from carlinkitcarplay.com
You're very welcome! Tanner!😊
If you need any further help, feel free to let me know!
Best regards,
Carlinkit Carplay Support Team
Had a question to customer service and…
Had a question to customer service and Coco helped me out very fast, efficient and polite. Thanks, Coco!
February 13, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for your wonderful review!
We are thrilled to hear that Coco provided you with fast, efficient, and polite service. Our entire team strives to ensure every customer has a positive experience, and it’s great to know we succeeded with you.
We truly value your support and look forward to serving you again in the future!
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5-Star Service from Estella!
5-Star Service from Estella!
Huge thanks to Estella for helping me resolve a technical activation issue on my Carlinkit device. She provided the exact firmware and instructions I needed to get my Wi-Fi working again. Her communication was fast and very helpful. Excellent after-sales support!
February 9, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thanks for the awesome review! We're so glad Estella could help you get your Wi-Fi back up and running with the right firmware. We’ll pass along your thanks to her. Enjoy your Carlinkit device!
Perfect an very fast support
I need a Firmeware Upgrade for my 4 year old Carplay Adapter. @Nikki send it to me in sunday and it take my adapter bake to work with our new car! Great support
February 8, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for your feedback!
We’re really glad the firmware update helped your 4-year-old CarPlay adapter work perfectly with your new car.
A big thank you for your praise — Nikki will be very happy to hear this!
We’re always here to provide fast and professional support for you.
Best regards,
Carlinkit Carplay Team
Nikki went beyond expectations.
Nikki at Carlink support went far beyond expectations. I believed my audio problems were due to an Apple update. She guided me through several steps to isolate and verify the cause. She responded daily even through weekends. I am very pleased at the level of support Carlink provides for their products. It is such a pleasure to work with a company that truly cares for their customers and backs their products.
February 3, 2026
Unprompted review
Reply from carlinkitcarplay.com
Huge thanks for this incredible review—we’re absolutely thrilled to hear Nikki went above and beyond for you, and that her dedicated support solved your audio issues! 🎉
Nikki’s commitment to guiding you step-by-step to isolate the cause, responding daily even on weekends, and going far beyond expectations is exactly the level of care we strive to deliver for every customer. It means the world to us that you felt our team truly cares, and that we’ve earned your trust in how we stand behind our products.
We’ll be sure to pass on your amazing words to Nikki directly—she’ll be over the moon to hear her hard work made such a big difference for you. Thank you for choosing Carlink, for taking the time to share this fantastic feedback, and for being part of our customer community!
Warm regards,
The Carlink Support Team
They are great!
January 31, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thanks a lot for the awesome feedback 😊 So glad you love our product—hope it makes every drive better for you!
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Rita is amazing
Rita was so helpful in ensuring that I received everything I need. My Tbox plus now works seamlessly and her support is amazing.
Thank you Rita
January 26, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for your wonderful words and recognition! It’s my pleasure to help you get your Tbox Plus working seamlessly, and I’m truly glad you’re satisfied with the service 😊 Looking forward to assisting you anytime you need it in the future!
Great customer service
Had a wonderful experience with Coco from the customer support team. Had an issue with my Carlinkit 5. Was sent clear instructions and had it sorted within a day. Very quick and efficient.
January 26, 2026
Unprompted review
Reply from carlinkitcarplay.com
We sincerely appreciate you taking the time to share your positive experience with our customer support team, especially highlighting Coco’s assistance with your Carlinkit 5 issue.
It is always encouraging to know that our detailed guidance enabled a swift resolution for you within one day. At our company, we strive to deliver prompt and efficient service to every customer, and your feedback reinforces our commitment to this goal.
Should you have any further questions or require assistance with your device in the future, please do not hesitate to contact us. We look forward to serving you again.
Coco was so helpful in ensuring that I…
Coco was so helpful in ensuring that I received the latest update. The software works seamlessly and the support is amazing
January 23, 2026
Unprompted review
Reply from carlinkitcarplay.com
We sincerely appreciate you taking the time to share your positive experience with us.
It’s fantastic to know that Coco provided you with such helpful support to get the latest update, and that the software is running smoothly for you. Our team strives to deliver top-notch service and reliable products, so your feedback means a lot to us.
Should you have any more questions or need help in the future, please feel free to contact our support team anytime.
Customer support representative Estella…
Customer support representative Estella were professional and responsive.
Handled my issue correctly and resolved the issue immediately.
Thank you
January 21, 2026
Unprompted review
Reply from carlinkitcarplay.com
We greatly appreciate your positive feedback regarding my service. It’s our top priority to provide professional and efficient support for every customer, and I’m glad that your issue was resolved satisfactorily.Thank you again for your trust and recognition—we look forward to serving you again in the future!Best regards,
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Good products and the support received…
Good products and the support received from COCO with my issue was amazing
January 13, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for your wonderful review! We’re thrilled to hear you love our product and had an amazing experience with COCO’s support while resolving your issue.
Customer satisfaction is our top priority, and it means the world to us that our product met your expectations and our team was able to assist you effectively. We’ll definitely share your kind words with COCO—she’ll be delighted to know her support made a difference!
Should you need any further help with your Carlinkit Tbox Ultra or have any questions in the future, please don’t hesitate to reach out. We’re always here for you.
Wish you a fantastic driving experience with our product!
I had issues updating my CarliKit and…
I had issues updating my CarliKit and asked Customer Support for the image files to flash the device myself. The representative Coco got back to me extremely quickly and provided me with the nessisary files and instructions to safely flash my device. Everything works perfectly now.
January 13, 2026
Unprompted review
Reply from carlinkitcarplay.com
Thank you so much for taking the time to share your positive experience! We’re absolutely thrilled to hear that your Carlinkit device is now working perfectly after the update, and that Coco was able to assist you promptly and effectively.
It’s wonderful to know that our customer support team—especially Coco—responded quickly to your request for flash files and clear instructions, making the self-flashing process smooth and safe for you. We take great pride in providing reliable technical support and ensuring our customers have the resources they need to resolve issues on their own. Coco will be thrilled to hear her efforts made a difference for you!
Should you encounter any future questions, need further assistance, or want to explore more features of your Carlinkit device, please don’t hesitate to reach out. Our team is always here to help.
Excellent product and good customer…
Excellent product and good customer service from Nikki.
January 14, 2026
Unprompted review
Reply from carlinkitcarplay.com
Huge thanks for the awesome review! 🚀 So glad you love the product, and a massive shoutout to Nikki for delivering such great customer service—we’ll be sure to pass on your kind words to her directly!
Thanks for choosing us, and hope you enjoy every minute with your gear!
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